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Error 0x80070103 appears when you use the Windows Update or Microsoft Update Web sites to install updates

Article ID: 952032 - View products that this article applies to.

Symptoms

When you visit the Windows Update Web site or the Microsoft Update Web site to download the latest update for hardware drivers, and then you click install the updated driver, you may receive the following error message:

Error 0x80070103

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Cause

This issue occurs if the following scenarios are true:

Windows Update or Microsoft Update tries to install a driver a second time for an additional piece of identical hardware such as a graphics adapter.
Windows Update or Microsoft Update tries to update a currently installed driver to an unsuitable version of that driver.

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Resolution

For the most recent available driver, contact the device manufacturer. This issue can be safely ignored if this applies to a driver. However, the driver may be offered again by Windows Update in the future. To hide the update so that it is not offered again, follow these steps, depending on your operating system:

Windows 2000, Windows XP, and Windows Server 2003

Windows Vista, Windows Server 2008, and Windows 7

Windows 8

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More information

Windows Update and Microsoft Update may try to install duplicate hardware drivers because they detect two distinct graphics cards in the computer, even though the graphics cards use the same graphics adapter. In this case, one copy of the driver is successfully installed before you receive the error message.

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