The Sound dialog box displays duplicate items or no items for an HDMI device in Windows Vista or in Windows Server 2008

Article translations Article translations
Article ID: 959458 - View products that this article applies to.
Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows.
Expand all | Collapse all

On This Page

SYMPTOMS

On a computer that runs Windows Vista or Windows Server 2008, you have a High-Definition Multimedia Interface (HDMI) device that is connected. However, the Sound dialog box in Control Panel may display duplicate items for the same device, or the Sound dialog box may not display any items for the device.

This problem occurs in one of the following scenarios:
  • You resume the computer from sleep or from hibernation.
  • You toggle between the laptop screen and an HDMI TV screen.
  • Immediately after you unplug the HDMI cable, you plug the HDMI cable back in.
  • An application refreshes the HDMI device.

RESOLUTION

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista SP1 and Windows Server 2008 SP1SP1GDR
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
  • Service Pack 1 is integrated into Windows Server 2008.
  • The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported 32-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Audiocore.mofNot Applicable4,35218-Dec-200720:59Not Applicable
Audiodg.exe6.0.6001.2233188,06416-Dec-200802:34x86
Audioeng.dll6.0.6001.22331397,31216-Dec-200804:26x86
Audiokse.dll6.0.6001.22331274,43216-Dec-200804:31x86
Audioses.dll6.0.6001.22331116,22416-Dec-200804:26x86
Audiosrv.dll6.0.6001.22331314,88016-Dec-200804:26x86
Encdump.dll5.0.1.1169,98416-Dec-200804:27x86
Mmdevapi.dll6.0.6001.22331150,01616-Dec-200804:29x86
For all supported 64-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Audiocore.mofNot Applicable4,35218-Dec-200720:59Not Applicable
Audiodg.exe6.0.6001.22331111,10416-Dec-200803:06x64
Audioeng.dll6.0.6001.22331474,62416-Dec-200804:51x64
Audiokse.dll6.0.6001.22331313,34416-Dec-200804:58x64
Audioses.dll6.0.6001.22331190,46416-Dec-200804:51x64
Audiosrv.dll6.0.6001.22331444,41616-Dec-200804:51x64
Encdump.dll5.0.1.1201,72816-Dec-200804:53x64
Mmdevapi.dll6.0.6001.22331202,24016-Dec-200804:55x64
Audiocore.mofNot Applicable4,35218-Dec-200720:59Not Applicable
Audiodg.exe6.0.6001.2233188,06416-Dec-200802:34x86
Audioeng.dll6.0.6001.22331397,31216-Dec-200804:26x86
Audiokse.dll6.0.6001.22331274,43216-Dec-200804:31x86
Audioses.dll6.0.6001.22331116,22416-Dec-200804:26x86
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Audiocore.mofNot Applicable4,35218-Dec-200720:59Not Applicable
Audiodg.exe6.0.6001.22331281,60016-Dec-200802:58IA-64
Audioeng.dll6.0.6001.22331586,24016-Dec-200804:32IA-64
Audiokse.dll6.0.6001.22331339,45616-Dec-200804:32IA-64
Audioses.dll6.0.6001.22331360,44816-Dec-200804:32IA-64
Audiosrv.dll6.0.6001.22331851,96816-Dec-200804:32IA-64
Mmdevapi.dll6.0.6001.22331434,17616-Dec-200804:36IA-64
Audiocore.mofNot Applicable4,35218-Dec-200720:59Not Applicable
Audiodg.exe6.0.6001.2233188,06416-Dec-200802:34x86
Audioeng.dll6.0.6001.22331397,31216-Dec-200804:26x86
Audiokse.dll6.0.6001.22331274,43216-Dec-200804:31x86
Audioses.dll6.0.6001.22331116,22416-Dec-200804:26x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported 32-bit versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File namePackage_for_kb959458_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)16-Dec-2008
Time (UTC)16:32
File nameX86_b5014e70a7452409060e09fe8b7f97e3_31bf3856ad364e35_6.0.6001.22331_none_64ee3fdf4edf88bf.manifest
File versionNot Applicable
File size699
Date (UTC)16-Dec-2008
Time (UTC)16:32
File nameX86_ea61e7b0ee74ba6eba2624d0dcc0c5b2_31bf3856ad364e35_6.0.6001.22331_none_fc7dd57caa031dc8.manifest
File versionNot Applicable
File size703
Date (UTC)16-Dec-2008
Time (UTC)16:32
File nameX86_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.0.6001.22331_none_7709f543fdd4c71c.manifest
File versionNot Applicable
File size131,599
Date (UTC)16-Dec-2008
Time (UTC)04:56
File nameX86_microsoft-windows-mmdeviceapi_31bf3856ad364e35_6.0.6001.22331_none_556e74b4d296e1cc.manifest
File versionNot Applicable
File size9,969
Date (UTC)16-Dec-2008
Time (UTC)05:06
Collapse this tableExpand this table
File namePackage_for_kb959458_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)16-Dec-2008
Time (UTC)16:32
File nameX86_b5014e70a7452409060e09fe8b7f97e3_31bf3856ad364e35_6.0.6001.22331_none_64ee3fdf4edf88bf.manifest
File versionNot Applicable
File size699
Date (UTC)16-Dec-2008
Time (UTC)16:32
File nameX86_ea61e7b0ee74ba6eba2624d0dcc0c5b2_31bf3856ad364e35_6.0.6001.22331_none_fc7dd57caa031dc8.manifest
File versionNot Applicable
File size703
Date (UTC)16-Dec-2008
Time (UTC)16:32
File nameX86_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.0.6001.22331_none_7709f543fdd4c71c.manifest
File versionNot Applicable
File size131,599
Date (UTC)16-Dec-2008
Time (UTC)04:56
File nameX86_microsoft-windows-mmdeviceapi_31bf3856ad364e35_6.0.6001.22331_none_556e74b4d296e1cc.manifest
File versionNot Applicable
File size9,969
Date (UTC)16-Dec-2008
Time (UTC)05:06

Additional files for all supported 64-bit versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File nameAmd64_43bb4b01f7a203b31d84966abc1db3cb_31bf3856ad364e35_6.0.6001.22331_none_991a3e42d584c072.manifest
File versionNot Applicable
File size1,046
Date (UTC)16-Dec-2008
Time (UTC)16:32
File nameAmd64_7df5e537bd9317b4cd4e4c1c700e7033_31bf3856ad364e35_6.0.6001.22331_none_681060cd2ef7ef11.manifest
File versionNot Applicable
File size1,056
Date (UTC)16-Dec-2008
Time (UTC)16:32
File nameAmd64_d050e93ac53593f104b888e810bcf9c1_31bf3856ad364e35_6.0.6001.22331_none_0d06611c046bae31.manifest
File versionNot Applicable
File size703
Date (UTC)16-Dec-2008
Time (UTC)16:32
File nameAmd64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.0.6001.22331_none_d32890c7b6323852.manifest
File versionNot Applicable
File size131,641
Date (UTC)16-Dec-2008
Time (UTC)05:19
File nameAmd64_microsoft-windows-mmdeviceapi_31bf3856ad364e35_6.0.6001.22331_none_b18d10388af45302.manifest
File versionNot Applicable
File size9,997
Date (UTC)16-Dec-2008
Time (UTC)05:36
File namePackage_for_kb959458_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)16-Dec-2008
Time (UTC)16:32
File nameWow64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.0.6001.22331_none_dd7d3b19ea92fa4d.manifest
File versionNot Applicable
File size122,435
Date (UTC)16-Dec-2008
Time (UTC)04:46

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameIa64_0a6b7157b8cc2bf244b01ed183569dac_31bf3856ad364e35_6.0.6001.22331_none_e7809af87d45e10a.manifest
File versionNot Applicable
File size1,054
Date (UTC)16-Dec-2008
Time (UTC)16:32
File nameIa64_9682c03bfc4b1e7a924e184706da96d4_31bf3856ad364e35_6.0.6001.22331_none_db85aef4dae0e3fb.manifest
File versionNot Applicable
File size701
Date (UTC)16-Dec-2008
Time (UTC)16:32
File nameIa64_fd16bf7aa3ab19560ce6b2de50b5a63f_31bf3856ad364e35_6.0.6001.22331_none_5dcd4892f3ad3531.manifest
File versionNot Applicable
File size1,044
Date (UTC)16-Dec-2008
Time (UTC)16:32
File nameIa64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.0.6001.22331_none_770b9939fdd2d018.manifest
File versionNot Applicable
File size129,678
Date (UTC)16-Dec-2008
Time (UTC)05:03
File nameIa64_microsoft-windows-mmdeviceapi_31bf3856ad364e35_6.0.6001.22331_none_557018aad294eac8.manifest
File versionNot Applicable
File size9,983
Date (UTC)16-Dec-2008
Time (UTC)05:11
File namePackage_for_kb959458_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,427
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)16-Dec-2008
Time (UTC)16:32
File namePackage_for_kb959458_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)16-Dec-2008
Time (UTC)16:32
File nameWow64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.0.6001.22331_none_dd7d3b19ea92fa4d.manifest
File versionNot Applicable
File size122,435
Date (UTC)16-Dec-2008
Time (UTC)04:46

Properties

Article ID: 959458 - Last Review: October 8, 2011 - Revision: 3.0
APPLIES TO
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Service Pack 1
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
Keywords: 
kbautohotfix kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB959458

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com