Article ID: 931408 - View products that this article applies to.
A 2007 Microsoft Office program may stop responding when you try to complete specific tasks. For example, the program may stop responding when you try to complete one of the following tasks:
Word failed to start correctly last time.
This problem may occur if the following conditions are true:
To resolve this problem, contact Dell Inc., or visit the following Dell Web site to obtain a new printer driver for Windows Vista:
http://support.dell.comMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For information about your hardware manufacturer, visit the following Web site:
To work around this problem, use one of the following two methods:
Change the default printerIf more than one printer is connected to your computer, change the default printer to a printer that does not cause this problem. To do this, follow these steps:
Uninstall the out-of-date printer drivers
For more information about Windows Vista drivers that are available for your Dell printer, visit the following Dell Web site:
http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&docid=314972&l=en&s=genThe third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Article ID: 931408 - Last Review: November 21, 2007 - Revision: 4.1