A computer that is connected to an IEEE 802.1x-authenticated network via another 802.1x enabled device does not connect to the correct network

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Article ID: 976373 - View products that this article applies to.
Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows.
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SYMPTOMS

Consider the following scenario:
  • You connect a computer to an IEEE 802.1X authenticated network through an 802.1x enabled device, such as a Voice over IP (VOIP) telephone. 
  • You put the computer into hibernation (system power state S4) or into sleep (system power state S3).
  • You resume the computer.
In this scenario, the computer does not reconnect to the same authenticated Virtual Local Area Network (VLAN). Instead, the computer connects to an isolated network.

Note This issue does not occur if you directly connect the computer to an 802.1X-enabled switch.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
Note This issue also occurs in Windows XP. However, a hotfix will not be made available because the issue was found outside of the Windows XP mainstream support life cycle.
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The Global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both of these operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 1.22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2.22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ndisuio.sys6.0.6001.2256316,89612-Nov-200915:50x86
Ndisuio.sys6.0.6002.2226716,89612-Nov-200915:37x86
Ndis.sys6.0.6001.22563526,42412-Nov-200918:29x86
Ndismigplugin.dll6.0.6001.22563129,02412-Nov-200917:51x86
Ndistrace.mof4,54801-Apr-200919:00Not applicable
Ndis.sys6.0.6002.22267526,40812-Nov-200918:18x86
Ndismigplugin.dll6.0.6002.22267129,02412-Nov-200917:38x86
Ndistrace.mof4,54803-Apr-200921:01Not applicable
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ndisuio.sys6.0.6001.2256322,01612-Nov-200916:16x64
Ndisuio.sys6.0.6002.2226722,01612-Nov-200915:55x64
Ndis.sys6.0.6001.22563733,25612-Nov-200919:05x64
Ndismigplugin.dll6.0.6001.22563137,21612-Nov-200918:23x64
Ndistrace.mof4,54801-Apr-200916:10Not applicable
Ndis.sys6.0.6002.22267737,33612-Nov-200918:24x64
Ndismigplugin.dll6.0.6002.22267137,21612-Nov-200917:43x64
Ndistrace.mof4,54803-Apr-200920:48Not applicable
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ndisuio.sys6.0.6001.2256351,71212-Nov-200916:10IA-64
Ndis.sys6.0.6001.225631,644,61612-Nov-200918:51IA-64
Ndismigplugin.dll6.0.6001.22563314,36812-Nov-200918:09IA-64
Ndistrace.mof4,54801-Apr-200916:10Not applicable
Ndis.sys6.0.6002.222671,645,12815-Nov-200919:49IA-64
Ndismigplugin.dll6.0.6002.22267314,36815-Nov-200919:12IA-64
Ndistrace.mof4,54803-Apr-200920:48Not applicable
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ndisuio.sys6.1.7600.2108346,08002-Nov-201119:37x86
Ndisuio.sys6.1.7601.2185346,08002-Nov-201120:51x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ndisuio.sys6.1.7600.2108356,83202-Nov-201120:09x64
Ndisuio.sys6.1.7601.2185356,83202-Nov-201122:08x64

WORKAROUND

To work around this issue, follow these steps:
  • Restart the computer.
  • Reset the network adapter. To do this, start an elevated command prompt, type netsh lan reconnect, and then press Enter.
  • Unplug and then reconnect the network cable.
  • Use a third-party network driver, such as Cisco DNE. If a third-party driver is installed, this driver changes the network behavior and enables automatic authentication.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size2,498
Date (UTC)03-Nov-2011
Time (UTC)16:58
PlatformNot Applicable
File nameX86_8ecc0987e56452955a6db808386096ef_31bf3856ad364e35_6.1.7600.21083_none_8b03736e56c91786.manifest
File versionNot Applicable
File size695
Date (UTC)03-Nov-2011
Time (UTC)16:58
PlatformNot Applicable
File nameX86_bb36b4c7571e4a5fc1ade1cf386e23b1_31bf3856ad364e35_6.1.7601.21853_none_88a31246d3089d70.manifest
File versionNot Applicable
File size695
Date (UTC)03-Nov-2011
Time (UTC)16:58
PlatformNot Applicable
File nameX86_microsoft-windows-ndisuio_31bf3856ad364e35_6.1.7600.21083_none_6c4edbbe61514573.manifest
File versionNot Applicable
File size6,731
Date (UTC)02-Nov-2011
Time (UTC)21:38
PlatformNot Applicable
File nameX86_microsoft-windows-ndisuio_31bf3856ad364e35_6.1.7601.21853_none_6e55d24c5e5f2771.manifest
File versionNot Applicable
File size6,731
Date (UTC)02-Nov-2011
Time (UTC)23:16
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_40d282093b8e01f98d18e37359dc586a_31bf3856ad364e35_6.1.7600.21083_none_cd80eba66e718ba6.manifest
File versionNot Applicable
File size699
Date (UTC)03-Nov-2011
Time (UTC)16:58
PlatformNot Applicable
File nameAmd64_a6a03f9044a86305890536970921bfdd_31bf3856ad364e35_6.1.7601.21853_none_10be07632487bc51.manifest
File versionNot Applicable
File size699
Date (UTC)03-Nov-2011
Time (UTC)16:58
PlatformNot Applicable
File nameAmd64_microsoft-windows-ndisuio_31bf3856ad364e35_6.1.7600.21083_none_c86d774219aeb6a9.manifest
File versionNot Applicable
File size6,735
Date (UTC)02-Nov-2011
Time (UTC)22:27
PlatformNot Applicable
File nameAmd64_microsoft-windows-ndisuio_31bf3856ad364e35_6.1.7601.21853_none_ca746dd016bc98a7.manifest
File versionNot Applicable
File size6,735
Date (UTC)03-Nov-2011
Time (UTC)01:07
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,516
Date (UTC)03-Nov-2011
Time (UTC)16:58
PlatformNot Applicable

Properties

Article ID: 976373 - Last Review: February 20, 2012 - Revision: 5.0
APPLIES TO
  • Windows Vista Service Pack 1
  • Windows Vista Service Pack 2
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Web Server 2008
  • Windows Server 2008 Service Pack 2
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1
  • Windows 7 Service Pack 1
Keywords: 
kbexpertiseinter kbfix kbqfe kbhotfixserver kbautohotfix kbsurveynew kbprb KB976373

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