Backups fail and Event ID 12293 is logged on a computer that is running Windows Vista or Windows Server 2008

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Article ID: 972135 - View products that this article applies to.
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SYMPTOMS

You try to perform a backup on a computer that is running Windows Vista or Windows Server 2008. However, the backup stops immediately after it starts. Additionally, the following event is logged in the Application log:

Event ID: 12293
Source: VSS
Message:
Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider.

RESOLUTION

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a computer that is running Windows Server 2008, no prerequisites are required.

To apply this hotfix on a computer that is running Windows Vista, you must have Windows Vista Service Pack 1 (SP1) or Windows Vista Service Pack 2 (SP2) installed.

For more information about how to install the latest Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The Global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista and Windows Server 2008SP1GDR
    6.0.6001.22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.6002.18xxxWindows Vista and Windows Server 2008SP2GDR
    6.0.6002.22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the original release of Windows Server 2008.
  • GDR service branches contain only fixes that are broadly released to address widespread, critical issues. LDR service branches contain hotfixes in addition to broadly released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.0.6002.221521,081,92815-Jun-200921:17x86

For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.0.6002.221521,510,96815-Jun-200923:48x64

For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.0.6002.221523,278,39216-Jun-200900:12IA-64

Additional file information for Windows Vista and Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista

Collapse this tableExpand this table
File namePackage_for_kb972135_client_2~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,693
Date (UTC)16-Jun-2009
Time (UTC)12:06
PlatformNot Applicable
File namePackage_for_kb972135_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)16-Jun-2009
Time (UTC)12:06
PlatformNot Applicable
File namePackage_for_kb972135_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,689
Date (UTC)16-Jun-2009
Time (UTC)12:06
PlatformNot Applicable
File namePackage_for_kb972135_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)16-Jun-2009
Time (UTC)12:06
PlatformNot Applicable
File namePackage_for_kb972135_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,693
Date (UTC)16-Jun-2009
Time (UTC)12:06
PlatformNot Applicable
File namePackage_for_kb972135_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)16-Jun-2009
Time (UTC)12:06
PlatformNot Applicable
File nameX86_8584add1852a838af1ca259843fe5cbf_31bf3856ad364e35_6.0.6002.22152_none_1dddce7c17bf835d.manifest
File versionNot Applicable
File size692
Date (UTC)16-Jun-2009
Time (UTC)12:06
PlatformNot Applicable
File nameX86_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22152_none_a8ad2f1a33564459.manifest
File versionNot Applicable
File size16,265
Date (UTC)15-Jun-2009
Time (UTC)22:02
PlatformNot Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista

Collapse this tableExpand this table
File nameAmd64_f975760f8d39b70001ccd04804519c1e_31bf3856ad364e35_6.0.6002.22152_none_dea62306b1506673.manifest
File versionNot Applicable
File size696
Date (UTC)16-Jun-2009
Time (UTC)12:06
PlatformNot Applicable
File nameAmd64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22152_none_04cbca9debb3b58f.manifest
File versionNot Applicable
File size16,525
Date (UTC)16-Jun-2009
Time (UTC)01:50
PlatformNot Applicable
File namePackage_for_kb972135_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,705
Date (UTC)16-Jun-2009
Time (UTC)12:06
PlatformNot Applicable
File namePackage_for_kb972135_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)16-Jun-2009
Time (UTC)12:06
PlatformNot Applicable
File namePackage_for_kb972135_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,701
Date (UTC)16-Jun-2009
Time (UTC)12:06
PlatformNot Applicable
File namePackage_for_kb972135_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)16-Jun-2009
Time (UTC)12:06
PlatformNot Applicable
File namePackage_for_kb972135_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,705
Date (UTC)16-Jun-2009
Time (UTC)12:06
PlatformNot Applicable
File namePackage_for_kb972135_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)16-Jun-2009
Time (UTC)12:06
PlatformNot Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameIa64_a11a189cc4436fbc3a46836729d7faea_31bf3856ad364e35_6.0.6002.22152_none_8dc5e8d170a0d5e0.manifest
File versionNot Applicable
File size694
Date (UTC)16-Jun-2009
Time (UTC)12:06
PlatformNot Applicable
File nameIa64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22152_none_a8aed31033544d55.manifest
File versionNot Applicable
File size16,517
Date (UTC)16-Jun-2009
Time (UTC)01:45
PlatformNot Applicable
File namePackage_for_kb972135_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,529
Date (UTC)16-Jun-2009
Time (UTC)12:06
PlatformNot Applicable
File namePackage_for_kb972135_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)16-Jun-2009
Time (UTC)12:06
PlatformNot Applicable
File namePackage_for_kb972135_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,533
Date (UTC)16-Jun-2009
Time (UTC)12:06
PlatformNot Applicable
File namePackage_for_kb972135_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)16-Jun-2009
Time (UTC)12:06
PlatformNot Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

WORKAROUND

To work around this problem, restart the computer and then perform a backup immediately after the computer starts.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 972135 - Last Review: October 7, 2011 - Revision: 3.0
APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
Keywords: 
kbautohotfix kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB972135

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