The Ccmexec.exe process may consume almost 100 percent of CPU resources on System Center Configuration Manager 2007 Service Pack 1 clients

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Article ID: 969530 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • A software update package is deployed to a System Center Configuration Manager 2007 Service Pack 1 (SP1) client.
  • Updates in this package require restarting the computer to complete the installation process. The Suppress program notification option is not selected for these updates.
  • When the updates are installed on this client. A notification window that appears reports that the system will be restarted within some time, such as an hour.
  • After the updates are installed, but before the computer restarts, another program is deployed to this client. The Suppress program notification option is selected for this update.
In this scenario, the Ccmexec.exe process may consume almost 100 percent of CPU resources on this client. Because of this, all the running applications and services are affected on this client.

Additionally, the following error is repeatedly logged the Execmgr.log file:
Execution Request for package <package name> program UpdateEvaluation state change from Ready to Ready CExecutionRequest::Overriding Service Windows as per policy. Executing program UpdateEval.vbs in Admin context spRebootRequest->JobStart failed 0x80004005

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft System Center Configuration Manager 2007, available from this Microsoft web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140
For a list of issues resolved in this service pack, click on the following article number in the Microsoft Knowledgebase:
971348 List of hotfixes and updates that are contained in System Center Configuration Manager 2007 Service Pack 2

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have System Center Configuration Manager 2007 Service Pack 1 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply the hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Mp.msiNot Applicable9,236,99201-Dec-200811:40Not Applicable
Rebootcoord.dll4.0.6221.1162144,21601-Dec-200800:05x86
Sccm2007ac-sp1-kb969530-x86.mspNot Applicable2,523,13601-Dec-200812:05Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 969530 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft System Center Configuration Manager 2007
Keywords: 
kbautohotfix kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB969530

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