What does this guided walk-through do?

This guided walk-through provides steps to fix problems with Windows Updates for Windows 8.1 and 7, such as taking a long time to scan, or error codes while installing updates.

For help with Windows Update issues in Windows 10, see Troubleshoot problems updating Windows 10 instead.

A common cause of errors is inadequate drive space. If you need help freeing up drive space, see Tips to free up drive space on your PC.

Common error codes

The steps in this guided walk-through should help with all Windows Update errors and other issues—you don't need to search for the specific error to solve it. As an example, here are some commonly seen error codes: 0x80240034; 0x8007000E, 0x80242006​, 0x80244018​, 0x80D02002​, 0x80246017​, 0x80240438​, 0x80070070​, 0x8007000D​, 0x80246008​, 0x80096004​, 0x80070020. 
The steps provided here should help fix any errors that come up during the Windows Update process.

How does it work?

We’ll begin by asking you questions about the Windows version you're using and the issue you’re experiencing. Next, we’ll take you through a series of troubleshooting steps that are specific to your situation. At the end of each step, you’ll be asked “Did this resolve the issue?” If it’s resolved, select Yes, and you’re done! If it isn’t resolved, select No and continue with the guided walk-through.

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