You may experience one or more of the following symptoms on a Microsoft Windows Server 2003-based, Microsoft Windows XP-based, or Microsoft Windows 2000-based computer:
•
The computer automatically restarts.
•
After you log on, you receive the following error message:
Microsoft Windows The system has recovered from a
serious error. A log of this error has been created. Please tell
Microsoft about this problem. We have created an error report that you can
send to help us improve Microsoft Windows. We will treat this report as
confidential and anonymous. To see what data this error report contains,
click here.
To see what the error report contains, click click here. When you click the click here link at the bottom of the message box, you will see error signature information that is similar to one of the following data samples.
The symptoms of a Stop error vary according to your computer's system failure options.
For more information
about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:
307973 (http://support.microsoft.com/kb/307973/)
How to configure system failure and recovery options in Windows
•
The four parameters that are inside the parentheses of the Stop error message vary according to the computer's configuration.
This problem may occur if the computer is infected with a
variant of the HaxDoor virus.
The HaxDoor virus creates a hidden
process. Additionally, the virus hides files and registry keys. The executable file name of the
HaxDoor virus may vary, but the file name is frequently Mszx23.exe. Many variants of
this virus put a driver that is named Vdmt16.sys or Vdnt32.sys on the computer.
This driver is used to hide the virus process. The HaxDoor virus variants can
restore these files if you delete them.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/) How to back up and restore the registry in Windows
To solve this problem, follow these steps:
1.
Print the following Microsoft Knowledge Base article. Use the article as a guide
to this procedure.
307654 (http://support.microsoft.com/kb/307654/) How to install and use the Recovery Console in Windows XP
2.
Click Start, click Run,
type regedit, and
then click OK.
Insert the Windows XP installation CD, and then restart the computer
from the CD.
6.
At the Welcome to Setup screen, press R
(repair) to start the Windows Recovery Console.
7.
Select the number that corresponds to the
Windows installation that you want to repair. This number is typically 1.
8.
If prompted, type the administrator password. If an
administrator password does not exist, press ENTER.
9.
At the command prompt, move to the
C:\Windows\System32 folder. For example, type cd
C:\Windows\System32.
10.
Use the ren (rename) command to
rename the following files as shown. Remember to press ENTER after each command. If you
see a "File not found" message, move to the next file in the
list.
If you want to delete these files when you are finished, type del *.bad.
11.
Remove the Windows XP installation CD, and then type
Exit to restart the computer.
12.
When the computer restarts, click
Start, click Run, type regedit, and then click
OK.
13.
Locate and delete the following registry subkeys and any entries that may be present under each subkey. If any registry subkeys from this list are
not present, move to the next subkey in the
list.
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