The WMI Provider Host program (Wmiprvse.exe) may crash on a Windows Server 2008-based computer that has the NLB feature installed

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Article ID: 959493 - View products that this article applies to.
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SYMPTOMS

On a Windows Server 2008-based computer, you use the Windows Network Load Balancing (NLB) Management Pack to monitor NLB clusters. After several days, the WMI Provider Host program (Wmiprvse.exe) may crash.

After the issue occurs, you can just ignore the report about the crash in the WMI host program because the process will restart with the next request by itself. However, this issue may affect other WMI queries running against the system at the same time that the crash happens.

CAUSE

The issue occurs because the NLB WMI provider leaks memory which results in the wmiprsve.exe process crash.

The extent of the memory leak and the frequency of the crash in the process depend on the specific execution of WMI query and the rate of invoking WMI queries to NLB.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, you must have Windows Server 2008 installed. In additional, the NLB feature must be installed on this Windows Server 2008-based computer.

Restart requirement

You have to restart the computer after you apply this hotfix.

If you applied the hotfix while this node was an active part of the NLB cluster, after you apply the hotfix and restart the cluster node, check that the service is running and that the service start type is set correctly. To do this, follow these steps:
  1. Start a command prompt as administrator.
  2. Type sc query wlbs, and confirm that the state is RUNNING. If it is not, start the service by running the following:
    net start wlbs
  3. Type sc qc wlbs and confirm that the start type is SYSTEM_START. If it is not, set it to system by running the following command.
    sc config wlbs start= system
    Note There is a space before “system.”
  4. Open NLB Manager on the node, and then confirm that all nodes are converged. You might have to refresh the cluster state.
Note You should also follow these steps if the hotfix is uninstalled.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Nlb-unattend.exe6.0.6001.2232037,88802-Dec-200804:36x86
Nlbcfg.dll6.0.6001.2232066,56002-Dec-200804:36x86
Nlbmigplugin.dll6.0.6001.22320135,68002-Dec-200804:36x86
Nlbmprov.dll6.0.6001.22320102,40002-Dec-200804:36x86
Nlbmprov.mofNot Applicable8,37201-Dec-200823:52Not Applicable
Nlbmprovuninstall.mofNot Applicable13801-Dec-200823:52Not Applicable
Nlbtrace.mofNot Applicable2,39318-Dec-200721:11Not Applicable
Wlbsctrl.dll6.0.6001.2232080,38402-Dec-200804:36x86
Wlbsprov.dll6.0.6001.22320147,45602-Dec-200804:36x86
Wlbsprov.mofNot Applicable131,04401-Dec-200823:52Not Applicable
Wlbsprovuninstall.mofNot Applicable13801-Dec-200823:52Not Applicable
For all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Nlb-unattend.exe6.0.6001.2232038,91202-Dec-200805:50x64
Nlbcfg.dll6.0.6001.2232078,84802-Dec-200805:52x64
Nlbmigplugin.dll6.0.6001.22320163,84002-Dec-200805:52x64
Nlbmprov.dll6.0.6001.22320122,36802-Dec-200805:52x64
Nlbmprov.mofNot Applicable8,37202-Dec-200800:35Not Applicable
Nlbmprovuninstall.mofNot Applicable13802-Dec-200800:35Not Applicable
Nlbtrace.mofNot Applicable2,39318-Dec-200721:11Not Applicable
Wlbsctrl.dll6.0.6001.2232093,18402-Dec-200805:52x64
Wlbsprov.dll6.0.6001.22320226,30402-Dec-200805:52x64
Wlbsprov.mofNot Applicable131,04402-Dec-200800:35Not Applicable
Wlbsprovuninstall.mofNot Applicable13802-Dec-200800:35Not Applicable
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Nlb-unattend.exe6.0.6001.2232081,92002-Dec-200805:36IA-64
Nlbcfg.dll6.0.6001.22320172,54402-Dec-200805:47IA-64
Nlbmigplugin.dll6.0.6001.22320347,13602-Dec-200805:47IA-64
Nlbmprov.dll6.0.6001.22320274,43202-Dec-200805:47IA-64
Nlbmprov.mofNot Applicable8,37202-Dec-200800:37Not Applicable
Nlbmprovuninstall.mofNot Applicable13802-Dec-200800:37Not Applicable
Nlbtrace.mofNot Applicable2,39318-Dec-200721:11Not Applicable
Wlbsctrl.dll6.0.6001.22320204,28802-Dec-200805:51IA-64
Wlbsprov.dll6.0.6001.22320461,82402-Dec-200805:51IA-64
Wlbsprov.mofNot Applicable131,04402-Dec-200800:37Not Applicable
Wlbsprovuninstall.mofNot Applicable13802-Dec-200800:37Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

REFERENCES

For more information about WMI providers, visit the following Web site:
http://msdn.microsoft.com/en-us/library/aa394570.aspx
For more information about management pack files, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/cc468592.aspx

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File namePackage_for_kb959493_sc_0~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,423
Date (UTC)02-Dec-2008
Time (UTC)19:11
File namePackage_for_kb959493_sc~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,422
Date (UTC)02-Dec-2008
Time (UTC)19:11
File namePackage_for_kb959493_server_0~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,423
Date (UTC)02-Dec-2008
Time (UTC)19:11
File namePackage_for_kb959493_server~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,430
Date (UTC)02-Dec-2008
Time (UTC)19:11
File nameX86_e47bfb77aaa7709a3c399c4a2f21237e_31bf3856ad364e35_6.0.6001.22320_none_9c2ea2fa9ec3cb57.manifest
File versionNot Applicable
File size713
Date (UTC)02-Dec-2008
Time (UTC)19:11
File nameX86_microsoft-windows-n..kloadbalancing-core_31bf3856ad364e35_6.0.6001.22320_none_14ebba8dea6cceb1.manifest
File versionNot Applicable
File size30,460
Date (UTC)02-Dec-2008
Time (UTC)05:47
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_c0d61afd4b036cf061aa7e4849b33f42_31bf3856ad364e35_6.0.6001.22320_none_12e50a96d0d84e40.manifest
File versionNot Applicable
File size715
Date (UTC)02-Dec-2008
Time (UTC)19:11
File nameIa64_microsoft-windows-n..kloadbalancing-core_31bf3856ad364e35_6.0.6001.22320_none_14ed5e83ea6ad7ad.manifest
File versionNot Applicable
File size30,768
Date (UTC)02-Dec-2008
Time (UTC)07:13
File namePackage_for_kb959493_server_0~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size1,427
Date (UTC)02-Dec-2008
Time (UTC)19:11
File namePackage_for_kb959493_server~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size1,434
Date (UTC)02-Dec-2008
Time (UTC)19:11
Additional files for all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_beb7e0760133dc95651ba6c07e4d0f6a_31bf3856ad364e35_6.0.6001.22320_none_7972d973a5cdee9c.manifest
File versionNot Applicable
File size717
Date (UTC)02-Dec-2008
Time (UTC)19:11
File nameAmd64_microsoft-windows-n..kloadbalancing-core_31bf3856ad364e35_6.0.6001.22320_none_710a5611a2ca3fe7.manifest
File versionNot Applicable
File size30,789
Date (UTC)02-Dec-2008
Time (UTC)06:44
File namePackage_for_kb959493_sc_0~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,431
Date (UTC)02-Dec-2008
Time (UTC)19:11
File namePackage_for_kb959493_sc~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,430
Date (UTC)02-Dec-2008
Time (UTC)19:11
File namePackage_for_kb959493_server_0~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,431
Date (UTC)02-Dec-2008
Time (UTC)19:11
File namePackage_for_kb959493_server~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,438
Date (UTC)02-Dec-2008
Time (UTC)19:11

Properties

Article ID: 959493 - Last Review: October 8, 2011 - Revision: 3.0
APPLIES TO
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbsurveynew kbautohotfix kbexpertiseadvanced kbfix kbqfe KB959493

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