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Exchange Server 2007 unexpectedly changes to trial mode after you reinstall or repair the current installation of Exchange Server 2007 on a server that is running Windows Small Business Server 2008

Article ID: 975263 - View products that this article applies to.

SUMMARY

This article describes the activation tool for Microsoft Exchange Server 2007 on a computer that is running Windows Small Business Server 2008.

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You have a server that is running Windows Small Business Server 2008. You reinstall or repair the current installation of Exchange Server 2007 on the server. Then Exchange Server 2007 unexpectedly changes to trial mode, and you receive warning messages that ask you to activate Exchange Server 2007.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Known issues in this hotfix

This tool is available in only an English version. When you run this tool, the tool may inform you that you can find a log file in the following path:

C:\Program Files\Windows Small Business Server\Logs\KB975263.LOG

Note If the server is running a localized language version of Windows Server 2008, the folder name of "Program Files" may appear in a localized name. In this case, you have to open the "Program Files" folder that has the localized name to access the log file.

Prerequisites

To apply this hotfix, your computer must be running Windows Small Business Server 2008.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

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