A domain controller returns the "NO_SUCH_USER (0xc0000064)" status code or the "KDC_ERR_C_PRINCIPAL_UNKNOWN" error in response to authentication requests in Windows Server 2008

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Article ID: 982801 - View products that this article applies to.
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SYMPTOMS

When a domain controller that is running Windows Server 2008 is in the shutdown or restart process, the domain controller may respond to authentication requests incorrectly. The incorrect response by the domain controller might be to return the "NO_SUCH_USER (0xc0000064)" status code or the "KDC_ERR_C_PRINCIPAL_UNKNOWN" error to any one of the following computers:
  • The domain member computer that originated the authentication request
  • An application server
  • The domain controller that forward the authentication request to the authenticating domain controller by using pass-through authentication

CAUSE

This issue occurs because the Net Logon service (Netlogon.dll) manages the returned status incorrectly.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 Service Pack 2 (SP2) and have the Active Directory Domain Service (AD DS) role installed.

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 file information notes
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Kdcsvc.dll6.0.6002.22405313,34414-May-201018:14x86
Kdcsvc.mofNot applicable5,30003-Apr-200921:47Not applicable
Ksecdd.sys6.0.6002.22152439,88030-Jul-200917:42x86
Lsasrv.dll6.0.6002.224051,260,03214-May-201018:14x86
Lsasrv.mofNot applicable13,78003-Apr-200921:33Not applicable
Lsass.exe6.0.6002.224059,72814-May-201015:52x86
Secur32.dll6.0.6002.2240572,70414-May-201018:17x86
Wdigest.dll6.0.6002.22405175,10414-May-201018:18x86
Netlogon.dll6.0.6002.22405592,89614-May-201018:16x86
Nlsvc.mofNot applicable2,87303-Apr-200921:24Not applicable
Msv1_0.dll6.0.6002.22405218,62414-May-201018:15x86
For all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Kdcsvc.dll6.0.6002.22405407,04014-May-201018:21x64
Kdcsvc.mofNot applicable5,30003-Apr-200921:07Not applicable
Ksecdd.sys6.0.6002.22152515,65630-Jul-200917:42x64
Lsasrv.dll6.0.6002.224051,690,11214-May-201018:21x64
Lsasrv.mofNot applicable13,78003-Apr-200921:02Not applicable
Lsass.exe6.0.6002.2240511,26414-May-201016:10x64
Secur32.dll6.0.6002.2240594,72014-May-201018:24x64
Wdigest.dll6.0.6002.22405205,31214-May-201018:25x64
Netlogon.dll6.0.6002.22405717,31214-May-201018:22x64
Nlsvc.mofNot applicable2,87303-Apr-200920:58Not applicable
Msv1_0.dll6.0.6002.22405269,31214-May-201018:22x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size3,845
Date (UTC)18-May-2010
Time (UTC)05:11
PlatformNot applicable
File nameX86_009e1cf91cef6ce4fe4889fcc7afece2_31bf3856ad364e35_6.0.6002.22405_none_3ca83560369e735d.manifest
File versionNot applicable
File size703
Date (UTC)18-May-2010
Time (UTC)05:11
PlatformNot applicable
File nameX86_1cedcb653984066f13847ab2b0d04129_31bf3856ad364e35_6.0.6002.22405_none_fedca755150af31d.manifest
File versionNot applicable
File size720
Date (UTC)18-May-2010
Time (UTC)05:11
PlatformNot applicable
File nameX86_3352e89ec35b3c9da6cf561f3109246a_31bf3856ad364e35_6.0.6002.22405_none_3601eba5f27a7a52.manifest
File versionNot applicable
File size705
Date (UTC)18-May-2010
Time (UTC)05:11
PlatformNot applicable
File nameX86_9f2efa1b4fee1225b22e5dacc5f83a38_31bf3856ad364e35_6.0.6002.22405_none_68bad95d04fc4399.manifest
File versionNot applicable
File size1,036
Date (UTC)18-May-2010
Time (UTC)05:11
PlatformNot applicable
File nameX86_microsoft-windows-k..distribution-center_31bf3856ad364e35_6.0.6002.22405_none_8e2ce3d9aa804577.manifest
File versionNot applicable
File size42,276
Date (UTC)14-May-2010
Time (UTC)19:56
PlatformNot applicable
File nameX86_microsoft-windows-lsa_31bf3856ad364e35_6.0.6002.22405_none_a8bfa64b730a9ac1.manifest
File versionNot applicable
File size34,354
Date (UTC)14-May-2010
Time (UTC)19:55
PlatformNot applicable
File nameX86_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6002.22405_none_3d4266a092f47654.manifest
File versionNot applicable
File size9,924
Date (UTC)14-May-2010
Time (UTC)19:59
PlatformNot applicable
File nameX86_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6002.22405_none_002cd2cc4e394ae2.manifest
File versionNot applicable
File size22,701
Date (UTC)14-May-2010
Time (UTC)19:57
PlatformNot applicable
File nameX86_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6002.22405_none_7f28085c78ca25a3.manifest
File versionNot applicable
File size18,890
Date (UTC)14-May-2010
Time (UTC)19:57
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_2ad761ee8fa232916ecbb424f975d388_31bf3856ad364e35_6.0.6002.22405_none_1cb663eafce86ce1.manifest
File versionNot applicable
File size724
Date (UTC)18-May-2010
Time (UTC)05:11
PlatformNot applicable
File nameAmd64_5ff669bbd17b21c952b3cd1a15c74e84_31bf3856ad364e35_6.0.6002.22405_none_7a17d3e6b5ee5463.manifest
File versionNot applicable
File size1,726
Date (UTC)18-May-2010
Time (UTC)05:11
PlatformNot applicable
File nameAmd64_836347a71f120f5803e8657bbd205740_31bf3856ad364e35_6.0.6002.22405_none_cde15f892b23164a.manifest
File versionNot applicable
File size1,060
Date (UTC)18-May-2010
Time (UTC)05:11
PlatformNot applicable
File nameAmd64_a7d63251f74c5232ccf1861766ceaab1_31bf3856ad364e35_6.0.6002.22405_none_80a0e6d86e5c1b49.manifest
File versionNot applicable
File size1,056
Date (UTC)18-May-2010
Time (UTC)05:11
PlatformNot applicable
File nameAmd64_microsoft-windows-k..distribution-center_31bf3856ad364e35_6.0.6002.22405_none_ea4b7f5d62ddb6ad.manifest
File versionNot applicable
File size42,320
Date (UTC)14-May-2010
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_microsoft-windows-lsa_31bf3856ad364e35_6.0.6002.22405_none_04de41cf2b680bf7.manifest
File versionNot applicable
File size34,442
Date (UTC)14-May-2010
Time (UTC)20:00
PlatformNot applicable
File nameAmd64_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6002.22405_none_996102244b51e78a.manifest
File versionNot applicable
File size9,948
Date (UTC)14-May-2010
Time (UTC)20:04
PlatformNot applicable
File nameAmd64_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6002.22405_none_5c4b6e500696bc18.manifest
File versionNot applicable
File size23,180
Date (UTC)14-May-2010
Time (UTC)20:02
PlatformNot applicable
File nameAmd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6002.22405_none_db46a3e0312796d9.manifest
File versionNot applicable
File size18,926
Date (UTC)14-May-2010
Time (UTC)20:02
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size3,877
Date (UTC)18-May-2010
Time (UTC)05:11
PlatformNot applicable
File nameWow64_microsoft-windows-lsa_31bf3856ad364e35_6.0.6002.22405_none_0f32ec215fc8cdf2.manifest
File versionNot applicable
File size21,959
Date (UTC)14-May-2010
Time (UTC)19:51
PlatformNot applicable
File nameWow64_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6002.22405_none_a3b5ac767fb2a985.manifest
File versionNot applicable
File size10,140
Date (UTC)14-May-2010
Time (UTC)19:51
PlatformNot applicable
File nameWow64_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6002.22405_none_66a018a23af77e13.manifest
File versionNot applicable
File size18,332
Date (UTC)14-May-2010
Time (UTC)19:51
PlatformNot applicable
File nameWow64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6002.22405_none_e59b4e32658858d4.manifest
File versionNot applicable
File size17,843
Date (UTC)14-May-2010
Time (UTC)19:51
PlatformNot applicable

Properties

Article ID: 982801 - Last Review: June 21, 2010 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Service Pack 2
Keywords: 
kbexpertiseinter kbhotfixserver kbqfe kbfix kbautohotfix kbsurveynew kbprb KB982801

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