Clients cannot log on to a Windows Server 2008-based terminal server through RDP connections if the terminal server is set to listen on only one of the network adapters

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Article ID: 960742 - View products that this article applies to.
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SYMPTOMS

On a Windows Server 2008-based terminal server that has multiple network adapters installed, you use the Terminal Service Configuration console to configure the RDP - Tcp connection to listen on one of the network adapters instead of listening to all network adapters installed on the server. After you restart the terminal server, you will find that clients cannot log on to the terminal server through remote desktop protocol (RDP) connections.

Note By default, the Network adapter field is set to All network adapters configured with this protocol. This means the default behavior is to listen on all the network adapters that are installed on the server.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, you must have Windows Server 2008 installed on the computer.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 note

The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008
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File nameFile versionFile sizeDateTimePlatform
Termsrv.dll6.0.6001.22323448,51206-Dec-200804:26x86
For all supported x64-based versions of Windows Server 2008
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File nameFile versionFile sizeDateTimePlatform
Termsrv.dll6.0.6001.22323546,81606-Dec-200805:52x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Termsrv.dll6.0.6001.223231,049,60006-Dec-200806:03IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

To configure the connection to listen on one of the network adapters, follow these steps:
  1. Open Terminal Service Configuration. To do this, click Start, click Run, type tscc.msc, and then press ENTER.
  2. Click Connections in the console tree, right-click RDP –Tcp in the right pane, and then click Properties to open the RDP – Tcp Properties dialog box.
  3. Click the Network Adapter tab.
  4. In the Network adapter field, click to select a specific adapter instead of All network adapters configured with this protocol, and then, click OK.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

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File namePackage_for_kb960742_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)06-Dec-2008
Time (UTC)16:14
PlatformNot Applicable
File namePackage_for_kb960742_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)06-Dec-2008
Time (UTC)16:14
PlatformNot Applicable
File namePackage_for_kb960742_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)06-Dec-2008
Time (UTC)16:14
PlatformNot Applicable
File namePackage_for_kb960742_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)06-Dec-2008
Time (UTC)16:14
PlatformNot Applicable
File namePackage_for_kb960742_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)06-Dec-2008
Time (UTC)16:14
PlatformNot Applicable
File namePackage_for_kb960742_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)06-Dec-2008
Time (UTC)16:14
PlatformNot Applicable
File nameX86_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.0.6001.22323_none_8f1643656d6f3561.manifest
File versionNot Applicable
File size40,101
Date (UTC)06-Dec-2008
Time (UTC)05:03
PlatformNot Applicable

Additional files for all supported x64-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameAmd64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.0.6001.22323_none_eb34dee925cca697.manifest
File versionNot Applicable
File size40,157
Date (UTC)06-Dec-2008
Time (UTC)06:10
PlatformNot Applicable
File namePackage_for_kb960742_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)06-Dec-2008
Time (UTC)16:14
PlatformNot Applicable
File namePackage_for_kb960742_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)06-Dec-2008
Time (UTC)16:14
PlatformNot Applicable
File namePackage_for_kb960742_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)06-Dec-2008
Time (UTC)16:14
PlatformNot Applicable
File namePackage_for_kb960742_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)06-Dec-2008
Time (UTC)16:14
PlatformNot Applicable
File namePackage_for_kb960742_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)06-Dec-2008
Time (UTC)16:14
PlatformNot Applicable
File namePackage_for_kb960742_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)06-Dec-2008
Time (UTC)16:14
PlatformNot Applicable
File nameWow64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.0.6001.22323_none_f589893b5a2d6892.manifest
File versionNot Applicable
File size18,991
Date (UTC)06-Dec-2008
Time (UTC)04:54
PlatformNot Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameIa64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.0.6001.22323_none_8f17e75b6d6d3e5d.manifest
File versionNot Applicable
File size40,128
Date (UTC)06-Dec-2008
Time (UTC)06:55
PlatformNot Applicable
File namePackage_for_kb960742_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)06-Dec-2008
Time (UTC)16:14
PlatformNot Applicable
File namePackage_for_kb960742_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)06-Dec-2008
Time (UTC)16:14
PlatformNot Applicable
File namePackage_for_kb960742_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)06-Dec-2008
Time (UTC)16:14
PlatformNot Applicable
File namePackage_for_kb960742_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)06-Dec-2008
Time (UTC)16:14
PlatformNot Applicable
File nameWow64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.0.6001.22323_none_f589893b5a2d6892.manifest
File versionNot Applicable
File size18,991
Date (UTC)06-Dec-2008
Time (UTC)04:54
PlatformNot Applicable

Properties

Article ID: 960742 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbsurveynew kbqfe KB960742

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