"STOP 0x000000FE" error in Windows 7 or in Windows Server 2008 R2 when the computer enters or resumes from sleep (S3) or from hibernation (S4)

Article ID: 974410 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

You have a computer that is running Windows 7 or Windows Server 2008 R2. When the computer enters or resumes from sleep (S3) or from hibernation (S4), the computer may crash. Additionally, you receive a Stop error message that resembles the following:
STOP 0x000000FE (00000008, 00000004, parameter3 , parameter4 )
BUGCODE_USB_DRIVER
Notes
  • The last two parameters in this Stop error message may vary, depending on the configuration of the computer.
  • Not all "0x000000FE" Stop error messages are caused by this problem.
This issue may occur if you attach a USB composite device that supports the Selective Suspend feature to the computer.
Back to the top | Give Feedback

CAUSE

This issue occurs because of a race condition in the Usbccgp component.
Back to the top | Give Feedback

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for applying this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    Version Product Milestone Service branch
    6.1.760 0 . 16 xxx Windows 7 and Windows Server 2008 R2 RTM GDR
    6.1.760 0 . 20 xxx Windows 7 and Windows Server 2008 R2 RTM LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.1.7600.1666975,77606-Sep-201003:06x86
Usbhub.sys6.1.7600.16669258,56006-Sep-201003:07x86
Usbccgp.sys6.1.7600.2079475,77604-Sep-201004:06x86
Usbhub.sys6.1.7600.20794258,56004-Sep-201004:06x86
Usbd.sys6.1.7600.1638511,88002-Apr-201003:12Not applicable
Usbehci.sys6.1.7600.1666942,49606-Sep-201003:06x86
Usbhub.sys6.1.7600.16669258,56006-Sep-201003:07x86
Usbohci.sys6.1.7600.1638520,48013-Jul-200923:51x86
Usbport.sys6.1.7600.16669284,16006-Sep-201003:06x86
Usbuhci.sys6.1.7600.1638524,06413-Jul-200923:51x86
Usbd.sys6.1.7600.1638511,88002-Apr-201003:12Not applicable
Usbehci.sys6.1.7600.2079442,49604-Sep-201004:06x86
Usbhub.sys6.1.7600.20794258,56004-Sep-201004:06x86
Usbohci.sys6.1.7600.1638520,48013-Jul-200923:51x86
Usbport.sys6.1.7600.20794284,16004-Sep-201004:06x86
Usbuhci.sys6.1.7600.1638524,06413-Jul-200923:51x86
Usbccgp.sys6.1.7600.1666975,77606-Sep-201003:06x86
Usbhub.sys6.1.7600.16669258,56006-Sep-201003:07x86
Usbccgp.sys6.1.7600.2079475,77604-Sep-201004:06x86
Usbhub.sys6.1.7600.20794258,56004-Sep-201004:06x86
Usbd.sys6.1.7600.163855,88813-Jul-200923:51Not applicable
Usbehci.sys6.1.7600.1666942,49606-Sep-201003:06x86
Usbhub.sys6.1.7600.16669258,56006-Sep-201003:07x86
Usbohci.sys6.1.7600.1638520,48013-Jul-200923:51x86
Usbport.sys6.1.7600.16669284,16006-Sep-201003:06x86
Usbuhci.sys6.1.7600.1638524,06413-Jul-200923:51x86
Usbd.sys6.1.7600.163855,88813-Jul-200923:51Not applicable
Usbehci.sys6.1.7600.2079442,49604-Sep-201004:06x86
Usbhub.sys6.1.7600.20794258,56004-Sep-201004:06x86
Usbohci.sys6.1.7600.1638520,48013-Jul-200923:51x86
Usbport.sys6.1.7600.20794284,16004-Sep-201004:06x86
Usbuhci.sys6.1.7600.1638524,06413-Jul-200923:51x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.1.7600.1666998,81606-Sep-201003:35x64
Usbhub.sys6.1.7600.16669343,04006-Sep-201003:35x64
Usbccgp.sys6.1.7600.2079498,81604-Sep-201004:30x64
Usbhub.sys6.1.7600.20794343,04004-Sep-201004:30x64
Usbd.sys6.1.7600.1638513,92802-Apr-201003:28x64
Usbehci.sys6.1.7600.1666952,22406-Sep-201003:35x64
Usbhub.sys6.1.7600.16669343,04006-Sep-201003:35x64
Usbohci.sys6.1.7600.1638525,60014-Jul-200900:06x64
Usbport.sys6.1.7600.16669324,60806-Sep-201003:35x64
Usbuhci.sys6.1.7600.1638530,72014-Jul-200900:06x64
Usbd.sys6.1.7600.1638513,92802-Apr-201003:28x64
Usbehci.sys6.1.7600.2079452,22404-Sep-201004:30x64
Usbhub.sys6.1.7600.20794343,04004-Sep-201004:30x64
Usbohci.sys6.1.7600.1638525,60014-Jul-200900:06x64
Usbport.sys6.1.7600.20794324,60804-Sep-201004:30x64
Usbuhci.sys6.1.7600.1638530,72014-Jul-200900:06x64
Usbccgp.sys6.1.7600.1666998,81606-Sep-201003:35x64
Usbhub.sys6.1.7600.16669343,04006-Sep-201003:35x64
Usbccgp.sys6.1.7600.2079498,81604-Sep-201004:30x64
Usbhub.sys6.1.7600.20794343,04004-Sep-201004:30x64
Usbd.sys6.1.7600.163857,93614-Jul-200900:06x64
Usbehci.sys6.1.7600.1666952,22406-Sep-201003:35x64
Usbhub.sys6.1.7600.16669343,04006-Sep-201003:35x64
Usbohci.sys6.1.7600.1638525,60014-Jul-200900:06x64
Usbport.sys6.1.7600.16669324,60806-Sep-201003:35x64
Usbuhci.sys6.1.7600.1638530,72014-Jul-200900:06x64
Usbd.sys6.1.7600.163857,93614-Jul-200900:06x64
Usbehci.sys6.1.7600.2079452,22404-Sep-201004:30x64
Usbhub.sys6.1.7600.20794343,04004-Sep-201004:30x64
Usbohci.sys6.1.7600.1638525,60014-Jul-200900:06x64
Usbport.sys6.1.7600.20794324,60804-Sep-201004:30x64
Usbuhci.sys6.1.7600.1638530,72014-Jul-200900:06x64
Back to the top | Give Feedback

WORKAROUND

Workaround for Windows 7 and for Windows Server 2008 R2

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756
(http://support.microsoft.com/kb/322756/ )
How to back up and restore the registry in Windows
To work around this issue, disable the Selective Suspend feature in the Usbccgp component. To do this, follow these steps:
  1. Click Start
    Collapse this imageExpand this image
    start button
    , type regedit in the Start Search box, and then press ENTER.
  2. Locate the UsbccgpCapabilities registry entry in the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\<VID&PID>\<InstanceID>\Device Parameters

    Notes
    • “VID&PID” is the Vendor ID and Product ID of the USB device.
    • “InstanceID” is an instance of the USB device.
  3. Set the value of the UsbccgpCapabilities registry entry to 10, and then click OK.
  4. Restart the computer to apply the change.


Note This setting prevents the USB composite (also known as "parent") device from going idle. When the device does idle, the device issues a USB Idle Notification IRP. This setting disables the timer and worker routine that checks for idle child functions. Additionally, the setting idles the parent device if all child functions are idle.
Back to the top | Give Feedback

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Back to the top | Give Feedback

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/ )
Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_embedded-usb.inf_31bf3856ad364e35_6.1.7600.16669_none_080bf556216207a8.manifest
File versionNot applicable
File size3,508
Date (UTC)06-Sep-2010
Time (UTC)05:10
PlatformNot applicable
File nameX86_embedded-usb.inf_31bf3856ad364e35_6.1.7600.20794_none_087020eb3a9c7c92.manifest
File versionNot applicable
File size3,508
Date (UTC)04-Sep-2010
Time (UTC)06:14
PlatformNot applicable
File nameX86_embedded-usbport.inf_31bf3856ad364e35_6.1.7600.16669_none_1c54e3c378941ddb.manifest
File versionNot applicable
File size5,259
Date (UTC)06-Sep-2010
Time (UTC)09:39
PlatformNot applicable
File nameX86_embedded-usbport.inf_31bf3856ad364e35_6.1.7600.20794_none_1cb90f5891ce92c5.manifest
File versionNot applicable
File size5,259
Date (UTC)06-Sep-2010
Time (UTC)09:39
PlatformNot applicable
File nameX86_usb.inf_31bf3856ad364e35_6.1.7600.16669_none_cae863cb6fb20dcf.manifest
File versionNot applicable
File size3,060
Date (UTC)06-Sep-2010
Time (UTC)05:11
PlatformNot applicable
File nameX86_usb.inf_31bf3856ad364e35_6.1.7600.20794_none_cb4c8f6088ec82b9.manifest
File versionNot applicable
File size3,060
Date (UTC)04-Sep-2010
Time (UTC)06:15
PlatformNot applicable
File nameX86_usbport.inf_31bf3856ad364e35_6.1.7600.16669_none_bdb25c4864cd5bb6.manifest
File versionNot applicable
File size5,540
Date (UTC)06-Sep-2010
Time (UTC)09:39
PlatformNot applicable
File nameX86_usbport.inf_31bf3856ad364e35_6.1.7600.20794_none_be1687dd7e07d0a0.manifest
File versionNot applicable
File size5,540
Date (UTC)06-Sep-2010
Time (UTC)09:39
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_embedded-usb.inf_31bf3856ad364e35_6.1.7600.16669_none_642a90d9d9bf78de.manifest
File versionNot applicable
File size3,512
Date (UTC)06-Sep-2010
Time (UTC)06:07
PlatformNot applicable
File nameAmd64_embedded-usb.inf_31bf3856ad364e35_6.1.7600.20794_none_648ebc6ef2f9edc8.manifest
File versionNot applicable
File size3,512
Date (UTC)04-Sep-2010
Time (UTC)07:06
PlatformNot applicable
File nameAmd64_embedded-usbport.inf_31bf3856ad364e35_6.1.7600.16669_none_78737f4730f18f11.manifest
File versionNot applicable
File size5,263
Date (UTC)06-Sep-2010
Time (UTC)09:32
PlatformNot applicable
File nameAmd64_embedded-usbport.inf_31bf3856ad364e35_6.1.7600.20794_none_78d7aadc4a2c03fb.manifest
File versionNot applicable
File size5,263
Date (UTC)06-Sep-2010
Time (UTC)09:32
PlatformNot applicable
File nameAmd64_usb.inf_31bf3856ad364e35_6.1.7600.16669_none_2706ff4f280f7f05.manifest
File versionNot applicable
File size3,064
Date (UTC)06-Sep-2010
Time (UTC)06:08
PlatformNot applicable
File nameAmd64_usb.inf_31bf3856ad364e35_6.1.7600.20794_none_276b2ae44149f3ef.manifest
File versionNot applicable
File size3,064
Date (UTC)04-Sep-2010
Time (UTC)07:07
PlatformNot applicable
File nameAmd64_usbport.inf_31bf3856ad364e35_6.1.7600.16669_none_19d0f7cc1d2accec.manifest
File versionNot applicable
File size5,544
Date (UTC)06-Sep-2010
Time (UTC)09:32
PlatformNot applicable
File nameAmd64_usbport.inf_31bf3856ad364e35_6.1.7600.20794_none_1a352361366541d6.manifest
File versionNot applicable
File size5,544
Date (UTC)06-Sep-2010
Time (UTC)09:32
PlatformNot applicable
Back to the top | Give Feedback

Properties

Article ID: 974410 - Last Review: December 3, 2010 - Revision: 5.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
Keywords: 
kbsurveynew kbexpertiseinter kbfix kbqfe kbautohotfix kbhotfixserver KB974410
Back to the top | Give Feedback

Give Feedback

 
Back to the topBack to the top