"Boot failed" error when you start a UEFI-enabled computer from a 64-bit version of Windows 7 or Windows Server 2008 R2 installation DVD (Package 1)

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Article ID: 982929 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You attach a storage device that has more than four partitions to a computer that has the Unified Extensible Firmware Interface (UEFI) mode enabled.
  • You insert a Windows 7 or Windows Server 2008 R2 installation DVD into a drive of the device, and then you start the computer from the DVD.
  • You press a key after you receive the following message during the startup process:
    Press any key to boot from CD/DVD
In this scenario, you receive an error message that resembles the following:
Boot failed.

CAUSE

This issue occurs because the boot manager compares two device signatures incorrectly. These device signatures are the Extensible Firmware Interface (EFI) device signature that is in the extended boot record (EBR) and the device signature that is in the master boot record (MBR).

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running a 64-bit version of Windows 7 or of Windows Server 2008 R2. Additionally, you must have applied hotfix 2223832 to the installation media.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2223832 "Boot failed" error when you start a UEFI-enabled computer from a Windows 7 or Windows Server 2008 R2 installation DVD (Package 2)

Installation instructions

You can integrate this hotfix into the installation media. This hotfix must be applied together with hotfix 2223832.

There is no particular order in which to apply these two hotfixes. These hotfixes must be applied to the Boot.wim file. The Boot.wim file loads the Microsoft Windows Preinstallation Environment (Windows PE) in order to install Windows. If you use Windows PE 3.0 to install Windows Server 2008 R2, the Boot.wim file is in the Windows PE image. If you use an installation media to install Windows Server 2008 R2, the Boot.wim file is in the installation media.

Note If the installation media is a DVD, you have to burn a new DVD that has the updated Boot.wim file.

The following steps integrate this hotfix into an image for an x64-based version of Windows 7 or of Windows Server 2008 R2.

Note You must have one of the following programs for Windows 7 or for Windows Server 2008 R2 installed to create the installation media:
  • Windows Automated Installation Kit (WAIK)
  • OEM Preinstallation Kit (OPK)
  1. Copy the Windows installation DVD files to the hard disk drive. For example, copy the files to the C:\bin folder.
  2. Make any additional customizations if they are required. This step is optional.
  3. Create a temporary folder. For example, create the C:\982929 folder.
  4. Download this hotfix, and then run the following command to extract the Windows6.1-KB982929-x64.msu file into the temporary folder: 
    417821_intl_x64_zip.exe –x
  5. Use the following commands to view each store-keeping unit (SKU) or index in the .wim file:
    Dism /Get-WimInfo /WimFile:<pathto>boot.wim
    Dism /Get-WimInfo /WimFile:<pathto>Install.wim
    Important Install the drivers into the Boot.wim file and into each SKU of the Install.wim file that you want to use. If you apply the hotfix into only one index, the hotfix is not available to the other indexes.
  6. After you decide that you want to apply the hotfix to a certain index number, mount the .wim file, and then apply the hotfix.

    To do this for the Boot.wim file, follow these steps:
    1. Run the following command to create a Mount folder:
      md c:\Mount
    2. un the following command to mount the Boot.wim file:
      Dism /Mount-Wim /WimFile:c:\Bin\Sources\Boot.wim /Index:<index number> /MountDir:c:\Mount
      Note The placeholder <index number> represents the certain index number that you have selected. You have decided to apply the hotfix to this certain index number.
    3. Run the following command to apply the hotfix:
      Dism /image:c:\Mount /Add-Package /PackagePath:"c:\982929\Windows6.1-kb982929-x64.msu"
    4. After the hotfix is applied successfully, run the following command to unmount and to commit the .wim file:
      Dism /Unmount-Wim /MountDir:c:\Mount /commit
      Note To avoid an unmount operation failure, close any command windows or any explorer windows that are open in the C:\Mount folder or in the subfolder of the C:\Mount folder.
    To do this for the Install.wim file, follow these steps:
    1. Run the following command to create a Mount folder:
      md c:\Mount
    2. Run the following command to mount the Install.wim file:
      Dism /Mount-Wim /WimFile:c:\Bin\Sources\Install.wim /Index:<index number> /MountDir:c:\Mount
      Note The placeholder <index number> represents the certain index number that you have selected. You have decided to apply the hotfix to this certain index number.
    3. Run the following command to apply the hotfix:
      Dism /image:c:\Mount /Add-Package /PackagePath:"c:\982929\Windows6.1-kb982929-x64.msu"
    4. After the hotfix is applied successfully, run the following command to unmount and to commit the .wim file:
      Dism /Unmount-Wim /MountDir:c:\Mount /commit
      Note To avoid an unmount operation failure, close any command windows or any explorer windows that are open in the C:\Mount folder or in the subfolder of the C:\Mount folder.
  7. To apply the hotfix to any additional indexes in the .wim files, repeat step 5 and step 6.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2011542 How to manually apply hotfixes to the preinstall environment on the Windows installation disc

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setbcdlocale.dll6.1.7600.1638562,97614-Jul-200901:41x64
Winload.efi6.1.7600.20760642,43220-Jul-201005:40Not applicable
Winload.exe6.1.7600.20760604,48820-Jul-201005:36x64
Winresume.efi6.1.7600.20760561,02420-Jul-201005:40Not applicable
Winresume.exe6.1.7600.20760518,67220-Jul-201005:36x64
Bootmgfw.efi6.1.7600.20760672,12820-Jul-201005:40Not applicable
Bootmgr.efi6.1.7600.20760669,05620-Jul-201005:40Not applicable
Winload.efi6.1.7600.20760642,43220-Jul-201005:40Not applicable
Winload.exe6.1.7600.20760604,48820-Jul-201005:36x64
Winresume.efi6.1.7600.20760561,02420-Jul-201005:40Not applicable
Winresume.exe6.1.7600.20760518,67220-Jul-201005:36x64
Bootmgfw.efi6.1.7600.20760672,12820-Jul-201005:40Not applicable
Wdsmgfw.efi6.1.7600.20760531,96820-Jul-201002:54Not applicable
Setbcdlocale.dll6.1.7600.1638562,97602-Apr-201003:46x64
Winload.efi6.1.7600.20760642,43220-Jul-201005:40Not applicable
Winload.exe6.1.7600.20760604,48820-Jul-201005:36x64
Winresume.efi6.1.7600.20760557,44020-Jul-201005:40Not applicable
Winresume.exe6.1.7600.20760507,39220-Jul-201002:43x64
Winload.efi6.1.7600.20760642,43220-Jul-201005:40Not applicable
Winload.exe6.1.7600.20760604,48820-Jul-201005:36x64
Winresume.efi6.1.7600.20760557,44020-Jul-201005:40Not applicable
Winresume.exe6.1.7600.20760507,39220-Jul-201002:43x64
Abortpxe.comNot applicable7922-Jul-200923:37Not applicable
Bootmgr.exe6.1.7600.20760523,13620-Jul-201005:02x86
Hdlscom1.comNot applicable26,07622-Jul-200922:59Not applicable
Hdlscom1.n12Not applicable26,06022-Jul-200922:59Not applicable
Hdlscom2.comNot applicable26,07622-Jul-200922:59Not applicable
Hdlscom2.n12Not applicable26,06022-Jul-200922:59Not applicable
Pxeboot.comNot applicable25,77222-Jul-200922:59Not applicable
Pxeboot.n12Not applicable25,77222-Jul-200922:59Not applicable
Wdsnbp.comNot applicable31,12422-Jul-200923:37Not applicable
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setbcdlocale.dll6.1.7600.16385153,08814-Jul-200901:48IA-64
Winload.efi6.1.7600.207601,715,58420-Jul-201004:36Not applicable
Bootmgfw.efi6.1.7600.207601,677,18420-Jul-201004:36Not applicable
Bootmgr.efi6.1.7600.207601,665,40820-Jul-201004:36Not applicable
Winload.efi6.1.7600.207601,715,58420-Jul-201004:36Not applicable

WORKAROUND

To work around this issue, disconnect the device that has extended partitions from the computer before you install the operating system, and then reconnect after the installation.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2223832 "Boot failed" error when you start a UEFI-enabled computer from a Windows 7 or Windows Server 2008 R2 installation DVD (Package 2)
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_375132c917ababdf0f94ab88af3a1cea_31bf3856ad364e35_6.1.7600.20760_none_0d3770ce4d9a4430.manifest
File versionNot applicable
File size717
Date (UTC)21-Jul-2010
Time (UTC)16:40
PlatformNot applicable
File nameAmd64_70a108041628926c2c3b7b8e5238c37f_31bf3856ad364e35_6.1.7600.20760_none_8c394258c733a13f.manifest
File versionNot applicable
File size1,092
Date (UTC)21-Jul-2010
Time (UTC)16:40
PlatformNot applicable
File nameAmd64_80c699fd44e7f6cf80f9645a1467bbcf_31bf3856ad364e35_6.1.7600.20760_none_cb7ffcb333bb9ad6.manifest
File versionNot applicable
File size715
Date (UTC)21-Jul-2010
Time (UTC)16:40
PlatformNot applicable
File nameAmd64_b8fd56bb214fa1107c5d915953bec4c7_31bf3856ad364e35_6.1.7600.20760_none_77c21d9a9dfd12ec.manifest
File versionNot applicable
File size720
Date (UTC)21-Jul-2010
Time (UTC)16:40
PlatformNot applicable
File nameAmd64_d187a29f2b1f2e1d79975e7dfef4bd1c_31bf3856ad364e35_6.1.7600.20760_none_a33080900bb247db.manifest
File versionNot applicable
File size728
Date (UTC)21-Jul-2010
Time (UTC)16:40
PlatformNot applicable
File nameAmd64_e8fe752de730a1a4afa90017396abe96_31bf3856ad364e35_6.1.7600.20760_none_fc226d8fb95ba8be.manifest
File versionNot applicable
File size718
Date (UTC)21-Jul-2010
Time (UTC)16:40
PlatformNot applicable
File nameAmd64_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.1.7600.20760_none_c5c7c9b4bf8d856a.manifest
File versionNot applicable
File size6,894
Date (UTC)21-Jul-2010
Time (UTC)16:44
PlatformNot applicable
File nameAmd64_microsoft-windows-b..ore-bootmanager-efi_31bf3856ad364e35_6.1.7600.20760_none_e4101b61cf22c269.manifest
File versionNot applicable
File size4,118
Date (UTC)20-Jul-2010
Time (UTC)06:28
PlatformNot applicable
File nameAmd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7600.20760_none_b7b5ecbc9f69c799.manifest
File versionNot applicable
File size5,745
Date (UTC)20-Jul-2010
Time (UTC)06:26
PlatformNot applicable
File nameAmd64_microsoft-windows-d..ices-boot-files-x64_31bf3856ad364e35_6.1.7600.20760_none_18b6a272f107d60d.manifest
File versionNot applicable
File size4,402
Date (UTC)20-Jul-2010
Time (UTC)06:28
PlatformNot applicable
File nameAmd64_microsoft-windows-e..environment-windows_31bf3856ad364e35_6.1.7600.20760_none_a31b3ca904bbcf4a.manifest
File versionNot applicable
File size6,948
Date (UTC)21-Jul-2010
Time (UTC)16:44
PlatformNot applicable
File nameAmd64_microsoft-windows-e..vironment-os-loader_31bf3856ad364e35_6.1.7600.20760_none_9c7dc16c9d5a24c5.manifest
File versionNot applicable
File size5,799
Date (UTC)20-Jul-2010
Time (UTC)06:26
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,475
Date (UTC)21-Jul-2010
Time (UTC)16:40
PlatformNot applicable
File nameX86_microsoft-windows-d..ices-boot-files-x64_31bf3856ad364e35_6.1.7600.20760_none_bc9806ef38aa64d7.manifest
File versionNot applicable
File size9,827
Date (UTC)20-Jul-2010
Time (UTC)05:30
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_18a2b0fb143883d2b76e05ea6c44f7de_31bf3856ad364e35_6.1.7600.20760_none_e7a9d31334e4581f.manifest
File versionNot applicable
File size715
Date (UTC)21-Jul-2010
Time (UTC)16:40
PlatformNot applicable
File nameIa64_5a7abcf874ce939afba369509582afd4_31bf3856ad364e35_6.1.7600.20760_none_bbd8f8d307cd98e1.manifest
File versionNot applicable
File size713
Date (UTC)21-Jul-2010
Time (UTC)16:40
PlatformNot applicable
File nameIa64_e2f685b87473280bf3fdac7b8478bcd9_31bf3856ad364e35_6.1.7600.20760_none_6a2ebc171c99ebc2.manifest
File versionNot applicable
File size726
Date (UTC)21-Jul-2010
Time (UTC)16:40
PlatformNot applicable
File nameIa64_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.1.7600.20760_none_69aad227072e1d30.manifest
File versionNot applicable
File size4,887
Date (UTC)21-Jul-2010
Time (UTC)16:40
PlatformNot applicable
File nameIa64_microsoft-windows-b..ore-bootmanager-efi_31bf3856ad364e35_6.1.7600.20760_none_87f323d416c35a2f.manifest
File versionNot applicable
File size4,115
Date (UTC)20-Jul-2010
Time (UTC)06:23
PlatformNot applicable
File nameIa64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7600.20760_none_5b98f52ee70a5f5f.manifest
File versionNot applicable
File size3,477
Date (UTC)20-Jul-2010
Time (UTC)06:22
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,684
Date (UTC)21-Jul-2010
Time (UTC)16:40
PlatformNot applicable

Properties

Article ID: 982929 - Last Review: October 1, 2010 - Revision: 3.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
Keywords: 
kbexpertiseinter kbqfe kbhotfixserver kbfix kbsurveynew kbautohotfix KB982929

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