The System State backup operation fails together with the "0x800423f3" error in Windows Server 2008 and in Windows Vista

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Article ID: 983425 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You create lots of volumes on a computer that is running Windows Server 2008 or Windows Vista. For example, you create 400 volumes.
  • You perform a System State backup operation on the computer.
In this scenario, the backup fails, and you receive the following error message:
0x800423f3 - VSS_E_WRITERERROR_RETRYABLE
For example, this issue may occur when you perform a System State backup operation on a Microsoft System Center Data Protection Manager (DPM) server.

Note A DPM server usually has lots of volumes.

CAUSE

This issue occurs when the XML parse stack exceeds a limit because there are lots of volumes.

In a Windows System State backup operation, the Automated System Recovery (ASR) writer enumerates all the current volumes on the computer, and the XML parser parses the attributes of the volumes.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 SP2
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 0 . 20xxxWindows VistaRTMLDR
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Vssvc.exe6.0.6001.226921,057,28014-May-201015:39x86
Vssvc.exe6.0.6002.224051,057,28014-May-201016:02x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Vssvc.exe6.0.6001.226921,435,13614-May-201016:00x64
Vssvc.exe6.0.6002.224051,435,13614-May-201016:21x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Vssvc.exe6.0.6001.226922,442,75214-May-201015:47IA-64
Vssvc.exe6.0.6002.224052,442,75214-May-201016:15IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size3,068
Date (UTC)18-May-2010
Time (UTC)05:05
PlatformNot applicable
File nameX86_d55750fa969e36ff142314ba05db2046_31bf3856ad364e35_6.0.6002.22405_none_5100b7c65a63ecf6.manifest
File versionNot applicable
File size698
Date (UTC)18-May-2010
Time (UTC)05:05
PlatformNot applicable
File nameX86_edd8d8d71cfc5ba2dcce3e00786c1496_31bf3856ad364e35_6.0.6001.22692_none_648e13ebfef053ed.manifest
File versionNot applicable
File size698
Date (UTC)18-May-2010
Time (UTC)05:05
PlatformNot applicable
File nameX86_microsoft-windows-vssservice_31bf3856ad364e35_6.0.6001.22692_none_5af72608313c337b.manifest
File versionNot applicable
File size33,700
Date (UTC)14-May-2010
Time (UTC)18:59
PlatformNot applicable
File nameX86_microsoft-windows-vssservice_31bf3856ad364e35_6.0.6002.22405_none_5d41ea002e16d652.manifest
File versionNot applicable
File size33,700
Date (UTC)14-May-2010
Time (UTC)19:57
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_073070c1761545489af1c52a5484d36f_31bf3856ad364e35_6.0.6001.22692_none_e6cee908dd5b6b2c.manifest
File versionNot applicable
File size702
Date (UTC)18-May-2010
Time (UTC)05:05
PlatformNot applicable
File nameAmd64_5a072fcfb345aa58967c57926455471b_31bf3856ad364e35_6.0.6002.22405_none_b0977c07e3416e69.manifest
File versionNot applicable
File size702
Date (UTC)18-May-2010
Time (UTC)05:05
PlatformNot applicable
File nameAmd64_microsoft-windows-vssservice_31bf3856ad364e35_6.0.6001.22692_none_b715c18be999a4b1.manifest
File versionNot applicable
File size33,990
Date (UTC)14-May-2010
Time (UTC)19:09
PlatformNot applicable
File nameAmd64_microsoft-windows-vssservice_31bf3856ad364e35_6.0.6002.22405_none_b9608583e6744788.manifest
File versionNot applicable
File size33,990
Date (UTC)14-May-2010
Time (UTC)20:02
PlatformNot Applicable
File nameUpdate.mum
File versionNot applicable
File size3,092
Date (UTC)18-May-2010
Time (UTC)05:05
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_a52fae90cb8f0cfc93843315c9654270_31bf3856ad364e35_6.0.6001.22692_none_df7c17fd5505aab9.manifest
File versionNot Applicable
File size700
Date (UTC)18-May-2010
Time (UTC)05:05
PlatformNot Applicable
File nameIa64_d8a8e4a607b2fbecb3d1126ecbfb7f90_31bf3856ad364e35_6.0.6002.22405_none_76eb10d1fd7ace6b.manifest
File versionNot Applicable
File size700
Date (UTC)18-May-2010
Time (UTC)05:05
PlatformNot Applicable
File nameIa64_microsoft-windows-vssservice_31bf3856ad364e35_6.0.6001.22692_none_5af8c9fe313a3c77.manifest
File versionNot Applicable
File size33,970
Date (UTC)14-May-2010
Time (UTC)18:24
PlatformNot Applicable
File nameIa64_microsoft-windows-vssservice_31bf3856ad364e35_6.0.6002.22405_none_5d438df62e14df4e.manifest
File versionNot Applicable
File size33,970
Date (UTC)14-May-2010
Time (UTC)19:21
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,249
Date (UTC)18-May-2010
Time (UTC)05:05
PlatformNot Applicable

Properties

Article ID: 983425 - Last Review: June 10, 2010 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Web Server 2008
  • Windows HPC Server 2008
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Vista Home Basic
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
Keywords: 
kbHotfixServer kbautohotfix kbsurveynew kbexpertiseadvanced kbqfe kbfix KB983425

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