Article ID: 942967 - View products that this article applies to.
When you try to download updates from Windows Update on a computer that is running Windows Vista, you may receive an error message that resembles the following:
Additionally, an entry that resembles the following may be logged in the WindowsUpdate.log file:
The system cannot find the path specified.
Note The WindowsUpdate.log file is in the following location:
2007-03-17 12:14:47:639 6128 a54 Handler Post-reboot status for package Package_for_KBxxxxx~31bf3856ad364e35~x86~~220.127.116.11: 0x80070003. 2007-03-17 12:14:47:639 6128 a54 Handler WARNING: Got extended error: "POQ Operation LoadDefaultUserHive"
%Windir%\WindowsUpdate.logNote The entry in the WindowsUpdate.log file references an extended error that occurs when the system tries to load the Default User Hive.
This problem occurs because the Disk:\Users\Default folder is missing from the computer. This folder contains the NTUser.dat file. When the Default User folder is missing, you cannot load the Default User Hive.
Note In this path, Disk represents the disk where you installed Windows Vista.
Additionally, by default, the Default folder is shown as a hidden folder in Windows Vista.
To resolve this issue, create the Disk:\Users\Default folder. Then, copy the NTUser.dat file to this folder from one of the following locations:
If the issue continues, see Windows Update error "0x80070002" or "0x80070003"
Article ID: 942967 - Last Review: June 6, 2014 - Revision: 4.0