Windows Server 2008-based or Windows Vista Service Pack 1-based systems do not generate a dump file if the system partition is a mirrored volume

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Article ID: 958933 - View products that this article applies to.
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SYMPTOMS

In Windows Server 2008-based or Windows Vista Service Pack 1 (SP1)-based systems, if the system partition is a mirrored volume, and a system-critical issue occurs, the following behavior occurs:
  • A blue screen is not displayed.
  • A memory dump file is not generated.
Additionally, the following event is logged in the System log:

Log Name: System
Source: volmgr
Event ID: 45
Task Category: None
Level: Error
Keywords: Classic
Description:
The system could not successfully load the crash dump driver.

CAUSE

This problem occurs because the Crashdmp.sys driver checks whether the volume of the system partition is supported when it is loaded. However, the Crashdmp.sys driver performs an incorrect check when the system partition is a mirrored volume. Therefore, the Crashdmp.sys driver identifies the mirrored volume as an unsupported volume.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix on Windows Vista-based computers, you must have Windows Vista SP1 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported 32-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Crashdmp.sys6.0.6001.2229235,08022-Oct-200803:42x86
For all supported 64-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Crashdmp.sys6.0.6001.2229238,15222-Oct-200805:40x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Crashdmp.sys6.0.6001.2229271,94422-Oct-200805:29IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
951376 MS08-030: Vulnerability in Bluetooth stack could allow remote code execution

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported 32-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File namePackage_1_for_kb958933~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,944
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File namePackage_2_for_kb958933~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,782
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File namePackage_3_for_kb958933~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,782
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File namePackage_for_kb958933_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File namePackage_for_kb958933_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File namePackage_for_kb958933_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File namePackage_for_kb958933_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File namePackage_for_kb958933_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File namePackage_for_kb958933_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File nameX86_cc959392a0a60f0dc31577ca5aa0b836_31bf3856ad364e35_6.0.6001.22292_none_e8d38b51f5988920.manifest
File versionNot Applicable
File size697
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File nameX86_microsoft-windows-crashdump_31bf3856ad364e35_6.0.6001.22292_none_a5b7adb8303acddb.manifest
File versionNot Applicable
File size3,868
Date (UTC)22-Oct-2008
Time (UTC)04:14
PlatformNot Applicable
Additional files for all supported 64-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameAmd64_70a386510ba341fab9281facba88b4db_31bf3856ad364e35_6.0.6001.22292_none_e57601d9365cd2e7.manifest
File versionNot Applicable
File size701
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File nameAmd64_microsoft-windows-crashdump_31bf3856ad364e35_6.0.6001.22292_none_01d6493be8983f11.manifest
File versionNot Applicable
File size4,127
Date (UTC)22-Oct-2008
Time (UTC)06:00
PlatformNot Applicable
File namePackage_1_for_kb958933~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,956
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File namePackage_2_for_kb958933~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,792
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File namePackage_3_for_kb958933~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,792
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File namePackage_for_kb958933_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File namePackage_for_kb958933_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File namePackage_for_kb958933_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File namePackage_for_kb958933_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File namePackage_for_kb958933_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File namePackage_for_kb958933_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_7054da08a55b9888a05f1d5004cb765d_31bf3856ad364e35_6.0.6001.22292_none_72c8a33d1c3542b3.manifest
File versionNot Applicable
File size699
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File nameIa64_microsoft-windows-crashdump_31bf3856ad364e35_6.0.6001.22292_none_a5b951ae3038d6d7.manifest
File versionNot Applicable
File size4,122
Date (UTC)22-Oct-2008
Time (UTC)06:40
PlatformNot Applicable
File namePackage_1_for_kb958933~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,787
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File namePackage_2_for_kb958933~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,787
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File namePackage_for_kb958933_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File namePackage_for_kb958933_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File namePackage_for_kb958933_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable
File namePackage_for_kb958933_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)22-Oct-2008
Time (UTC)16:49
PlatformNot Applicable

Properties

Article ID: 958933 - Last Review: October 8, 2011 - Revision: 3.0
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbsurveynew kbautohotfix kbexpertiseinter kbfix kbbug kbqfe KB958933

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