Select the product you need help with

Stop error on a Windows Vista Service Pack 1-based or Windows Server 2008-based computer that has an integrated graphics adapter and a discrete graphics adapter: "Stop error code 0x00000018 (REFERENCE_BY_POINTER)"

Article ID: 957463 - View products that this article applies to.

Hotfix Download Available

Expand all | Collapse all

SYMPTOMS

Consider the following scenario:

You have a computer that is running Windows Vista Service Pack 1 or Windows Server 2008.
The computer has an integrated graphics adapter and a discrete graphics adapter.
When you start the computer, you are using the discrete graphics adapter for the display output.
You switch the display output from the discrete graphics adapter to the integrated graphics adapter.
A power event occurs. For example, when your AC power cord is disconnected, the power supply system fails over to a DC power source.

In this scenario, you may receive the following Stop error:

Stop: 0x00000018 (parameter1, parameter2, parameter3, parameter4)
REFERENCE_BY_POINTER

Note This problem occurs only on computers that have certain hardware installed.

Back to the top | Give Feedback

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791

(http://support.microsoft.com/kb/935791/ )

How to obtain the latest Windows Vista service pack

No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.