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A Bluetooth device stops working, and you receive error code 43 together with event 17 after you resume a computer that is running Windows 7 from sleepArticle ID: 982046 - View products that this article applies to. On This PageSYMPTOMSYou put a computer that is running Windows 7 to sleep. After you resume the computer, a Bluetooth device stops working. If you open Device Manager to check the device status, you receive the following error message in the Device status box:
Windows has stopped this device because it has reported problems. (Code 43)
Log Name: System Source: BTUSB Event ID: 17 Details: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded. RESOLUTIONHotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
(http://support.microsoft.com/contactus/?ws=support)
PrerequisitesThere are no prerequisites.Registry informationTo use the hotfix in this package, you do not have to make any changes to the registry.Restart requirementYou may have to restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace a previously released hotfix.File informationThe global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.Windows 7 file information notes
For all supported x86-based versions of Windows 7Collapse this table
For all supported x64-based versions of Windows 7Collapse this table
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
Additional file informationAdditional file information for Windows 7Additional files for all supported x86-based versions of Windows 7Collapse this table
Additional files for all supported x64-based versions of Windows 7Collapse this table
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