Help and Support
 

powered byLive Search

The new window that you open in Internet Explorer displays a blank white page

Article ID:902932
Last Review:June 16, 2006
Revision:3.0

SYMPTOMS

If you open a new window in Microsoft Internet Explorer 6, the new window displays a blank white page. This symptom also occurs if an HTML page opens a new window in Internet Explorer 6. Additionally, you receive the following error message if you try to perform a search on the page by using the Find (on This Page) command:
An error has occurred in this dialog.
Error 49: Interface not registered

Back to the top

CAUSE

This issue occurs if the dynamic link library (DLL) files that are related to Internet Explorer are not correctly registered.

Back to the top

RESOLUTION

To resolve this issue, re-register the DLL files that are related to Internet Explorer. To do this, follow these steps:
1.Click Start, click Run, type regsvr32 urlmon.dll in the Open box, and then click OK.
2.Click OK when you receive the following message:
DllRegisterServer in urlmon.dll succeeded
3.Repeat steps 1 and step 2 for the rest of the DLL files by replacing the regsvr32 urlmon.dll command in the Open box with the following commands:
regsvr32 actxprxy.dll
regsvr32 shdocvw.dll
regsvr32 mshtml.dll
regsvr32 browseui.dll
regsvr32 jscript.dll
regsvr32 vbscript.dll
regsvr32 oleaut32.dll

Back to the top


APPLIES TO
Microsoft Windows XP Tablet PC Edition
Microsoft Windows XP Professional
Microsoft Windows XP Media Center Edition
Microsoft Windows XP Home Edition

Back to the top

Keywords: 
kberrmsg kbtshoot kbprb KB902932

Back to the top

Article Translations

 

Related Support Centers

Other Support Options

  • Need More Help?
    Contact a Support professional by Email, Online or Phone.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.