The Svchost.exe process that has the WMI service crashes in Windows Server 2008 R2 or in Windows 7

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Article ID: 982293 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Windows Server 2008 R2 or Windows 7, the Svchost.exe process that hosts Windows Management Instrumentation (WMI) service may crash. Additionally, an event entry that includes the following message is added to the Application log:

Faulting application name: svchost.exe, version: version, time stamp: time stamp
Faulting module name: ntdll.dll, version: version, time stamp: time stamp
Exception code: 0xc000071f
Fault offse: 0x55ac0
Faulting process id: svchost.exe
Faulting application start time: start time
Faulting application path: C:\Windows\system32\svchost.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: report id


Also, the following other services that run in the same Svchost.exe process also fail:
  • Certificate Propagation service
  • Group Policy Client service
  • IKE and AuthIP IPsec Keying Modules service
  • IP Helper service
  • Server service
  • User Profile Service
  • Task Scheduler service
  • System Event Notification Service
  • Remote Desktop Configuration service
  • Windows Update service
  • Background Intelligent Transfer Service (BITS)

CAUSE

This issue occurs because the WMI service does not clear the preferred language information correctly after the WMI service provides localized information to some WMI clients. This behavior causes the WMI service to crash.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows 7.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wmidcprv.dll6.1.7600.20710131,07209-May-201009:19x86
Wmiprvsd.dll6.1.7600.20710517,12009-May-201009:19x86
Wmiprvse.exe6.1.7600.20710256,00009-May-201009:18x86
Wbemcomn.dll6.1.7600.20710362,49609-May-201009:19x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wmidcprv.dll6.1.7600.20710191,48809-May-201009:05x64
Wmiprvsd.dll6.1.7600.20710753,66409-May-201009:05x64
Wmiprvse.exe6.1.7600.20710370,17609-May-201009:05x64
Wbemcomn.dll6.1.7600.20710529,40809-May-201009:05x64
Wmidcprv.dll6.1.7600.20710131,07209-May-201009:19x86
Wmiprvse.exe6.1.7600.20710256,00009-May-201009:18x86
Wbemcomn.dll6.1.7600.20710362,49609-May-201009:19x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wmidcprv.dll6.1.7600.20710416,76808-May-201006:30IA-64
Wmiprvsd.dll6.1.7600.207101,637,37608-May-201006:30IA-64
Wmiprvse.exe6.1.7600.20710800,25608-May-201006:23IA-64
Wbemcomn.dll6.1.7600.207101,005,05608-May-201006:30IA-64
Wmidcprv.dll6.1.7600.20710131,07209-May-201009:19x86
Wmiprvse.exe6.1.7600.20710256,00009-May-201009:18x86
Wbemcomn.dll6.1.7600.20710362,49609-May-201009:19x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File namePackage_1_for_kb982293~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size2,452
Date (UTC)10-May-2010
Time (UTC)18:25
PlatformNot applicable
File namePackage_2_for_kb982293~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size2,513
Date (UTC)10-May-2010
Time (UTC)18:25
PlatformNot applicable
File namePackage_for_kb982293_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,891
Date (UTC)10-May-2010
Time (UTC)18:25
PlatformNot applicable
File nameX86_1a6106f9883aab67531d6ce92b0c9767_31bf3856ad364e35_6.1.7600.20710_none_429db3f5e9abb0e7.manifest
File versionNot applicable
File size709
Date (UTC)10-May-2010
Time (UTC)18:25
PlatformNot applicable
File nameX86_4ec9fb7713baa9b68fb80f61fe9aa393_31bf3856ad364e35_6.1.7600.20710_none_71dad4fccea9fc6b.manifest
File versionNot applicable
File size709
Date (UTC)10-May-2010
Time (UTC)18:25
PlatformNot applicable
File nameX86_microsoft-windows-wmi-core-providerhost_31bf3856ad364e35_6.1.7600.20710_none_1109652e05a1f42d.manifest
File versionNot applicable
File size13,009
Date (UTC)09-May-2010
Time (UTC)10:45
PlatformNot applicable
File nameX86_microsoft-windows-wmi-core-wbemcomn-dll_31bf3856ad364e35_6.1.7600.20710_none_0421d49f9d6f5701.manifest
File versionNot applicable
File size3,014
Date (UTC)09-May-2010
Time (UTC)10:40
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_235f14a16b445a7f7111b0f0d811a7d2_31bf3856ad364e35_6.1.7600.20710_none_c25128455c308eed.manifest
File versionNot applicable
File size713
Date (UTC)10-May-2010
Time (UTC)18:25
PlatformNot applicable
File nameAmd64_23f19a688c113d138319d3d13a6ea7cf_31bf3856ad364e35_6.1.7600.20710_none_bbb875710f6bdfe2.manifest
File versionNot applicable
File size713
Date (UTC)10-May-2010
Time (UTC)18:25
PlatformNot applicable
File nameAmd64_7867714dc50afba8620250c80c9277d1_31bf3856ad364e35_6.1.7600.20710_none_dd95a06a28ebd362.manifest
File versionNot applicable
File size713
Date (UTC)10-May-2010
Time (UTC)18:25
PlatformNot applicable
File nameAmd64_f9d6810ac2809cae4498d680761540ea_31bf3856ad364e35_6.1.7600.20710_none_26c5307c81b4ad1b.manifest
File versionNot applicable
File size1,068
Date (UTC)10-May-2010
Time (UTC)18:25
PlatformNot applicable
File nameAmd64_microsoft-windows-wmi-core-providerhost_31bf3856ad364e35_6.1.7600.20710_none_6d2800b1bdff6563.manifest
File versionNot applicable
File size13,011
Date (UTC)09-May-2010
Time (UTC)10:51
PlatformNot applicable
File nameAmd64_microsoft-windows-wmi-core-wbemcomn-dll_31bf3856ad364e35_6.1.7600.20710_none_6040702355ccc837.manifest
File versionNot applicable
File size3,016
Date (UTC)09-May-2010
Time (UTC)10:45
PlatformNot applicable
File namePackage_1_for_kb982293~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,466
Date (UTC)10-May-2010
Time (UTC)18:25
PlatformNot applicable
File namePackage_2_for_kb982293~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,264
Date (UTC)10-May-2010
Time (UTC)18:25
PlatformNot applicable
File namePackage_3_for_kb982293~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,978
Date (UTC)10-May-2010
Time (UTC)18:25
PlatformNot applicable
File namePackage_for_kb982293_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,823
Date (UTC)10-May-2010
Time (UTC)18:25
PlatformNot applicable
File nameWow64_microsoft-windows-wmi-core-providerhost_31bf3856ad364e35_6.1.7600.20710_none_777cab03f260275e.manifest
File versionNot applicable
File size8,530
Date (UTC)09-May-2010
Time (UTC)09:57
PlatformNot applicable
File nameWow64_microsoft-windows-wmi-core-wbemcomn-dll_31bf3856ad364e35_6.1.7600.20710_none_6a951a758a2d8a32.manifest
File versionNot applicable
File size3,016
Date (UTC)09-May-2010
Time (UTC)09:57
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_305f09cff718ccd0e8ef4bc05d17e309_31bf3856ad364e35_6.1.7600.20710_none_d8ee1e68214b18b0.manifest
File versionNot applicable
File size1,066
Date (UTC)10-May-2010
Time (UTC)18:25
PlatformNot applicable
File nameIa64_7867714dc50afba8620250c80c9277d1_31bf3856ad364e35_6.1.7600.20710_none_8178a8dc708c6b28.manifest
File versionNot applicable
File size712
Date (UTC)10-May-2010
Time (UTC)18:25
PlatformNot applicable
File nameIa64_a910418783e5070237ee34c8f5971b41_31bf3856ad364e35_6.1.7600.20710_none_79e6d94a2e3faa2b.manifest
File versionNot applicable
File size711
Date (UTC)10-May-2010
Time (UTC)18:25
PlatformNot applicable
File nameIa64_microsoft-windows-wmi-core-providerhost_31bf3856ad364e35_6.1.7600.20710_none_110b0924059ffd29.manifest
File versionNot applicable
File size13,010
Date (UTC)09-May-2010
Time (UTC)10:46
PlatformNot applicable
File nameIa64_microsoft-windows-wmi-core-wbemcomn-dll_31bf3856ad364e35_6.1.7600.20710_none_042378959d6d5ffd.manifest
File versionNot applicable
File size3,015
Date (UTC)09-May-2010
Time (UTC)10:42
PlatformNot applicable
File namePackage_1_for_kb982293~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size1,838
Date (UTC)10-May-2010
Time (UTC)18:25
PlatformNot applicable
File namePackage_2_for_kb982293~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size2,970
Date (UTC)10-May-2010
Time (UTC)18:25
PlatformNot applicable
File namePackage_for_kb982293_rtm~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size1,958
Date (UTC)10-May-2010
Time (UTC)18:25
PlatformNot applicable
File nameWow64_microsoft-windows-wmi-core-providerhost_31bf3856ad364e35_6.1.7600.20710_none_777cab03f260275e.manifest
File versionNot applicable
File size8,530
Date (UTC)09-May-2010
Time (UTC)09:57
PlatformNot applicable
File nameWow64_microsoft-windows-wmi-core-wbemcomn-dll_31bf3856ad364e35_6.1.7600.20710_none_6a951a758a2d8a32.manifest
File versionNot applicable
File size3,016
Date (UTC)09-May-2010
Time (UTC)09:57
PlatformNot applicable

Properties

Article ID: 982293 - Last Review: June 10, 2010 - Revision: 2.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
Keywords: 
kbfix kbautohotfix kbqfe kbsurveynew kbhotfixserver kbexpertiseadvanced KB982293

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