Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
On the Edit menu, point to New, and then click DWORD Value.
Type DelegateSentItemsStyle, and then press ENTER.
Right-click DelegateSentItemsStyle, and then click Modify.
In the Value data box, type 1 , and then click OK.
Exit Registry Editor.
Make sure that the following items are true:
The delegate has Reviewer permissions for the Mailbox of the manager.
The delegate has Author permissions for the Sent Items folder of the manager.
The manager's mailbox is added as an additional mailbox in the delegate's Outlook profile.
Note Use Microsoft Outlook to set permissions for the manager's Mailbox and for the Sent Items folder. To do this, log on to the manager's mailbox, right-click the folder for which you want to configure permissions, and then click Properties. Then, enable the appropriate permissions on the Permissions tab.
Note This feature only works consistenly in Outlook Cached Mode.
Check whether the problem is fixed by using a delegate to send an e-mail on behalf of the user. If the e-mail appears in the user's mailbox, you are finished with this article. If the problem is not fixed, you can contact support