Article ID: 936215 - View products that this article applies to.
This article discusses how to troubleshoot possible issues that you may experience when you use Windows Internet Explorer 7 or Windows Internet Explorer 8 on a computer that is running Windows Vista.
You cannot surf the Internet
You experience slow performance or slow browsing
You receive an error message when you use Internet Explorer
You experience unexpected behavior in Internet Explorer
You experience file corruption issues
You cannot surf the InternetYou cannot use Internet Explorer to surf the Internet. Additionally, other applications cannot access the Internet. Any one of the following can cause this issue:
You experience slow performance or slow browsingThe browser may respond slowly. Also, you may experience slow browsing or slow load times for a Web page. Typically, slow performance and slow browsing issues occur when any one of the following is true:
You receive an error message when you use Internet ExplorerNote This section applies only to Windows Internet Explorer 7.
When you try to open Internet Explorer, you may receive a "Webpage cannot be displayed” error message. Additionally, Internet Explorer may stop responding when you open it or when you use it. This may occur for one of the following reasons:
(http://support.microsoft.com/kb/936214/ )How to troubleshoot compatibility problems that affect Internet Explorer 7 in Windows Vista
You experience unexpected behavior in Internet ExplorerUnexpected behavior in Internet Explorer may be caused by add-ins or by toolbars. To correct this behavior, reset or optimize Internet Explorer to make sure that Internet Explorer is installed correctly. For more information about how to resolve these problems, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/936213/ )How to optimize or reset Internet Explorer
You experience file corruption issuesFile corruption or operating system settings may cause errors in Internet Explorer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/936212/ )How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista