Consider the following scenario:

•	You share a calendar or a contacts folder in Microsoft Office Outlook with another user.
•	You and the user who you shared the calendar or the contact folder with are Microsoft Dynamics CRM 4.0 users.
•	Both of you have the CRM Outlook client online or offline.
•	The shared calendar or the shared contacts folder contains items that are tracked in Microsoft Dynamics CRM.

In this scenario, the person who is viewing the shared calendar or the shared contacts folder will receive Outlook sync messages in the Sync Issues folder for their mailbox. The sync issue resembles the following: Additionally, the items may become untracked if the following conditions are true:

•	The person who you shared the calendar or the contacts folder with does not track items in Outlook to Microsoft Dynamics CRM.
•	The user has Write privileges to the shared data in Outlook.

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Hotfix information for Microsoft Dynamics CRM 4.0

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time	Platform
Client_i386.msp	Not Applicable	3,794,944	01-Apr-2008	01:57	Not applicable
Config.xml	Not applicable	284	01-Apr-2008	01:59	Not applicable
Crmupdatewrapper.exe	4.0.7333.1013	439,312	01-Apr-2008	01:55	x86
Crmupdatewrapper.exe.config	Not applicable	148	02-Dec-2007	02:12	Not applicable
Microsoft.crm.dll	4.0.7333.1013	918,544	01-Apr-2008	01:55	x86
Microsoft.crm.setup.common.dll	4.0.7333.1013	533,520	01-Apr-2008	01:55	x86
Microsoft.crm.setup.database.common.dll	4.0.7333.1013	70,672	01-Apr-2008	01:54	x86
Microsoft.crm.setup.databaseinstaller.dll	4.0.7333.1013	74,768	01-Apr-2008	01:54	x86
Microsoft.crm.tools.logging.dll	4.0.7333.1013	23,056	01-Apr-2008	01:55	x86
Microsoft.windowsinstaller.dll	4.0.7333.1013	119,824	01-Apr-2008	01:55	x86
Crmaddin.dll	4.0.7333.1013	1,031,696	01-Apr-2008	01:50	x86
Eula.rtf	Not applicable	101,385	02-Dec-2007	02:13	Not applicable

Installation information

Install this hotfix on computers that are running Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook.

Prerequisites

No prerequisites are required.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

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For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

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