You try to retrieve the number of copies from a Microsoft Office Word 2003 print job. When you do this, the dmCopies member of the printer’s DEVMODE structure always returns a value of 1.

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This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.

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Service pack information

This problem is corrected in Office 2003 Service Pack 3. To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
After you install the service pack, follow the steps that are listed in the "How to enable the hotfix" section of the article to set the ForceSetCopyCount registry key and to activate the hotfix.

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Hotfix information

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How to obtain the hotfix

This issue is fixed in the Microsoft Office 2003 Hotfix Package that is dated May 24, 2006. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

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How to enable the hotfix

To enable this hotfix, follow these steps:

1.	Exit Word 2003.
2.	Click Start, click Run, type regedit in the Open box, and then click OK.
3.	Locate and then click to select the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Options
4.	After you select the subkey that is specified in step 3, point to New on the Edit menu, and then click DWORD Value.
5.	Type ForceSetCopyCount, and then press ENTER.
6.	Right-click ForceSetCopyCount, and then click Modify.
7.	In the Value data box, type 1, and then click OK.
8.	On the File menu, click Exit to exit Registry Editor.

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Office 2003 Service Pack 3.

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