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Description of Code 10-related errors that Device Manager generates in Windows-based computers
Article ID: 943104 - View products that this article applies to.
This article describes the Code 10-related errors that Device Manager generates on Windows-based computers that are listed in the "Applies to" section.
The Code 10 error code is generated when Device Manager has insufficient information or the error that is bubbled up by the device drivers is not recognized by Device Manager. Additionally, this error may occur when one of the drivers that the device needs does not start. If many drivers are being used by a particular device, it can be difficult to determine the one that failed.
The Code 10 error resembles the following:
The most common resolution is to update the drivers that are associated with the failing device. To do this, follow these steps:
This device cannot start. (Code 10)
Typical Code 10 error issuesThe Code 10 error pertains mainly to hardware and device driver issues or to compatibility issues between hardware drivers and additional software that is installed in Windows. Therefore, we recommend that you troubleshoot these issues by focusing on device drivers, on device configuration issues, and on hardware compatibility issues.
Incompatible, outdated, or corrupted device driversIf you suspect that the Code 10 error is related to incompatible, outdated, or corrupted device drivers, try the following troubleshooting methods.
Method 1Update the hardware's device driver through Windows Update. To access Windows Update, visit the following Microsoft Web site:
Method 2Update the device drivers from the vendor's Web site. Follow their installation or update instructions.
Note In reviewing customer feedback, many of the Code 10 error issues are related to devices connected by using a USB port. As mentioned earlier, make sure that you have the most current drivers installed for the device together with any updates for Windows. In the specific case of Windows XP, review the following article to determine whether it applies to your situation:
(http://support.microsoft.com/kb/925196/ )A computer that is running Windows XP cannot detect a USB flash drive, an Apple iPod, or an external hard disk drive
If you are running Windows XP and cannot install Windows XP Service Pack 3, review the following article to determine whether it applies to your situation:
(http://support.microsoft.com/kb/940514/ )USB devices do not work after you disconnect and then reconnect a USB hub from a computer that is running Windows XP
Device configuration issuesIf you suspect that the Code 10 error is related to missing software updates and service packs, try the following troubleshooting methods:
Software and operating system updatesIf you suspect that the Code 10 error is related to missing software updates and service packs, try the following troubleshooting methods:
Hardware compatibility issuesAnother possibility is that the device was not designed to work with the particular version of Windows that you are using. You can use the Windows Hardware Compatibility List (HCL), to determine whether the device is listed as compatible with your current version of Windows. To do this, visit the following Microsoft Web site:
Article ID: 943104 - Last Review: June 28, 2012 - Revision: 6.0