"Unspecified error" error message when you click Personalization on the shortcut menu on a computer that is running Windows 7 or Windows Server 2008 R2

Article translations Article translations
Article ID: 982405 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

You have a computer that is running Windows 7 or Windows Server 2008 R2. You enable the Hide specified Control Panel items Group Policy setting to remove the Personalization item. When you click Personalization on the shortcut menu, you receive an error message that resembles the following:
Unspecified error
For example, you right-click the desktop and then click Personalize on the shortcut menu. In this example, you receive this error message.

Note The expected result is that you receive an error message that resembles the following:
This functionality has been disabled by your administrator

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.1.7600.2069012,868,60813-Apr-201011:20x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.1.7600.2069014,166,52813-Apr-201011:12x64
Shell32.dll6.1.7600.2069012,868,60813-Apr-201011:20x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.1.7600.2069021,175,80813-Apr-201009:02IA-64
Shell32.dll6.1.7600.2069012,868,60813-Apr-201011:20x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the Group Policy settings for Control Panel, visit the following Microsoft Web site:
General information about the Group Policy settings for Control Panel
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_a531bdfd3cda3090aa48475bf0f27f3e_31bf3856ad364e35_6.1.7600.20690_none_22183cb9538f4146.manifest
File version
File size695
Date (UTC)13-Apr-2010
Time (UTC)15:33
PlatformNot applicable
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20690_none_6c79503a8c79ba86.manifest
File version
File size1,059,457
Date (UTC)13-Apr-2010
Time (UTC)11:46
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_4ab3bf2719dcaa1eba65bafb8cc84618_31bf3856ad364e35_6.1.7600.20690_none_602368f58277002e.manifest
File version
File size699
Date (UTC)13-Apr-2010
Time (UTC)15:33
PlatformNot applicable
File nameAmd64_7b361ffdb68f8aa60702d1d79abe98e1_31bf3856ad364e35_6.1.7600.20690_none_9a2c37e11d671778.manifest
File version
File size1,040
Date (UTC)13-Apr-2010
Time (UTC)15:33
PlatformNot applicable
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20690_none_c897ebbe44d72bbc.manifest
File version
File size1,058,443
Date (UTC)13-Apr-2010
Time (UTC)12:54
PlatformNot applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20690_none_d2ec96107937edb7.manifest
File version
File size1,054,916
Date (UTC)13-Apr-2010
Time (UTC)11:41
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_e3a9840209b4cae1e4a9ae1f847ddb18_31bf3856ad364e35_6.1.7600.20690_none_73e5379476eba9e3.manifest
File version
File size1,038
Date (UTC)13-Apr-2010
Time (UTC)15:33
PlatformNot applicable
File nameIa64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20690_none_6c7af4308c77c382.manifest
File version
File size1,058,441
Date (UTC)13-Apr-2010
Time (UTC)12:51
PlatformNot applicable

Properties

Article ID: 982405 - Last Review: June 10, 2010 - Revision: 2.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows HPC Server 2008 R2
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbexpertiseinter kbqfe kbHotfixServer kbfix kbsurveynew kbautohotfix KB982405

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com