Error 1789 when you use the LookupAccountName function on a computer that is running Windows 7 or Windows Server 2008 R2

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Article ID: 976494 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Windows 7 or Windows Server 2008 R2.
  • You add the computer to a Windows 2000 domain.
  • You run a program that calls the LookupAccountName function to retrieve a security identifier (SID) for an account.
In this scenario, the LookupAccountName function does not retrieve the SID and you receive the following error message:
Error 1789
ERROR_TRUSTED_RELATIONSHIP_FAILURE The trust relationship between this workstation and the primary domain failed.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time and with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both of these operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cng.sys6.1.7600.16385369,56814-Jul-200901:17x86
Ksecdd.sys6.1.7600.1638567,66414-Jul-200901:20x86
Ksecpkg.sys6.1.7600.20571133,70410-Nov-200907:03x86
Lsasrv.dll6.1.7600.205711,037,31210-Nov-200906:57x86
Lsasrv.mofNot Applicable13,78010-Jun-200921:33Not Applicable
Lsass.exe6.1.7600.1638522,52814-Jul-200901:14x86
Secur32.dll6.1.7600.1638522,01614-Jul-200901:16x86
Sspicli.dll6.1.7600.1638599,84014-Jul-200901:16x86
Sspisrv.dll6.1.7600.1638515,36014-Jul-200901:16x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cng.sys6.1.7600.16385460,50414-Jul-200901:43x64
Ksecdd.sys6.1.7600.1638595,31214-Jul-200901:48x64
Ksecpkg.sys6.1.7600.20571153,16010-Nov-200908:00x64
Lsasrv.dll6.1.7600.205711,446,91210-Nov-200907:52x64
Lsasrv.mofNot Applicable13,78010-Jun-200920:52Not Applicable
Lsass.exe6.1.7600.1638531,23214-Jul-200901:39x64
Secur32.dll6.1.7600.1638528,16014-Jul-200901:41x64
Sspicli.dll6.1.7600.16385136,19214-Jul-200901:41x64
Sspisrv.dll6.1.7600.1638528,67214-Jul-200901:41x64
Lsasrv.mofNot Applicable13,78022-Jul-200923:19Not Applicable
Secur32.dll6.1.7600.2057122,01610-Nov-200906:57x86
Sspicli.dll6.1.7600.2057196,76810-Nov-200906:55x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cng.sys6.1.7600.16385787,73614-Jul-200901:52IA-64
Ksecdd.sys6.1.7600.16385179,26414-Jul-200901:58IA-64
Ksecpkg.sys6.1.7600.20571307,28810-Nov-200906:24IA-64
Lsasrv.dll6.1.7600.205712,654,72010-Nov-200906:14IA-64
Lsasrv.mofNot Applicable13,78010-Jun-200920:57Not Applicable
Lsass.exe6.1.7600.1638556,32014-Jul-200901:44IA-64
Secur32.dll6.1.7600.1638548,64014-Jul-200901:48IA-64
Sspicli.dll6.1.7600.16385275,45614-Jul-200901:49IA-64
Sspisrv.dll6.1.7600.1638545,05614-Jul-200901:49IA-64
Lsasrv.mofNot Applicable13,78022-Jul-200923:19Not Applicable
Secur32.dll6.1.7600.2057122,01610-Nov-200906:57x86
Sspicli.dll6.1.7600.2057196,76810-Nov-200906:55x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the LookupAccountName function, visit the following Microsoft Developer Network (MSDN) web site:
http://msdn.microsoft.com/en-us/library/aa379159%28VS.85%29.aspx

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File namePackage_for_kb976494_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size1,947
Date (UTC)10-Nov-2009
Time (UTC)10:45
File nameX86_microsoft-windows-lsa_31bf3856ad364e35_6.1.7600.20571_none_a6b14e5ad737e94b.manifest
File versionNot Applicable
File size103,660
Date (UTC)10-Nov-2009
Time (UTC)10:47
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7600.20571_none_02cfe9de8f955a81.manifest
File versionNot Applicable
File size103,664
Date (UTC)10-Nov-2009
Time (UTC)10:50
File namePackage_for_kb976494_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size2,181
Date (UTC)10-Nov-2009
Time (UTC)10:45
File nameWow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7600.20571_none_0d249430c3f61c7c.manifest
File versionNot Applicable
File size86,382
Date (UTC)10-Nov-2009
Time (UTC)07:12
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7600.20571_none_a6b2f250d735f247.manifest
File versionNot Applicable
File size103,662
Date (UTC)10-Nov-2009
Time (UTC)10:45
File namePackage_for_kb976494_rtm~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot Applicable
File size1,683
Date (UTC)10-Nov-2009
Time (UTC)10:45
File nameWow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7600.20571_none_0d249430c3f61c7c.manifest
File versionNot Applicable
File size86,382
Date (UTC)10-Nov-2009
Time (UTC)07:12

Properties

Article ID: 976494 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
Keywords: 
kbexpertiseadvanced kbfix kbautohotfix kbsurveynew kbqfe KB976494

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