You cannot print a Web page by using an IPP printer in Windows 7 or in Windows Server 2008 R2

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Article ID: 981620 - View products that this article applies to.
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SYMPTOMS

You view a Web page in Windows Internet Explorer on a computer that is running Windows 7 or Windows Server 2008 R2. When you try to print the Web page by using an Internet Printer Protocol (IPP) printer, the print job fails. When this issue occurs, the print job does not appear in the print queue. Additionally, you receive the following event in the Microsoft-Windows-PrintService/Admin event log:

Log Name: Microsoft-Windows-PrintService/Admin
Source: PrintService
Event ID: 372
Level: Error
Keywords: Classic Spooler Event, Document Print Job
Description: The document document name, owned by user name, failed to print on printer printer name. Try to print the document again, or restart the print spooler.
Data type: date type.
Size of the spool file in bytes: size.
Number of bytes printed: 0.
Total number of pages in the document: page count.
Number of pages printed: 0.
Client computer: computer name.
Win32 error code returned by the print processor: The handle is invalid.

This issue occurs when all the following conditions are true:
  • The protected mode of Internet Explorer is enabled for the Web site that you try to print.
  • The printer driver that you use does not support Enhanced Metafile (EMF) printing.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Localspl.dll6.1.7600.20674768,00020-Mar-201007:41x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Localspl.dll6.1.7600.20674954,36820-Mar-201007:57x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Localspl.dll6.1.7600.206742,051,07220-Mar-201006:37IA-64

WORKAROUND

Workaround for Windows 7 and for Windows Server 2008 R2

To work around this issue, update the printer driver to support EMF on the printer server.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about this issue in Windows Vista or Windows Server 2008, click the following article number to view the article in the Microsoft Knowledge Base:
971069 You cannot print to an IPP printer in Internet Explorer with protected mode enabled on a computer that is running Windows Vista or Windows Server 2008

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size1,459
Date (UTC)20-Mar-2010
Time (UTC)11:31
PlatformNot Applicable
File nameX86_51a73824d6e5e08406db5208e81a9479_31bf3856ad364e35_6.1.7600.20674_none_089cc2eab1174a91.manifest
File versionNot Applicable
File size718
Date (UTC)20-Mar-2010
Time (UTC)11:31
PlatformNot Applicable
File nameX86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7600.20674_none_308524580d18131c.manifest
File versionNot Applicable
File size4,844
Date (UTC)22-Mar-2010
Time (UTC)00:08
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_51a73824d6e5e08406db5208e81a9479_31bf3856ad364e35_6.1.7600.20674_none_64bb5e6e6974bbc7.manifest
File versionNot Applicable
File size720
Date (UTC)20-Mar-2010
Time (UTC)11:31
PlatformNot Applicable
File nameAmd64_f6b134fa9de07474e134b3b91b9bb33f_31bf3856ad364e35_6.1.7600.20674_none_60c76f0b95918798.manifest
File versionNot Applicable
File size722
Date (UTC)20-Mar-2010
Time (UTC)11:31
PlatformNot Applicable
File nameAmd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7600.20674_none_8ca3bfdbc5758452.manifest
File versionNot Applicable
File size4,845
Date (UTC)22-Mar-2010
Time (UTC)00:10
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,891
Date (UTC)20-Mar-2010
Time (UTC)11:31
PlatformNot Applicable
File nameX86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7600.20674_none_308524580d18131c.manifest
File versionNot Applicable
File size4,844
Date (UTC)22-Mar-2010
Time (UTC)00:10
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_a2cc73c50e4082d0f397a954a45befd1_31bf3856ad364e35_6.1.7600.20674_none_cef971e88a59cfb4.manifest
File versionNot Applicable
File size720
Date (UTC)20-Mar-2010
Time (UTC)11:31
PlatformNot Applicable
File nameIa64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7600.20674_none_3086c84e0d161c18.manifest
File versionNot Applicable
File size4,844
Date (UTC)22-Mar-2010
Time (UTC)00:05
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,463
Date (UTC)20-Mar-2010
Time (UTC)11:31
PlatformNot Applicable

Properties

Article ID: 981620 - Last Review: October 11, 2011 - Revision: 3.0
APPLIES TO
  • Windows 7 Home Premium
  • Windows 7 Home Basic
  • Windows 7 Ultimate
  • Windows 7 Professional
  • Windows 7 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
Keywords: 
kbfix kbautohotfix kbhotfixserver kbsurveynew kbqfe kbexpertiseadvanced KB981620

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