Error code 0x80070490 when you use Windows Update or Microsoft Update to install updates

Article ID: 958044 - View products that this article applies to.
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Summary


When you use Windows Update or Microsoft Update to install updates, you may receive Error code: 0x80070490 if the Component-Based Servicing (CBS) manifest is corrupted.
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Resolution

To resolve the issue, follow the steps that are appropriate for your operating system.
Method 1: Run the System Update Readiness tool (Checksur.exe)
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Windows 8

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To run the System Update Readiness Tool, follow these steps:
  1. Swipe in from the right edge of the screen, and then tap Search. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
  2. Type command promptin the search box.
  3. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  4. In the Administrator: Command Prompt window, type the following commands exactly as they appear. Press the Enter key after each command:
    • DISM.exe /Online /Cleanup-image /Scanhealth
    • DISM.exe /Online /Cleanup-image /Restorehealth
  5. To close the Administrator: Command prompt window, type Exit, and then press Enter.
  6. Run Windows Update again.
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Windows 7, Windows Server 2008 R2, Windows Vista, and Windows Server 2008

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To run the System Update Readiness Tool, follow these steps: 
  1. Download and run the System Update Readiness tool. This tool runs a one-time scan for inconsistencies that may prevent future servicing operations.

    For more informationabout how to download and run the Checksur.exe tool, click the following article number to view the article in the Microsoft Knowledge Base: 947821
    (http://support.microsoft.com/kb/947821/ )
    Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2
  2. Try to install updates again.
Note After you run the tool, the Checksur.log file is saved in the following location: %systemroot%\Logs\CBS

In a default installation of Windows, %systemroot% represents the Windows directory.

If this method does not resolve the issue, go to method 2.
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Method 2: Perform a repair installation of Windows
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Windows 8

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If method 1 didn't resolve your issue, you can refresh your PC without deleting any of your personal files or changing your settings.

Note: You might be prompted to insert discs or recovery media that came with your PC. Check the info that came with your PC to see if your PC manufacturer provided these discs or media. In some cases, you might have created them when you first set up your PC. The apps that came with your PC or you installed from Windows Store will be reinstalled, but any apps you installed from other websites and DVDs will be removed. Windows puts a list of the removed apps on your desktop after refreshing your PC.

  1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)
  2. Under PC settings, tap or click General.
  3. Under Refresh yourPC without affecting your files, tap or click Get started.
  4. Follow the instructions on the screen to refresh your PC.
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Windows 7, Windows Server 2008 R2, Windows Vista, or Windows Server 2008

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If method 1 does not resolve this issue, you can perform a repair installation of the operating system to restore the current Windows installation to the version of the installation DVD. This also requires the installation of all updates that are not included on the installation DVD.

Note Performing a repair installation will not damage files and applications that are currently installed on your computer.

To perform a repair instalation of Windows 7, Windows Server 2008 R2, Windows Vista, or Windows Server 2008, follow these steps: 
  1. Close all the running applications .
  2. Insert the Windows Vista, Windows Server 2008, Windows 7, or Windows Server 2008 R2 DVD in the computer's DVD drive. 
  3. In the Setup window, click Install Now.

    Note If Windows does not automatically detect the DVD, follow these steps:
    1. Click Start
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      Start button
      , and then type Drive:\setup.exe in the Start Search box.

      Note The Drive placeholder is the drive letter of the computer's DVD drive.
    2. In the Programs list, click Setup.exe.
    3. In the Setup window, click Install Now.
  4. Click Go online to obtain the latest updates for installation (recommended).
  5. Type the CD key if you are prompted to do this.
  6. Select the operating system in "Install Windows" page you want to Upgrade or Inplace.[Enter text here]
  7. Click Yes to accept the Microsoft Software License Terms.
  8. On the Which type of installation do you want? screen, click Upgrade.
  9. When the installation is complete, restart your computer, and then try to install the updates.
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Windows XP, Windows Server 2003, and Windows 2000

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To resolve this issue in Windows XP, Windows Server 2003, or Windows 2000, use the System File Checker to verify that the correct versions of the system files are present. To do this, follow these steps: 
  1. Click Start, and then click Run.
  2. Copy and then paste (or type) the following command in the Open box, and then press ENTER: cmd
  3. At the command prompt, type sfc /scannow, and then press ENTER.

    Note If you are prompted for your Windows XP CD, insert the CD into the CD drive.
  4. After the System File Checker has finished, try to install updates again.
For more information about the System File Checker, click the following article number to view the article in the Microsoft Knowledge Base: 310747
(http://support.microsoft.com/kb/310747/ )
Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe) If the System File Checker does not resolve the issue, you must perform a repair installation of Windows XP.

For more information about how to perform a repair installation of Windows XP, click the following article number to view the article in the Microsoft Knowledge Base: 315341
(http://support.microsoft.com/kb/315341/ )
How to perform an in-place upgrade (reinstallation) of Windows XP
After the repair installation is complete, try to install the updates again.

Note Performing a repair installation will not damage files and applications that are currently installed on your computer.
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More information

For more information about troubleshooting Windows Update installation issues in Windows 7, go to the following Microsoft website: 
Troubleshoot problems with installing updates
(http://windows.microsoft.com/en-us/windows7/Troubleshoot-problems-with-installing-updates)
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Properties

Article ID: 958044 - Last Review: March 27, 2013 - Revision: 8.0
Applies to
  • Microsoft Windows Update
  • Microsoft Update
Keywords: 
kbupdateissue kbinstallation kbexpertisebeginner kbtshoot kberrmsg kbprb KB958044
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