A computer that is running Windows Vista or Windows Server 2008 stops responding at a black screen early in the startup process

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Article ID: 977675 - View products that this article applies to.
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SYMPTOMS

When you start a computer that is running Windows Vista or Windows Server 2008, it stops responding at a black screen early in the startup process.

CAUSE

The issue occurs because of a deadlock between a thread in Windows NT File System driver (Ntfs.sys) and a thread in the Autochk.exe program.

RESOLUTION

Important This issue may occur sometimes or every time that you start the computer. If you can load Windows successfully, apply this hotfix. If the issue occurs every time when you start the computer, contact Microsoft Customer Service and Support.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running one of the following Windows operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both of these operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.0.6001.225771,079,89608-Dec-200920:36x86
Ntfs.sys6.0.6002.222831,081,91208-Dec-200920:14x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.0.6001.225771,529,92808-Dec-200921:13x64
Ntfs.sys6.0.6002.222831,508,93608-Dec-200920:05x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.0.6001.225773,278,93608-Dec-200920:50IA-64
Ntfs.sys6.0.6002.222833,281,46408-Dec-200920:09IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb977675~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,77209-Dec-200907:48Not Applicable
Package_2_for_kb977675~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,93909-Dec-200907:48Not Applicable
Package_3_for_kb977675~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,77709-Dec-200907:48Not Applicable
Package_4_for_kb977675~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,77709-Dec-200907:48Not Applicable
Package_5_for_kb977675~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable2,42709-Dec-200907:48Not Applicable
Package_6_for_kb977675~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable2,26609-Dec-200907:48Not Applicable
Package_7_for_kb977675~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable2,26609-Dec-200907:48Not Applicable
Package_for_kb977675_client_1~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,36709-Dec-200907:48Not Applicable
Package_for_kb977675_client_2~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,69409-Dec-200907:48Not Applicable
Package_for_kb977675_client~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,71309-Dec-200907:48Not Applicable
Package_for_kb977675_sc_0~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,42109-Dec-200907:48Not Applicable
Package_for_kb977675_sc_1~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,69009-Dec-200907:48Not Applicable
Package_for_kb977675_sc~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,70109-Dec-200907:48Not Applicable
Package_for_kb977675_server_0~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,42509-Dec-200907:48Not Applicable
Package_for_kb977675_server_1~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,69409-Dec-200907:48Not Applicable
Package_for_kb977675_server~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,71309-Dec-200907:48Not Applicable
Package_for_kb977675_winpesrv_0~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,42209-Dec-200907:48Not Applicable
Package_for_kb977675_winpesrv~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,43009-Dec-200907:48Not Applicable
X86_12faaf4f43fc0bb4453653e5c874f9b6_31bf3856ad364e35_6.0.6002.22283_none_3227b5bf9f8eaa5c.manifestNot Applicable69209-Dec-200907:48Not Applicable
X86_86e18ccb30c6e00178f73922ba5808a3_31bf3856ad364e35_6.0.6001.22577_none_7cc779cda62bce59.manifestNot Applicable69209-Dec-200907:48Not Applicable
X86_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6001.22577_none_a6b620b2363ba2f1.manifestNot Applicable16,26508-Dec-200921:56Not Applicable
X86_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22283_none_a88dc186336daeaa.manifestNot Applicable16,26508-Dec-200921:36Not Applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_4fb78ca7b54c7799b2cedefea31b00be_31bf3856ad364e35_6.0.6001.22577_none_2762373da1496db5.manifestNot Applicable69609-Dec-200907:48Not Applicable
Amd64_51b90e01ffe01afd23d05ee900f30562_31bf3856ad364e35_6.0.6002.22283_none_9ed65beb2c77eca1.manifestNot Applicable69609-Dec-200907:48Not Applicable
Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6001.22577_none_02d4bc35ee991427.manifestNot Applicable16,52509-Dec-200900:24Not Applicable
Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22283_none_04ac5d09ebcb1fe0.manifestNot Applicable16,52508-Dec-200921:18Not Applicable
Package_1_for_kb977675~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,78209-Dec-200907:48Not Applicable
Package_2_for_kb977675~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,95109-Dec-200907:48Not Applicable
Package_3_for_kb977675~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,78709-Dec-200907:48Not Applicable
Package_4_for_kb977675~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,78709-Dec-200907:48Not Applicable
Package_5_for_kb977675~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable2,44509-Dec-200907:48Not Applicable
Package_6_for_kb977675~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable2,28209-Dec-200907:48Not Applicable
Package_7_for_kb977675~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable2,28209-Dec-200907:48Not Applicable
Package_for_kb977675_client_1~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,37509-Dec-200907:48Not Applicable
Package_for_kb977675_client_2~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,70609-Dec-200907:48Not Applicable
Package_for_kb977675_client~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,72309-Dec-200907:48Not Applicable
Package_for_kb977675_sc_0~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,42909-Dec-200907:48Not Applicable
Package_for_kb977675_sc_1~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,70209-Dec-200907:48Not Applicable
Package_for_kb977675_sc~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,71109-Dec-200907:48Not Applicable
Package_for_kb977675_server_0~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,43309-Dec-200907:48Not Applicable
Package_for_kb977675_server_1~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,70609-Dec-200907:48Not Applicable
Package_for_kb977675_server~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,72309-Dec-200907:48Not Applicable
Package_for_kb977675_winpesrv_0~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,43009-Dec-200907:48Not Applicable
Package_for_kb977675_winpesrv~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,43809-Dec-200907:48Not Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_646a0ea0934a246de277f3585dd864f4_31bf3856ad364e35_6.0.6001.22577_none_800e50a9d447cc15.manifestNot Applicable69409-Dec-200907:48Not Applicable
Ia64_8d6db328bc6098b9db1d0f41760c6d05_31bf3856ad364e35_6.0.6002.22283_none_121157602f11a071.manifestNot Applicable69409-Dec-200907:48Not Applicable
Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6001.22577_none_a6b7c4a83639abed.manifestNot Applicable16,51708-Dec-200921:39Not Applicable
Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22283_none_a88f657c336bb7a6.manifestNot Applicable16,51708-Dec-200921:25Not Applicable
Package_1_for_kb977675~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,77709-Dec-200907:48Not Applicable
Package_2_for_kb977675~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,78209-Dec-200907:48Not Applicable
Package_3_for_kb977675~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,78209-Dec-200907:48Not Applicable
Package_4_for_kb977675~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable2,10709-Dec-200907:48Not Applicable
Package_5_for_kb977675~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable2,10709-Dec-200907:48Not Applicable
Package_for_kb977675_sc_0~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,42509-Dec-200907:48Not Applicable
Package_for_kb977675_sc_1~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,53009-Dec-200907:48Not Applicable
Package_for_kb977675_sc~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,70609-Dec-200907:48Not Applicable
Package_for_kb977675_server_0~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,42909-Dec-200907:48Not Applicable
Package_for_kb977675_server_1~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,53309-Dec-200907:48Not Applicable
Package_for_kb977675_server~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,71809-Dec-200907:48Not Applicable
Package_for_kb977675_winpesrv_0~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,42609-Dec-200907:48Not Applicable
Package_for_kb977675_winpesrv~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,43409-Dec-200907:48Not Applicable

Properties

Article ID: 977675 - Last Review: October 7, 2011 - Revision: 3.0
APPLIES TO
  • Windows Vista Starter
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Web Server 2008
  • Windows HPC Server 2008
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbexpertiseadvanced kbfix kbautohotfix kbsurveynew kbqfe KB977675

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