Internet Explorer stops responding after you click a link on a Web site

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Article ID: 928387 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You install one of the following security updates for Microsoft Internet Explorer 6:
  • Security update 916281
  • Security update 918899
  • Security update 922760
Then, you use Internet Explorer to visit a Web site. Then, you click a link on the Web site. In this scenario, Internet Explorer stops responding (hangs). Additionally, a clicking sound may be repeated continuously.

This issue may occur in the following operating systems:
  • Microsoft Windows XP Service Pack 2 (SP2)
  • Microsoft Windows Server 2003 Service Pack 1 (SP1)
  • Windows Vista
Note This problem can also occur in Microsoft Internet Explorer 7

RESOLUTION

Security update information

To resolve this problem, install the most current cumulative security update for Internet Explorer. To do this, visit the following Microsoft Web site:
http://update.microsoft.com
For more technical information about the most current cumulative security update for Internet Explorer, visit the following Microsoft Web site:
http://www.microsoft.com/technet/security/current.aspx
Note This fix was first included in security update 928090 (MS07-016). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
928090 MS07-016: Cumulative security update for Internet Explorer
To resolve this problem, apply the appropriate hotfix to the operating system on which you are running Internet Explorer.

Hotfix information

Windows XP

Prerequisites
To apply this hotfix, you must have Windows XP SP2 installed on the computer.
Restart requirement
You have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mshtml.dll6.0.2900.30383,062,27220-Nov-200613:37x86

Windows Server 2003

Prerequisites

No prerequisites are required.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mshtml.dll7.0.6000.205443,582,97610-Mar-200703:27x86

Windows Vista

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfixes and security updates that are included in SP2 for Windows Vista Service and for Windows Server 2008

For more information about the hotfixes and the security updates that are included in SP2 for Windows Vista and for Windows Server 2008, visit the following Microsoft TechNet Web site: -
http://technet.microsoft.com/en-us/library/dd335033.aspx
Note: Currently, the list of hotfixes and security updates is available only in English.

Hotfix information

Prerequisites
No prerequisites are required.
Restart requirement
You have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mshtml.dll7.0.6000.205433,582,97623-Feb-200703:15x86
Mshtml.tlb7.0.6000.205431,383,42423-Feb-200700:54Not applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 928387 - Last Review: September 23, 2011 - Revision: 5.0
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Windows Vista Enterprise
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Ultimate
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Microsoft Windows Server 2003 Service Pack 1
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Windows Internet Explorer 7
Keywords: 
kbvistasp1fix atdownload kbexpertisebeginner kbwinxppresp3fix kbfix kbbug kbqfe KB928387

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