The Welcome screen may be displayed for 30 seconds during the logon process after you set a solid color as the desktop background in Windows 7 or in Windows Server 2008 R2

Consider the following scenario:

• You have a computer that is running windows 7 or Windows Server 2008 R2.
• You set a solid color as the desktop background.
• The Desktop Window Manager Session Manager service is running.
• You log on to the computer locally.

In this scenario, the Welcome screen is displayed for 30 seconds during the logon process.

Notes

• This issue does not occur when one or more of the following conditions are true:
  • You log on to the computer by using Remote Desktop Connection.
  • The Desktop Window Manager Session Manager service is stopped or is disabled.
  • You set an image file as the desktop background.
• For more information about how to set a solid color as the desktop background in Windows 7 or in Windows Server 2008 R2, see the "More Information" section.
• For more information about how to stop or disable the Desktop Window Manager Session Manager service, see the "More Information" section.

Microsoft knowledge base article 2409711 describes a similar issue in which a 30-second delay occurs when you log on to a computer after you configure the "Hide all icons on Desktop" Group Policy and the "Normal Wallpaper" Group Policy in Windows 7 or in Windows Server 2008 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Update information

How to obtain this update

A supported update is available from Microsoft.

If the update is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the update.

Notes

• If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific update. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
  http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
• The "Hotfix download available" form displays the languages for which the update is available. If you do not see your language, it is because a update is not available for that language.

Prerequisites

To apply this update, your computer must be running Windows 7 or Windows Server 2008 R2.

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

Important Windows 7 and Windows Server 2008 R2 updates are included in the same packages.

• The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
  Collapse this tableExpand this table

  Version	Product	Milestone	Service branch
  6.1.760 0.16xxx	Windows 7 and Windows Server 2008 R2	RTM	GDR
  6.1.760 0.20xxx	Windows 7 and Windows Server 2008 R2	RTM	LDR

• GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
• The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

For all supported IA-64-based versions of Windows Server 2008 R2

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: To work around the issue, use either of the following methods:

Method 1

Set an image file that has solid color as the desktop background.

Method 2

Configure the value of the DelayedDesktopSwitchTimeout registry entry. This value determines the time-out interval of a session before Windows 7 or Windows Server 2008 R2 switches between sessions.

To configure the value of the DelayedDesktopSwitchTimeout registry entry, follow these steps:

1. Click Start
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   , type regedit in the Search programs and files box, and then press ENTER.
2. Locate the following registry subkey:
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
3. Double-click the DelayedDesktopSwitchTimeout registry entry.
4. In the Value data box, type 5, and then click OK.
5. On the File menu, click Exit.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

How to set a solid color as the desktop background in Windows 7 or in Windows Server 2008 R2

To set a solid color as the desktop background in Windows 7 or in Windows Server 2008 R2, follow these steps:

1. Right-click the blank area of the desktop, and then select Personalize from the menu.
2. Click Desktop Background at the bottom of the open window.
3. In the Picture Location list, select the Solid Colors item.
4. Select a solid color, and then click the Save Changes button.

How to stop or disable the Desktop Window Manager Session Manager service

To stop or disable the Desktop Window Manager Session Manager service, follow these steps:

1. Click Start
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   , in the Search programs and files box, type Services, and then press ENTER.
2. Double-click Desktop Window Manager Session Manager.
3. To disable the service, in the Startup type list, select Disabled, and then click Apply.
4. To stop the service, click the Stop button, and then click Apply.

For more information, click the following article number to view the article in the Microsoft Knowledge Base: For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

Additional files for all supported IA-64-based versions of Windows Server 2008 R2