When you start a Microsoft Windows XP-based computer, you receive the following error message:
Generic Host Process for Win32 Services has encountered a problem and needs to
close.
Additionally, when you try to download Windows Updates on this computer, you receive the following error message:
Svchost.exe application error. The instruction at "Ox745f2780" referenced memory
at 0x00000000000000. The memory could not be read.
To resolve this problem, follow these steps:
| 1. | Click Start, click Run, and then type net stop wuauserv. |
| 2. | On the desktop, double-click My Computer, and then delete the drive:\WuTemp folder. |
| 3. | Delete the drive:\Windows\System32\Catroot2 folder. |
| 4. | Open the drive:\Windows folder, and then rename the SoftwareDistribution folder as SoftwareDistributionOLD. |
| 5. | Open the drive:\Windows\system32 folder, and then follow these steps:| a. | Rename the Wuweb.dll file as Wuweb.dll.old. | | b. | Rename the Wuapi.dll file as Wuapi.dll.old. | | c. | Rename the Wuauclt.exe file as Wuauclt.exe.old. | | d. | Rename the Wuaucpl.cpl file as Wuaucpl.cpl.old. | | e. |
Rename the Wuaueng1.dll file as Wuaueng1.dll.old. | | f. |
Rename the Wuaueng.dll file as Wuaueng.dll.old. | | g. | Rename the
Wuauserv.dll file as Wuauserv.dll.old. | | h. |
Rename the Wucltui.dll file as Wucltui.dll.old. | | i. |
Rename the Wups2.dll file as Wups2.dll.old. | | j. | Rename the
Wups.dll file as Wups.dll.old. |
|
| 6. | Restart the computer. |
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