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You receive a "0x800A01AE" error message or a "0x080070570" error message when you try to connect to the Windows Update Web page or to the Microsoft Update Web page in Windows Server 2003 or Windows XP
Article ID: 910359 - View products that this article applies to.
When you try to connect to the Windows Update Web page or to the Microsoft Update Web page on a Microsoft Windows Server 2003-based computer or on a Microsoft Windows XP-based computer, you receive the following error message:
Or, you receive an "Error 0x80070570" error message.
Error number: 0x800A01AE
The website has encountered a problem and cannot display the page you are trying to view
How to resolve "0x800A01AE" or "0x080070570" error messagesTo resolve this problem, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Technical support for x64-based versions of Microsoft WindowsYour hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.
For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft website:
http://www.microsoft.com/windowsxp/64bit/default.mspxFor product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft website:
Article ID: 910359 - Last Review: August 25, 2010 - Revision: 4.0