Error message when you hot-plug a display to the secondary display port on a computer that is running Windows Vista or Windows Server 2008: ""Stop 0x00000116"

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Article ID: 971572 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Windows Vista or Windows Server 2008.
  • You configure the display settings to use dual displays in clone mode.
  • You unplug the secondary display.
  • The system display turns blank because you have configured the system to turn off the display output after a period of inactivity.
  • While the output to the secondary display port is turned off, you hot-plug a display to the secondary display port.
In this scenario, you receive the following Stop error message:
Stop 0x00000116 (parameter1, parameter2, 00000000, parameter4)
VIDEO_TDR_ERROR
Notes
  • The parameters in these Stop error messages may vary, depending on the actual configuration.
  • The symptoms of a Stop error may vary, depending on your computer's system failure options. For example, the computer may restart when a Stop error occurs.

RESOLUTION

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix can be applied on the following platforms:
  • Windows Vista Service Pack 2
  • Windows Server 2008 Service Pack 2

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista and Windows Server 2008SP1GDR
    6.0.6001.22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.6002.18xxxWindows Vista and Windows Server 2008SP2GDR
    6.0.6002.22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the original release of Windows Server 2008.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. The MUM and the MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.0.6002.2217537,37616-Jul-200916:16x86
Dxgkrnl.sys6.0.6002.22175626,17616-Jul-200913:54x86
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.0.6002.2217547,10416-Jul-200916:14x64
Dxgkrnl.sys6.0.6002.22175885,24816-Jul-200914:03x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.0.6002.22175105,47216-Jul-200916:04IA-64
Dxgkrnl.sys6.0.6002.221751,984,00016-Jul-200913:59IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb971572_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69317-Jul-200904:41Not Applicable
Package_for_kb971572_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43017-Jul-200904:41Not Applicable
Package_for_kb971572_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,68917-Jul-200904:41Not Applicable
Package_for_kb971572_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42217-Jul-200904:41Not Applicable
Package_for_kb971572_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69317-Jul-200904:41Not Applicable
Package_for_kb971572_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43017-Jul-200904:41Not Applicable
X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6002.22175_none_adf1ff01fa04f429.manifestNot Applicable8,41716-Jul-200917:33Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6002.22175_none_0a109a85b262655f.manifestNot Applicable8,67916-Jul-200917:31Not Applicable
Package_for_kb971572_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70517-Jul-200904:41Not Applicable
Package_for_kb971572_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43817-Jul-200904:41Not Applicable
Package_for_kb971572_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70117-Jul-200904:41Not Applicable
Package_for_kb971572_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43017-Jul-200904:41Not Applicable
Package_for_kb971572_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70517-Jul-200904:41Not Applicable
Package_for_kb971572_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43817-Jul-200904:41Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6002.22175_none_adf3a2f7fa02fd25.manifestNot Applicable8,67216-Jul-200917:15Not Applicable
Package_for_kb971572_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,52917-Jul-200904:41Not Applicable
Package_for_kb971572_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42617-Jul-200904:41Not Applicable
Package_for_kb971572_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53317-Jul-200904:41Not Applicable
Package_for_kb971572_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43417-Jul-200904:41Not Applicable

Properties

Article ID: 971572 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
Keywords: 
kbautohotfix kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB971572

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