The Chkdsk.exe program does not start correctly on a Windows 7-based computer

Article translations Article translations
Article ID: 975778 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

On a computer that is running Windows 7, you use the Chkdsk.exe program to schedule a disk check during the next system startup. However, the disk check does not start correctly. Specifically, you may experience one of the following issues the next time that you start the computer:
  • A countdown timer is displayed and you are prompted to press any key if you want to skip the disk check. However, after you press a key, the countdown timer continues. Eventually, the system may stop responding at the count of 1, or start without performing the disk check.
  • The countdown timer is not displayed and the disk check starts immediately.
  • The countdown timer is displayed. However, the disk check starts before the countdown timer reaches zero.
This problem is more likely to occur on computers that have infrared devices equipped.

Note Many portable computers may have built-in infrared devices.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The Global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows 7, x86-based editions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Autochk.exe6.1.7600.20538668,16001-Oct-200907:17x86
Windows 7, x64-based editions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Autochk.exe6.1.7600.20538777,21601-Oct-200907:42x64
Autochk.exe6.1.7600.20538668,16001-Oct-200907:17x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 975778 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbautohotfix kbsurveynew kbbug kbfix kbqfe KB975778

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com