Error message when you try to install updates by using the Windows Update or Microsoft Update Web site: "0x80070003"

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Article ID: 956705 - View products that this article applies to.
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SYMPTOMS

When you try to install updates by using the Windows Update or Microsoft Update Web site, you may receive the following error message:
0x80070003

CAUSE

This issue may occur if the Windows Update database on the computer is inconsistent with the database instructions in the update.

RESOLUTION

To resolve this issue, rename the Download folder, and then install the updates again.

For Windows 2000, for Windows XP, and for Windows Server 2003, follow these steps:
  1. Click Start, click Run, type notepad in the Open box, and then click OK.
  2. Copy the following commands, and then paste them into the Notepad file:
    net stop wuauserv
    CD %systemroot%\SoftwareDistribution
    Ren Download Download.old
    net start wuauserv
  3. On the File menu, click Save as.
  4. In the File name box, type rename.bat, and then click All Files in the Save as type box.
  5. Save the rename.bat file to the desktop.
  6. Double-click the rename.bat file to register the Windows Update files.
  7. Try to install updates again.
Note When the updates are installed successfully, you can safely delete the rename.bat file.

For Windows Vista and for Windows Server 2008, follow these steps:
  1. Click Start, type notepad in the Start Search box, and then click notepad in the Programs list.
  2. Copy the following commands, and then paste them into the Notepad file:
    net stop wuauserv
    CD %systemroot%\SoftwareDistribution
    Ren Download Download.old
    net start wuauserv
  3. On the File menu, click Save as.
  4. In the File name box, type rename.bat, and then click All Files (*.*) in the Save as type box.
  5. Save the rename.bat file to the desktop.
  6. Right-click the rename.bat file, and then click Run as administrator.

    If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
  7. Try to install updates again.
Note When the updates are installed successfully, you can safely delete the rename.bat file.

Properties

Article ID: 956705 - Last Review: September 9, 2008 - Revision: 2.0
APPLIES TO
  • Microsoft Windows Update
  • Microsoft Update
Keywords: 
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