"Stop error code 0x0000007E (SYSTEM_THREAD_EXCEPTION_NOT_HANDLED) in Windows Server 2008 or in Windows Vista

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Article ID: 981751 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Windows Server 2008 or Windows Vista, you receive the following Stop error message. Additionally, the computer restarts unexpectedly.
0x0000007E (parameter1, parameter2, parameter3, parameter4)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Note
  • The parameters in this error message vary, depending on the configuration of the computer.
  • Not all "0x0000007E" Stop errors are caused by this problem.
  • This problem occurs when the Storport.sys driver is called to pause or to resume an adapter on a computer that is running Windows Server 2008 or Windows Vista. 
 

CAUSE

This issue occurs because the Storport.sys system driver passes some incorrect parameters to the StorPortResume function or to the StorPortPause function. Therefore, the system experiences the Stop error, and then the computer restarts unexpectedly.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Storport.sys6.0.6001.22657123,78418-Mar-201018:25x86
Storport.sys6.0.6002.22367123,77618-Mar-201019:38x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Storport.sys6.0.6001.22657159,63218-Mar-201018:59x64
Storport.sys6.0.6002.22367166,28018-Mar-201019:34x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Storport.sys6.0.6001.22657372,11218-Mar-201018:28IA-64
Storport.sys6.0.6002.22367372,09618-Mar-201019:20IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
945119 Stop error that is related to the Storport.sys driver on a Windows Server 2003-based computer: "0x000000D1 (parameter1, parameter2, parameter3, parameter4) DRIVER_IRQL_NOT_LESS_OR_EQUAL"
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size3,565
Date (UTC)19-Mar-2010
Time (UTC)09:59
File nameX86_2fa64e601593efd72ba638ed4078673e_31bf3856ad364e35_6.0.6002.22367_none_5958034a03c29bf8.manifest
File versionNot Applicable
File size696
Date (UTC)19-Mar-2010
Time (UTC)09:59
File nameX86_d34fc7ca4fe7f1d0a21f656a90ba5cb5_31bf3856ad364e35_6.0.6001.22657_none_59abf01e13c53059.manifest
File versionNot Applicable
File size696
Date (UTC)19-Mar-2010
Time (UTC)09:59
File nameX86_microsoft-windows-storport_31bf3856ad364e35_6.0.6001.22657_none_27d6e75c496eb476.manifest
File versionNot Applicable
File size5,145
Date (UTC)18-Mar-2010
Time (UTC)19:35
File nameX86_microsoft-windows-storport_31bf3856ad364e35_6.0.6002.22367_none_29b28958469d258b.manifest
File versionNot Applicable
File size5,145
Date (UTC)19-Mar-2010
Time (UTC)04:57
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_ca5d1c76b7aa2164f4eb322bc3905dde_31bf3856ad364e35_6.0.6002.22367_none_b2df30b5abe91f42.manifest
File versionNot Applicable
File size700
Date (UTC)19-Mar-2010
Time (UTC)09:59
File nameAmd64_dfe23f0af41e66e717a42fe0fce1d732_31bf3856ad364e35_6.0.6001.22657_none_0b58499a6ac2c820.manifest
File versionNot Applicable
File size700
Date (UTC)19-Mar-2010
Time (UTC)09:59
File nameAmd64_microsoft-windows-storport_31bf3856ad364e35_6.0.6001.22657_none_83f582e001cc25ac.manifest
File versionNot Applicable
File size5,397
Date (UTC)18-Mar-2010
Time (UTC)20:04
File nameAmd64_microsoft-windows-storport_31bf3856ad364e35_6.0.6002.22367_none_85d124dbfefa96c1.manifest
File versionNot Applicable
File size5,397
Date (UTC)19-Mar-2010
Time (UTC)07:37
File nameUpdate.mum
File versionNot Applicable
File size3,593
Date (UTC)19-Mar-2010
Time (UTC)09:59
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_a940a816fdc694fa91377bac6781d6a4_31bf3856ad364e35_6.0.6001.22657_none_b1bc1527909ca793.manifest
File versionNot Applicable
File size698
Date (UTC)19-Mar-2010
Time (UTC)09:59
File nameIa64_ae4e7bfa26409592bf8e8a12c8ea2cfd_31bf3856ad364e35_6.0.6002.22367_none_3b650ccb88ede774.manifest
File versionNot Applicable
File size698
Date (UTC)19-Mar-2010
Time (UTC)09:59
File nameIa64_microsoft-windows-storport_31bf3856ad364e35_6.0.6001.22657_none_27d88b52496cbd72.manifest
File versionNot Applicable
File size5,395
Date (UTC)18-Mar-2010
Time (UTC)19:17
File nameIa64_microsoft-windows-storport_31bf3856ad364e35_6.0.6002.22367_none_29b42d4e469b2e87.manifest
File versionNot Applicable
File size5,395
Date (UTC)18-Mar-2010
Time (UTC)20:10
File nameUpdate.mum
File versionNot Applicable
File size2,748
Date (UTC)19-Mar-2010
Time (UTC)09:59

Properties

Article ID: 981751 - Last Review: January 9, 2012 - Revision: 3.0
APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Web Server 2008
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business 64-bit Edition
Keywords: 
kbqfe kbhotfixserver kbsurveynew kbautohotfix kbexpertiseinter kbbug kbfix KB981751

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