Article ID: 957307 - View products that this article applies to.
When you try to install updates from the Windows Update Web site or from the Microsoft Update Web site, you may receive the following error message:
This issue occurs if a Windows Update client or a Microsoft Update client cannot access the user token.
To resolve this issue, stop and then restart the Windows Update Service. To do this, follow the steps that are appropriate for your operating system.
Windows 2000, Windows XP, and Windows Server 2003Follow these steps:
Windows Vista and Windows Server 2008Follow these steps:
Sometimes, stopping and restarting the Windows Update Service will not fix problems with Windows Update. You may reset the Windows Update components.
For more information about resetting the Windows Update components, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/971058/ )How do I reset Windows Update components?