Symptoms
Consider the following scenario:
-
You have a Windows Server 2008-based computer that has a Secure Digital (SD) card or a USB flash drive connected.
-
You start the computer from an iSCSI boot device that is connected over some Microsoft Multipath I/O (MPIO) paths.
In this scenario, you receive the following Stop error message:
Stop 0x0000007E (0xC0000005, parameter2, parameter3, parameter4)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Notes
-
The parameters in this error message may vary, depending on the actual configuration.
-
On a 64-bit platform, the 0xC0000005 parameter is presented as 0xffffffffc0000005.
Cause
This problem occurs because the Disk.sys driver incorrectly associates an unclaimed geometry structure with a device object that does not have geometry information.
Resolution
To use this hotfix, detach the SD card from the computer and start the system. If the computer has an internal SD card, you can disable it in the BIOS. After you start the system successfully, apply the hotfix to resolve this problem.
Hotfix information
Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must be running Windows Server 2008 Service Pack 2 (SP2).
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The Global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
-
The files that apply to a specific product, SR_Level (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the fileversion numbers as shown in the following table.
Version
Product
SR_Level
Service branch
6.0.6002.22xxx
Windows Server 2008
SP2
LDR
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Disk.sys |
6.0.6002.22756 |
52,608 |
16-Dec-2011 |
13:36 |
x86 |
For all supported x64-based versions of Windows Server 2008
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Disk.sys |
6.0.6002.22756 |
65,408 |
16-Dec-2011 |
13:32 |
x64 |
For all supported IA-64-based versions of Windows Server 2008
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Disk.sys |
6.0.6002.22756 |
128,384 |
16-Dec-2011 |
13:28 |
IA-64 |
Workaround
To work around this problem, do one of the following:
-
Disconnect or disable the SD card.
-
Insert a USB device into the computer.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information for Windows Server 2008
Additional files for all supported x86-based versions of Windows Server 2008
|
File name |
Update.mum |
|
File version |
Not Applicable |
|
File size |
3,068 |
|
Date (UTC) |
16-Dec-2011 |
|
Time (UTC) |
13:40 |
|
Platform |
Not Applicable |
|
File name |
X86_disk.inf_31bf3856ad364e35_6.0.6002.22756_none_fc0693cd8a938266.manifest |
|
File version |
Not Applicable |
|
File size |
1,659 |
|
Date (UTC) |
16-Dec-2011 |
|
Time (UTC) |
13:40 |
|
Platform |
Not Applicable |
Additional files for all supported x64-based versions of Windows Server 2008
|
File name |
Amd64_disk.inf_31bf3856ad364e35_6.0.6002.22756_none_58252f5142f0f39c.manifest |
|
File version |
Not Applicable |
|
File size |
1,661 |
|
Date (UTC) |
16-Dec-2011 |
|
Time (UTC) |
13:40 |
|
Platform |
Not Applicable |
|
File name |
Update.mum |
|
File version |
Not Applicable |
|
File size |
3,092 |
|
Date (UTC) |
16-Dec-2011 |
|
Time (UTC) |
13:40 |
|
Platform |
Not Applicable |
Additional files for all supported Itanium-based versions of Windows Server 2008
|
File name |
Ia64_disk.inf_31bf3856ad364e35_6.0.6002.22756_none_fc0837c38a918b62.manifest |
|
File version |
Not Applicable |
|
File size |
1,660 |
|
Date (UTC) |
16-Dec-2011 |
|
Time (UTC) |
13:40 |
|
Platform |
Not Applicable |
|
File name |
Update.mum |
|
File version |
Not Applicable |
|
File size |
2,247 |
|
Date (UTC) |
16-Dec-2011 |
|
Time (UTC) |
13:40 |
|
Platform |
Not Applicable |
