Unable to print or view the print preview of a webpage in Internet Explorer

When you try to print or view the print preview of a webpage in Internet Explorer the webpage may not print or print preview correctly and you may receive a script error.

This issue can occur for one or more of the following scenarios:

To resolve this issue, use the following methods in the order in which they are presented. If method 1 does not resolve your issue, proceed to the next method.

Method 1: Troubleshoot issues with your printer and update your drivers to the latest version

Go through the following tutorial to help you identify and fix common printer problems in Windows:

Printer problems in Windows (http://windows.microsoft.com/en-us/windows/help/printer-problems-in-windows)

Outdated printer drivers can cause problems when printing from Internet Explorer, try updating to the latest printer driver for your printer, to do this, click the link specific to your version of Windows and follow the steps in the that article:

Find and install printer drivers in Windows 7 (http://windows.microsoft.com/en-US/windows7/Find-and-install-printer-drivers)

Find and install printer drivers in Windows Vista (http://windows.microsoft.com/en-US/windows-vista/Find-and-install-printer-drivers)



Important: In some cases, an updated version of the driver may not be available through Windows Update. It may be necessary to go to the manufacturer's website and locate, download and install the latest printer driver for your printer.

If updating your printer driver did not solve the issue, continue to method 2.

Method 2: Try printing a webpage running Internet Explorer as an Administrator

Try printing a web page when running Internet Explorer as an Administrator; this can help determine if there is a permissions issue.

To verify that you are logged on as an administrator, follow these steps:
Click here to view or hide step-by-step instructions with pictures

Note You must use an account has administrator permission to change account type from Standard to Administor.

To start Internet Explorer as an Administrator, follow these steps:

1. Close all Internet Explorer windows.
2. Click Start, click All Programs, right-click Internet Explorer and select Run As Administrator.
3. Browse to a website and try test printing a page while running as the Administrator.

If printing a webpage running Internet Explorer as an Administrator did not solve the issue, continue to method 3.

Method 3: Try printing after disabling Protected Mode

Try printing a webpage after disabling Protected Mode, to do this, follow these steps:

1. Click the Tools icon in Internet Explorer
2. Click the Security tab and uncheck the checkbox beside Enable Protected Mode (requires restarting Internet Explorer)
3. Click Apply , and then click OK.
4. Close all open Internet Explorer windows, and then restart Internet Explorer.
5. Browse to a website and try test printing a page while running as the Administrator.

If disabling Protected Mode does not resolve the issue, continue to method 4.

Method 4: Re-create the missing folder

To have us re-create the missing folder for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me

To fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run and then follow the steps in the Fix it Wizard.



Notes

• If the "Low" folder already exists on your computer, you may receive the error "This Microsoft Fix it does not apply to your operating system or application version". You can safely ignore this error and go to the next method.
• This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
• If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.

Let me fix it myself

Click here to view or hide detailed information
If this method does not resolve the issue, go to the next method.

Method 5: Reset low integrity level on the Low folder

To have us Reset low integrity level on the Low folder for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me

To fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run and then follow the steps in the Fix it Wizard.



Notes

• This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
• If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.

Let me fix it myself

Click here to view or hide detailed information

Did this fix the problem?

• Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support (http://support.microsoft.com/contactus) .
• We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me (http://blogs.technet.com/fixit4me/) " blog or send us an email (mailto:fixit4me@microsoft.com?Subject=KB) message.

More Information

For printing problems specific to particular printer manufacturer, click the link associated with your manufacturer:

This issue may occur with some Canon printers when you have a certain Canon printer driver installed. For more information, visit the following Microsoft Website:For help with Canon printers, visit the following Canon website:For help with HP printers, visit the following HP website:Printer Troubleshooting Tutorial:
For a step-by-step tutorial to help you identify and fix common printer problems, visit the following Microsoft Website: To troubleshoot script errors while trying to print a webpage in Internet Explorer,visit the following Microsoft Website:To scan and fix printing problems and printing errors automatically, visit the following Microsoft Website: