Event ID 17 is logged in the System log on a TS Licensing server or on a RD Licensing server in Windows Server 2003 SP2, in Windows Server 2008, or in Windows Server 2008 R2

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Article ID: 983385 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Windows Server 2003 Service Pack 2 (SP2), Windows Server 2008, or Windows Server 2008 R2, the Terminal Services Licensing (TS Licensing) server or the Remote Desktop Licensing (RD Licensing) server becomes deactivated, and only temporary licenses can be issued.

Additionally, the following event resembles an event that is logged in the System log:

Event Type: Warning
Event Source: TermServLicensing
Event Category: None
Event ID: 17
Date: date
Time: time
User: N/A
Computer: computer name
Description:
One or more Terminal Server Licensing certificates on server computer name are corrupt. Terminal Server Licensing will only issue temporary licenses until the server is reactivated. See Terminal Server Licensing help topic for more information.


After an event that has the Event ID 17 is logged, any use of Microsoft Clearinghouse except for a reactivation may result in one of the following errors. When either of these errors are logged, the TS Licensing server or the RD Licensing server is deactivated if the server is connected to the Internet and if the connection method is set to Automatic.
The RD License Manager encountered an internal error from the license server. Message Number: 0xc0110011

The License Server Activation Wizard encountered an internal error from the license server
Message Number: 0xc0110011

Additionally, the event log entries may indicate that the certificate store is corrupted on the TS Licensing or RD Licensing server that contains the Microsoft Clearinghouse-issued certificates. After these event log entries are logged, the TS Licensing or RD Licensing server may be deactivated, and the following event that has the Event ID 38 is logged in an event log:

Event Type: Error
Event Source: TermServLicensing
Event Category: None
Event ID: 38
Date: date
Time: time
User: N/A
Computer:
Description:
Can't generate a license for client because of error - Can't add certificate to store, error c0010020


CAUSE

This issue occurs because a certificate that is part of the digital certificate chain expires.

When a TS Licensing server or a RD Licensing server is activated by using the automatic connection method, Microsoft Clearinghouse sends the server a digital certificate chain that validates the ownership and identity of the server. On February 26, 2010, a certificate that was part of this digital certificate chain expired. However, the TS Licensing server or the RD Licensing server interprets the expired certificate as a corrupted certificate. Therefore, an instance of the event that has Event ID 17 is logged.

RESOLUTION

To resolve this issue, apply this hotfix on the problematic TS Licensing server or on the problematic RD Licensing server. Then, reactivate this TS Licensing server or this RD Licensing server.

Note
After you install this hotfix, a Warning event that has the Event ID 46 is logged in an event log.


 Event Type: Warning
Event Source: TermServLicensing
Event Category: None
Event ID: 46
Date: date
Time: time
User: N/A
Computer: computer name
Description:
One or more Terminal Server Licensing certificates has expired. Please re-register.


This event asks the administrator to reactivate the TS Licensing server or the RD Licensing server. To resolve this issue, please reactivate the TS Licensing server. Reactivation of the server will not cause any trouble to CALs which are already installed on the licensing server.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Server 2003 Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows Server 2008 R2
For more information about how to obtain a Windows Server 2003 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008
Additionally, you must have one of the following components installed:
  • The Terminal Server Licensing component on a computer that is running Windows Server 2003 SP2.
  • The TS Licensing role service under the Terminal Services role on a computer that is running Windows Server 2008.
  • The RD Licensing role service under the Remote Desktop Services role on a computer that is running Windows Server 2008 R2.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2003 file information notes
  • In addition to the files that are listed in these tables, this hotfix also installs an associated security catalog file (KBnumber.cat) that is signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2003
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Lrwizdll.dll5.2.3790.4700283,64829-Apr-201005:44x86SP2
Lserver.exe5.2.3790.4700349,69628-Apr-201014:53x86SP2
For all supported x64-based versions of Windows Server 2003
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Lrwizdll.dll5.2.3790.4700348,67229-Apr-201003:48x64SP2
Lserver.exe5.2.3790.4700538,11229-Apr-201003:48x64SP2
For all supported IA-64-based versions of Windows Server 2003
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Lrwizdll.dll5.2.3790.4700564,22429-Apr-201003:47IA-64SP2
Lserver.exe5.2.3790.4700995,32829-Apr-201003:47IA-64SP2
Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Licmgr.exe6.0.6001.22679357,88828-Apr-201015:07x86
Lrwizdll.dll6.0.6001.22679509,95228-Apr-201016:25x86
Lserver_pkconfig.xmlNot applicable20,10204-Mar-201005:48Not applicable
Licmgr.exe6.0.6002.22393357,88828-Apr-201015:49x86
Lrwizdll.dll6.0.6002.22393509,95228-Apr-201017:47x86
Lserver_pkconfig.xmlNot applicable20,10212-May-200910:48Not applicable
Lserver.dll6.0.6001.22679468,48028-Apr-201016:25x86
Tlsmigplugin.dll6.0.6001.2267975,77628-Apr-201016:27x86
Tlsunattend.exe6.0.6001.226798,70428-Apr-201015:07x86
Tslicensing.events.xmlNot applicable54904-Mar-201005:49Not applicable
Lserver.dll6.0.6002.22393468,48028-Apr-201017:47x86
Tlsmigplugin.dll6.0.6002.2239375,77628-Apr-201017:50x86
Tlsunattend.exe6.0.6002.223938,70428-Apr-201015:49x86
Tslicensing.events.xmlNot applicable54903-Apr-200920:46Not applicable
For all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Licmgr.exe6.0.6001.22679405,50428-Apr-201015:42x64
Lrwizdll.dll6.0.6001.22679577,53628-Apr-201016:59x64
Lserver_pkconfig.xmlNot applicable20,10226-Feb-201004:06Not applicable
Licmgr.exe6.0.6002.22393405,50428-Apr-201016:03x64
Lrwizdll.dll6.0.6002.22393577,53628-Apr-201017:45x64
Lserver_pkconfig.xmlNot applicable20,10212-May-200910:50Not applicable
Lserver.dll6.0.6001.22679641,53628-Apr-201016:59x64
Tlsmigplugin.dll6.0.6001.22679102,91228-Apr-201017:02x64
Tlsunattend.exe6.0.6001.2267910,24028-Apr-201015:41x64
Tslicensing.events.xmlNot applicable54926-Feb-201004:06Not applicable
Lserver.dll6.0.6002.22393641,53628-Apr-201017:45x64
Tlsmigplugin.dll6.0.6002.22393102,91228-Apr-201017:48x64
Tlsunattend.exe6.0.6002.2239310,24028-Apr-201016:02x64
Tslicensing.events.xmlNot applicable54903-Apr-200920:42Not applicable
Windows Server 2008 R2 file information notes
ImportantWindows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Licmgr.exe6.1.7600.16385410,62414-Jul-200901:39x64
Lrwizdll.dll6.1.7600.20704586,24001-May-201021:06x64
Lserver_pkconfig.xmlNot applicable20,99411-Nov-200923:30Not applicable
Lserver.dll6.1.7600.20704692,22401-May-201021:06x64
Tlsrepplugin.dll6.1.7600.16385103,42414-Jul-200901:41x64
Tlsunattend.exe6.1.7600.2070410,24001-May-201021:03x64
Tslicensing.events.xmlNot applicable54910-Jun-200920:40Not applicable


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

 For more information, click the following article number to view the article in the Microsoft Knowledge Base:  
2021885 Terminal Server License Server/Remote Desktop License Server Only Issuing Temporary Licenses and Event ID 17 Logged
  For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information


Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size1,578
Date (UTC)29-Apr-2010
Time (UTC)05:05
PlatformNot applicable
File nameX86_6c17ec3951182a4e4b41f17a8e1caac7_31bf3856ad364e35_6.0.6001.22679_none_f970769fccbefc33.manifest
File versionNot applicable
File size718
Date (UTC)29-Apr-2010
Time (UTC)05:05
PlatformNot applicable
File nameX86_c08a1abccfa5918b8bbf063e5673fbea_31bf3856ad364e35_6.0.6002.22393_none_1a546fd03b40631d.manifest
File versionNot applicable
File size718
Date (UTC)29-Apr-2010
Time (UTC)05:05
PlatformNot applicable
File nameX86_c72269abe8401a30d89f7f768b71e211_31bf3856ad364e35_6.0.6001.22679_none_46631505d118224a.manifest
File versionNot applicable
File size723
Date (UTC)29-Apr-2010
Time (UTC)05:05
PlatformNot applicable
File nameX86_ea5f622e60a36dd00cf2aded14ba2ef4_31bf3856ad364e35_6.0.6002.22393_none_811f3f413892346c.manifest
File versionNot applicable
File size723
Date (UTC)29-Apr-2010
Time (UTC)05:05
PlatformNot applicable
File nameX86_microsoft-windows-t..-licensingadminpack_31bf3856ad364e35_6.0.6001.22679_none_4486fd76c8d37a88.manifest
File versionNot applicable
File size12,710
Date (UTC)28-Apr-2010
Time (UTC)18:42
PlatformNot applicable
File nameX86_microsoft-windows-t..-licensingadminpack_31bf3856ad364e35_6.0.6002.22393_none_4651cdcac60f6f84.manifest
File versionNot applicable
File size12,710
Date (UTC)28-Apr-2010
Time (UTC)19:40
PlatformNot applicable
File nameX86_microsoft-windows-t..vices-licenseserver_31bf3856ad364e35_6.0.6001.22679_none_a18eda3cb7d675fa.manifest
File versionNot applicable
File size97,532
Date (UTC)28-Apr-2010
Time (UTC)18:46
PlatformNot applicable
File nameX86_microsoft-windows-t..vices-licenseserver_31bf3856ad364e35_6.0.6002.22393_none_a359aa90b5126af6.manifest
File versionNot applicable
File size97,532
Date (UTC)28-Apr-2010
Time (UTC)19:44
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_029b53b5464a3cb3d8e938520927a7fa_31bf3856ad364e35_6.0.6002.22393_none_743daca26c544bdd.manifest
File versionNot applicable
File size722
Date (UTC)29-Apr-2010
Time (UTC)05:05
PlatformNot applicable
File nameAmd64_1a7d845cb1225d907c29f298a2591a92_31bf3856ad364e35_6.0.6001.22679_none_8df6c7aa9ff613dc.manifest
File versionNot applicable
File size727
Date (UTC)29-Apr-2010
Time (UTC)05:05
PlatformNot applicable
File nameAmd64_67471528631e2966651c3ebab83b357e_31bf3856ad364e35_6.0.6001.22679_none_7112d64366f99e23.manifest
File versionNot applicable
File size722
Date (UTC)29-Apr-2010
Time (UTC)05:05
PlatformNot applicable
File nameAmd64_d16ac8f5e8147145ef5833d211c372d0_31bf3856ad364e35_6.0.6002.22393_none_c16ccbbbac790d02.manifest
File versionNot applicable
File size727
Date (UTC)29-Apr-2010
Time (UTC)05:05
PlatformNot applicable
File nameAmd64_microsoft-windows-t..-licensingadminpack_31bf3856ad364e35_6.0.6001.22679_none_a0a598fa8130ebbe.manifest
File versionNot applicable
File size13,072
Date (UTC)28-Apr-2010
Time (UTC)19:15
PlatformNot applicable
File nameAmd64_microsoft-windows-t..-licensingadminpack_31bf3856ad364e35_6.0.6002.22393_none_a270694e7e6ce0ba.manifest
File versionNot applicable
File size13,072
Date (UTC)28-Apr-2010
Time (UTC)19:36
PlatformNot applicable
File nameAmd64_microsoft-windows-t..vices-licenseserver_31bf3856ad364e35_6.0.6001.22679_none_fdad75c07033e730.manifest
File versionNot applicable
File size97,586
Date (UTC)28-Apr-2010
Time (UTC)19:20
PlatformNot applicable
File nameAmd64_microsoft-windows-t..vices-licenseserver_31bf3856ad364e35_6.0.6002.22393_none_ff7846146d6fdc2c.manifest
File versionNot applicable
File size97,586
Date (UTC)28-Apr-2010
Time (UTC)19:40
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,588
Date (UTC)29-Apr-2010
Time (UTC)05:05
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_0a1fceebc3cb00832822e3d7c779cb97_31bf3856ad364e35_6.1.7600.20704_none_e25e11b8236a22a9.manifest
File versionNot applicable
File size722
Date (UTC)02-May-2010
Time (UTC)18:48
PlatformNot applicable
File nameAmd64_1584a8c5f053320de2dd9e9571983190_31bf3856ad364e35_6.1.7600.20704_none_b91973e62cd855bd.manifest
File versionNot applicable
File size727
Date (UTC)02-May-2010
Time (UTC)18:48
PlatformNot applicable
File nameAmd64_microsoft-windows-t..-licensingadminpack_31bf3856ad364e35_6.1.7600.20704_none_a1141741e213e65c.manifest
File versionNot applicable
File size5,083
Date (UTC)02-May-2010
Time (UTC)18:48
PlatformNot applicable
File nameAmd64_microsoft-windows-t..vices-licenseserver_31bf3856ad364e35_6.1.7600.20704_none_fe1bf407d116e1ce.manifest
File versionNot applicable
File size98,388
Date (UTC)02-May-2010
Time (UTC)18:48
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,461
Date (UTC)02-May-2010
Time (UTC)18:48
PlatformNot applicable

Properties

Article ID: 983385 - Last Review: January 29, 2012 - Revision: 6.0
APPLIES TO
  • Microsoft Windows Server 2003 Service Pack 2, when used with:
    • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
    • Microsoft Windows Server 2003, Datacenter x64 Edition
    • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
    • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
    • Microsoft Windows Server 2003, Enterprise x64 Edition
    • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
    • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
    • Microsoft Windows Server 2003, Standard x64 Edition
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
Keywords: 
kbhotfixserver kbautohotfix kbsurveynew kbexpertiseadvanced kbqfe kbfix KB983385

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