Troubleshoot failures to find new LifeCam hardware

When you install the Microsoft LifeCam software, and then you plug in the LifeCam hardware, the LifeCam hardware is not detected. Additionally, in Device Manager, the properties for the LifeCam entry display one of the following codes or a different code:

• 1
• 10
• 19
• 28
• 39

This behavior occurs when one of the following conditions is true:

• You previously installed a Logitech Webcam.
• The LifeCam drivers are installed incorrectly.

To resolve this behavior, use one of the following methods.

Method 1: Update the LifeCam drivers in Device Manager

1. Open Device Manager.
   • In Windows Vista or Windows 7, click Start
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     , type devmgmt.msc in the Start Search box, and then press ENTER.
     
     
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     If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
   • In Windows XP, click Start, click Run, type devmgmt.msc, and then click OK.
2. Expand the following entries:
   • Sound, video , and game controllers
   • Imaging Devices
3. Look for a black exclamation point (!) on a yellow field next to a device. The exclamation point indicates that the device has a problem. Right-click the device, and then click the option that corresponds to your version of Windows:
   • In Windows Vista, follow these steps:
     1. Click Update Driver Software.
     2. Click Browse my computer for driver software.
     3. Click Browse.
     4. In the Browse For Folder dialog box, move to the following folder and then click OK:
        C:\Program Files\Microsoft LifeCam\Driver32
        If a driver is not found, try the following folders:
        C:\Windows\System32\Drivers
        C:\Windows\Inf
     5. Click Next.
   • In Windows XP, follow these steps:
     1. Click Update Driver.
     2. Click Install from a list or specific location (Advanced), and then click Next.
     3. Click to select the Include this location in the search check box, and then click Browse.
     4. In the Browse For Folder dialog box, move to the following folder and then click OK:
        C:\Program Files\Microsoft LifeCam\Driver32
        If a driver is not found, try the following folders:
        C:\Windows\System32\Drivers
        C:\Windows\Inf
     5. Click Next.

Method 2: Download and install the latest software

To download the most recent version of the LifeCam software, follow these steps:

1. Visit the following Microsoft Hardware website:
   http://www.microsoft.com/hardware/downloads/default.mspx

   (http://www.microsoft.com/hardware/downloads/default.mspx)
2. Click Software for Microsoft internet communications (webcam and headset) products.
3. In the Select type of product box, select Webcams.
4. In the Select your product box, select your LifeCam product.
5. In the Select your operating system box, select your version of Windows.
6. In the Select your operating system language box, select your Windows language.
7. Click Go.
8. Click the link to download the most recent version of the LifeCam software.

Method 3: Adjust Registry Settings if you previously had a Logitech WebCam

Important If you have never had a Logitech Webcam installed, do not follow these steps.

Important This section, method, or task contains steps that tell you how to change the registry. However, serious problems might occur if you change the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you change it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

1. Open the Microsoft Management Console (MMC) snap-in for Services.
   • In Windows Vista or Windows 7, click Start
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     , type services.msc in the Start Search box, and then press ENTER.
     
     
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     If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
   • In Windows XP, click Start, click Run, type services.msc, and then click OK.
2. Double-click Logitech Process Monitor.
3. In Startup type, select Disabled.
4. Under Service status, click Stop, and then click OK.
5. Close the services.
6. Start Registry Editor.
   • In Windows Vista, click Start
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     , type regedit in the Start Search box, and then press ENTER.
     
     
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     If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
   • In Windows XP, click Start, click Run, type regedit in the Open box, and then click OK.
   Note You might not find all the following subkeys or entries in steps 7 to 12. However, you should find at least one.
7. In Registry Editor, locate and then click the following subkey:
   HKEY_LOCAL_MACHINE\SYSTEM\CONTROLSET001\CONTROL\CLASS\6BDD1FC6-810F-11D0-BEC7-08002BE2092F
   If the right side contains Lower filters: lvmvdrv, right-click this entry, and then click Delete.
8. In Registry Editor, locate and then delete the following subkey:
   HKEY_LOCAL_MACHINE\SYSTEM\CONTROLSET001\SERVICES\LVMVDRV
9. Locate and then click the following subkey:
   HKEY_LOCAL_MACHINE\SYSYTEM\CONTROLSET003\CONTROL\CLASS\6BDD1FC6-810F-11D0-BEC7-08002BE2092F
   If the right side contains Lower filters: lvmvdrv, right-click this entry, and then click Delete.
10. Locate and then delete the following subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CONTROLSET003\SERVICES\LVMVDRV
11. Locate and then click the following subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CURRENTCONTROLSET\CLASS\6BDD1FC6-810F-11D0-BEC7-08002BE2092F
    If the right side contains Lower filters: lvmvdrv, right-click this entry, and then click Delete.
12. Locate and then delete the following subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CURRENTCONTROLSET\SERVICES\LVMVDRV
13. On the File menu, click Exit to exit Registry Editor.
14. Open Device Manager.
    • In Windows Vista, click Start
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      , type devmgmt.msc in the Start Search box, and then press ENTER.
      
      
      Collapse this imageExpand this image

      
      If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
    • In Windows XP, click Start, click Run, type devmgmt.msc in the Open box, and then click OK.
15. In Device Manager, expand Imaging Devices, right-click Microsoft LifeCam, and then click Uninstall.
16. On the Action menu, click Scan for hardware changes. If you are prompted to update the drivers, click Yes.

Method 4: Download and install the latest Windows Service Pack

1. Check the Windows service pack version that is installed on the computer. To do this, click Start or click the Windows Start button, right-click My Computer or Computer, and then select Properties.
2. On the General tab, view the System section, where the service pack version number is displayed.
3. Download the latest Windows service pack. For information, visit the following Microsoft website:
   http://support.microsoft.com/sp

   (http://support.microsoft.com/sp)
   Click your version of Windows. You will then be directed to a Microsoft Knowledge Base article about the latest Windows service pack. The "Obtain the latest Windows service pack from the Microsoft Download Center" section of the article contains a link to download the update.

If the problem continues to occur, go to Method 5.

Method 5: Test the device on a different computer

If the issue persists, test the device on a different computer in a different environment to determine whether you can replicate the problem. If you can replicate the problem, the issue might be with the device itself. See "More Information" for details on how to contact the Microsoft Supplemental Parts department to obtain a replacement.

How to contact Microsoft Supplemental Parts

In the United States and in Canada, use this information to contact the Microsoft Supplemental Parts team:

• United States: (800) 360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.
• Canada: (800) 933-4750, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.
• TTY customers: Contact Microsoft at (800) 718-1599, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.
  
  For more information, click the following article number to view the article in the Microsoft Knowledge Base:
  326246

  (http://support.microsoft.com/kb/326246/ )

  How to replace Microsoft software or hardware, order service packs and product upgrades, and replace product manuals

For more information, click the following article number to view the article in the Microsoft Knowledge Base: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.