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FIX: The Explorer.exe process stops responding (hangs) when you use Windows Explorer that hosts a shell extension that was created by using MFC

Article ID: 972685 - View products that this article applies to.

SYMPTOMS

You have a Windows Explorer shell extension that is developed by the Microsoft Foundation Class library (MFC). The shell extension is hosted in Windows Explorer. However, the Explorer.exe process stops responding (hangs) when you open Windows Explorer.

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CAUSE

This problem occurs because of a code defect in MFC.

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RESOLUTION

A security update fixes this issue. To download the update, visit the following Microsoft Web site:

Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package ATL Security Update

(http://www.microsoft.com/downloads/en/details.aspx?familyid=2051A0C1-C9B5-4B0A-A8F5-770A549FD78C)

For more information about this update, visit the following Microsoft Web site:

Description of the security update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package: July 28, 2009

(http://support.microsoft.com/?kbid=973552)

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

Contact Microsoft

(http://support.microsoft.com/contactus/?ws=support)

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