Symptoms
A SMB client that uses the ASCII format cannot access cluster file shares that are located on a computer that is running Windows Server 2008 or Windows Server 2008 R2. However, they can access non-cluster file shares that are located on the same computer.
For example, an Advanced Interactive Executive (AIX) server cannot connect to a cluster file server that is running Windows Server 2008 or Windows Server 2008 R2. However, the AIX server can successfully connect to a non-cluster file share.
Note AIX is a UNIX operating system developed by IBM.
Cause
This problem occurs because the cluster file shares expect the Unicode format. Therefore, the SMB clients that use the ASCII format cannot access the cluster file shares.
Resolution
To resolve this issue, install this hotfix on the cluster nodes. After you install this hotfix, the SMB clients that use the ASCII format can access the cluster file shares.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, the computer must be running one of the following operating systems:
- Windows Server 2008
- Windows Server 2008 Service Pack 2 (SP2)
- Windows Server 2008 R2
Additionally, the computer must have the Failover Clustering feature installed.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone
tab in the
Date and Time
item in Control Panel.
Windows Server 2008 file information notes
The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Version Product SR_Level Service branch 6.0.600
1.
22xxxWindows Server 2008 SP1 LDR 6.0.600
2.
22xxxWindows Server 2008 SP2 LDR Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxx version number.
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Srv.sys | 6.0.6001.22527 | 289,280 | 18-Sep-2009 | 20:20 | x86 | SP1 | SP |
| Srv.sys | 6.0.6002.22229 | 289,280 | 18-Sep-2009 | 09:50 | x86 | SP2 | SP |
For all supported x64-based versions of Windows Server 2008
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Srv.sys | 6.0.6001.22527 | 438,784 | 18-Sep-2009 | 21:21 | x64 | SP1 | SP |
| Srv.sys | 6.0.6002.22229 | 439,808 | 18-Sep-2009 | 09:54 | x64 | SP2 | SP |
For all supported Itanium-based versions of Windows Server 2008
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Srv.sys | 6.0.6001.22527 | 947,712 | 18-Sep-2009 | 20:15 | IA-64 | SP1 | SP |
| Srv.sys | 6.0.6002.22229 | 947,712 | 18-Sep-2009 | 09:44 | IA-64 | SP2 | SP |
Windows Server 2008 R2 file information note
- The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions Windows Server 2008 R2
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Srv.sys | 6.1.7600.20663 | 463,360 | 09-Mar-2010 | 09:46 | x64 |
For all supported IA-64-based versions of Windows Server 2008 R2
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Srv.sys | 6.1.7600.20663 | 1,026,560 | 09-Mar-2010 | 09:11 | IA-64 |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Additional file information for Windows Server 2008
Additional files for all supported x86-based versions of Windows Server 2008
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Package_for_kb975512_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum | Not applicable | 1,421 | 19-Sep-2009 | 06:33 | Not applicable |
| Package_for_kb975512_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mum | Not applicable | 1,690 | 19-Sep-2009 | 06:33 | Not applicable |
| Package_for_kb975512_sc~31bf3856ad364e35~x86~~6.0.1.0.mum | Not applicable | 1,701 | 19-Sep-2009 | 06:33 | Not applicable |
| Package_for_kb975512_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum | Not applicable | 1,425 | 19-Sep-2009 | 06:33 | Not applicable |
| Package_for_kb975512_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum | Not applicable | 1,694 | 19-Sep-2009 | 06:33 | Not applicable |
| Package_for_kb975512_server~31bf3856ad364e35~x86~~6.0.1.0.mum | Not applicable | 1,713 | 19-Sep-2009 | 06:33 | Not applicable |
| X86_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6001.22527_none_da726fec0f9b157e.manifest | Not applicable | 4,627 | 19-Sep-2009 | 00:56 | Not applicable |
| X86_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6002.22229_none_dc5ae2680cbf9d50.manifest | Not applicable | 4,627 | 18-Sep-2009 | 14:21 | Not applicable |
Additional files for all supported x64-based versions of Windows Server 2008
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Amd64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6001.22527_none_36910b6fc7f886b4.manifest | Not applicable | 4,891 | 19-Sep-2009 | 01:53 | Not applicable |
| Amd64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6002.22229_none_38797debc51d0e86.manifest | Not applicable | 4,891 | 18-Sep-2009 | 13:53 | Not applicable |
| Package_for_kb975512_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not applicable | 1,429 | 19-Sep-2009 | 06:33 | Not applicable |
| Package_for_kb975512_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not applicable | 1,702 | 19-Sep-2009 | 06:33 | Not applicable |
| Package_for_kb975512_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not applicable | 1,711 | 19-Sep-2009 | 06:33 | Not applicable |
| Package_for_kb975512_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not applicable | 1,433 | 19-Sep-2009 | 06:33 | Not applicable |
| Package_for_kb975512_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not applicable | 1,706 | 19-Sep-2009 | 06:33 | Not applicable |
| Package_for_kb975512_server~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not applicable | 1,723 | 19-Sep-2009 | 06:33 | Not applicable |
Additional files for all supported IA-64-based versions of Windows Server 2008
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Ia64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6001.22527_none_da7413e20f991e7a.manifest | Not applicable | 4,885 | 19-Sep-2009 | 00:25 | Not applicable |
| Ia64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6002.22229_none_dc5c865e0cbda64c.manifest | Not applicable | 4,885 | 18-Sep-2009 | 13:30 | Not applicable |
| Package_for_kb975512_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not applicable | 1,425 | 19-Sep-2009 | 06:33 | Not applicable |
| Package_for_kb975512_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not applicable | 1,529 | 19-Sep-2009 | 06:33 | Not applicable |
| Package_for_kb975512_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not applicable | 1,706 | 19-Sep-2009 | 06:33 | Not applicable |
| Package_for_kb975512_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not applicable | 1,429 | 19-Sep-2009 | 06:33 | Not applicable |
| Package_for_kb975512_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not applicable | 1,533 | 19-Sep-2009 | 06:33 | Not applicable |
| Package_for_kb975512_server~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not applicable | 1,717 | 19-Sep-2009 | 06:33 | Not applicable |
Additional file information for Windows Server 2008 R2
Additional files for all supported x64-based versions of Windows Server 2008 R2
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Amd64_8346748c952e93bcd81761c34c307c16_31bf3856ad364e35_6.1.7600.20663_none_8770152113acf677.manifest | Not applicable | 704 | 09-Mar-2010 | 17:58 | Not applicable |
| Amd64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.1.7600.20663_none_36899add2933ce04.manifest | Not applicable | 3,026 | 09-Mar-2010 | 15:44 | Not applicable |
| Package_1_for_kb975512~31bf3856ad364e35~amd64~~6.1.1.0.mum | Not applicable | 2,055 | 09-Mar-2010 | 17:58 | Not applicable |
| Package_for_kb975512_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum | Not applicable | 1,688 | 09-Mar-2010 | 17:58 | Not applicable |
| Update.mum | Not applicable | 1,689 | 09-Mar-2010 | 17:58 | Not applicable |
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Ia64_379543fbd373aaf6ab0f5bd53fe3ecce_31bf3856ad364e35_6.1.7600.20663_none_b43847e1d6ece5d6.manifest | Not applicable | 702 | 09-Mar-2010 | 17:58 | Not applicable |
| Ia64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.1.7600.20663_none_da6ca34f70d465ca.manifest | Not applicable | 3,024 | 09-Mar-2010 | 15:31 | Not applicable |
| Package_1_for_kb975512~31bf3856ad364e35~ia64~~6.1.1.0.mum | Not applicable | 2,049 | 09-Mar-2010 | 17:58 | Not applicable |
| Package_for_kb975512_rtm~31bf3856ad364e35~ia64~~6.1.1.0.mum | Not applicable | 1,683 | 09-Mar-2010 | 17:58 | Not applicable |
| Update.mum | Not applicable | 1,684 | 09-Mar-2010 | 17:58 | Not applicable |