Article ID: 972685 - Last Review: April 24, 2012 - Revision: 10.0

FIX: The Explorer.exe process stops responding (hangs) when you use Windows Explorer that hosts a shell extension that was created by using MFC

View products that this article applies to.

System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.

Expand all | Collapse all

SYMPTOMS

You have a Windows Explorer shell extension that is developed by the Microsoft Foundation Class library (MFC). The shell extension is hosted in Windows Explorer. However, the Explorer.exe process stops responding (hangs) when you open Windows Explorer.

Back to the top

CAUSE

This problem occurs because of a code defect in MFC.

Back to the top

RESOLUTION

A security update fixes this issue. To download the update, visit the following Microsoft Web site:

Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package ATL Security Update (http://www.microsoft.com/downloads/en/details.aspx?familyid=2051A0C1-C9B5-4B0A-A8F5-770A549FD78C)

For more information about this update, visit the following Microsoft Web site:

Description of the security update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package: July 28, 2009 (http://support.microsoft.com/?kbid=973552)

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

Contact Microsoft (http://support.microsoft.com/contactus/?ws=support)

Back to the top