Error message when you resume a Windows Vista Service Pack 1-based or Windows Server 2008-based computer from hibernation: "Windows Failed to Start"

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Article ID: 957523 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Windows Vista Service Pack 1 or Windows Server 2008.
  • Some Out Of Box Experience (OOBE) configurations were implemented over the operating system installation.
  • You put the computer into hibernation and then you resume the computer.
In this scenario, you receive the following error message:
Windows Failed to Start

File \Boot\BCD
Status 0xc000014c
Info: An error occurred while attempting to read the boot configuration

RESOLUTION

This problem disappears after you start the computer by using a Windows Preinstallation Environment (Windows PE) CD or a startup CD that includes NTFS. Therefore, to recover from this problem, run Startup Repair by using an operating system installation CD. Then, restart the computer into normal mode. For more information about Startup Repair, refer to the "How do I use Startup Repair" section on the following Microsoft Web site:
http://windowshelp.microsoft.com/Windows/en-us/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx
After you recover from this problem, apply this hotfix to prevent the problem from recurring.

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
  • The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntkrnlpa.exe6.0.6001.222583,601,97605-Sep-200805:17Not Applicable
Ntoskrnl.exe6.0.6001.222583,549,75205-Sep-200805:17Not Applicable
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.0.6001.222584,694,58405-Sep-200805:39x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.0.6001.222589,494,07205-Sep-200806:56IA-64

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File namePackage_1_for_kb957523~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,777
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_2_for_kb957523~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,944
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_3_for_kb957523~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,782
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_4_for_kb957523~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,782
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_for_kb957523_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_for_kb957523_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_for_kb957523_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_for_kb957523_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_for_kb957523_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_for_kb957523_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_for_kb957523_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_for_kb957523_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File nameX86_64c0eee86254f6ce50c38a85628a9efc_31bf3856ad364e35_6.0.6001.22258_none_42128f79ea4bfa97.manifest
File versionNot Applicable
File size697
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22258_none_6c8bf305cd6205c6.manifest
File versionNot Applicable
File size17,806
Date (UTC)05-Sep-2008
Time (UTC)05:47
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameAmd64_d9dce094c11edd4e1e1ae0ab1c9d2455_31bf3856ad364e35_6.0.6001.22258_none_5f4000ae9ff27cd5.manifest
File versionNot Applicable
File size701
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22258_none_c8aa8e8985bf76fc.manifest
File versionNot Applicable
File size16,512
Date (UTC)05-Sep-2008
Time (UTC)06:10
PlatformNot Applicable
File namePackage_1_for_kb957523~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,787
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_2_for_kb957523~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,956
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_3_for_kb957523~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,792
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_4_for_kb957523~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,792
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_for_kb957523_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_for_kb957523_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_for_kb957523_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_for_kb957523_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_for_kb957523_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_for_kb957523_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_for_kb957523_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_for_kb957523_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,437
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_c03efbd8302202f6d9bd5779aa5efad0_31bf3856ad364e35_6.0.6001.22258_none_7e2debeed5ee7cc7.manifest
File versionNot Applicable
File size699
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File nameIa64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22258_none_6c8d96fbcd600ec2.manifest
File versionNot Applicable
File size16,819
Date (UTC)05-Sep-2008
Time (UTC)07:45
PlatformNot Applicable
File namePackage_1_for_kb957523~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,782
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_2_for_kb957523~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,787
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_3_for_kb957523~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,787
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_for_kb957523_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_for_kb957523_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_for_kb957523_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_for_kb957523_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_for_kb957523_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable
File namePackage_for_kb957523_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)05-Sep-2008
Time (UTC)18:20
PlatformNot Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 957523 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Service Pack 1, when used with:
    • Windows Vista Starter
    • Windows Vista Ultimate
    • Windows Vista Home Premium
    • Windows Vista Home Basic
    • Windows Vista Enterprise
    • Windows Vista Business
    • Windows Vista Business 64-bit Edition
    • Windows Vista Ultimate 64-bit Edition
    • Windows Vista Home Premium 64-bit Edition
    • Windows Vista Home Basic 64-bit Edition
    • Windows Vista Enterprise 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
Keywords: 
kbautohotfix kbexpertisebeginner kbexpertiseinter kbbug kbfix kbqfe KB957523

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