The pop-up windows are hidden and the TS RemoteApp application stops responding in Windows Vista, in Windows 7, in Windows Server 2008, and in Windows Server 2008 R2
You install the Terminal Services role on a computer that is running Windows Server 2008. Or, you install the Remote Desktop Services role on a computer that is running Windows Server 2008 R2.
You configure a Terminal Services RemoteApp (TS RemoteApp) application on the terminal server. This application supports the Remote Applications Integrated Locally (RAIL) feature.
You connect to the TS RemoteApp application from a remote client that is running Windows Vista, Windows 7, Windows Server 2008, or Windows Server 2008 R2.
In this scenario, some pop-up windows of the TS RemoteApp application may be hidden, and the application seems to stop responding on the remote client.
To resolve this issue, install this hotfix on both the server and on the clients.
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must be running one of the following operating systems:
Windows Vista Service Pack 1 (SP1)
Windows Vista Service Pack 2 (SP2)
Windows Server 2008
Windows Server 2008 Service Pack 2 (SP2)
Windows 7
Windows Server 2008 R2
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
How to obtain the latest service pack for Windows Server 2008
Registry information
To use the hotfix, you do not have to make any changes to the registry.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Collapse this tableExpand this table
Version
Product
SR_Level
Service branch
6.0.600
1
.
22xxx
Windows Vista and Windows Server 2008
SP1
LDR
6.0.600
2
.
22xxx
Windows Vista and Windows Server 2008
SP2
LDR
Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File name
File version
File size
Date
Time
Platform
Rdpinit.exe
6.0.6001.22689
177,664
11-May-2010
14:38
x86
Rdpinit.mof
Not applicable
1,104
04-Mar-2010
05:49
Not applicable
Rdpshell.exe
6.0.6001.22689
245,248
11-May-2010
14:38
x86
Rdpshell.mof
Not applicable
1,109
04-Mar-2010
05:49
Not applicable
Tserrredir.dll
6.0.6001.22689
10,752
11-May-2010
15:53
x86
Rdpinit.exe
6.0.6002.22402
177,664
11-May-2010
15:09
x86
Rdpinit.mof
Not applicable
1,104
03-Apr-2009
20:49
Not applicable
Rdpshell.exe
6.0.6002.22402
245,248
11-May-2010
15:09
x86
Rdpshell.mof
Not applicable
1,109
03-Apr-2009
20:49
Not applicable
Tserrredir.dll
6.0.6002.22402
10,752
11-May-2010
17:04
x86
Aaclient.dll
6.0.6001.22689
136,192
11-May-2010
15:48
x86
Aaclient.mof
Not applicable
1,097
04-Mar-2010
05:47
Not applicable
Mstscax.dll
6.0.6001.22689
2,068,992
11-May-2010
15:51
x86
Mstscax.mof
Not applicable
1,967
04-Mar-2010
05:47
Not applicable
Tsgqec.dll
6.0.6001.22689
53,248
11-May-2010
15:53
x86
Aaclient.dll
6.0.6002.22402
136,192
11-May-2010
16:58
x86
Aaclient.mof
Not applicable
1,097
03-Apr-2009
20:41
Not applicable
Mstscax.dll
6.0.6002.22402
2,068,992
11-May-2010
17:01
x86
Mstscax.mof
Not applicable
1,967
03-Apr-2009
20:42
Not applicable
Tsgqec.dll
6.0.6002.22402
53,248
11-May-2010
17:04
x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File name
File version
File size
Date
Time
Platform
Rdpinit.exe
6.0.6001.22689
183,296
11-May-2010
15:03
x64
Rdpinit.mof
Not applicable
1,104
26-Feb-2010
04:07
Not applicable
Rdpshell.exe
6.0.6001.22689
271,872
11-May-2010
15:03
x64
Rdpshell.mof
Not applicable
1,109
26-Feb-2010
04:07
Not applicable
Tserrredir.dll
6.0.6001.22689
12,288
11-May-2010
16:20
x64
Rdpinit.exe
6.0.6002.22402
183,296
11-May-2010
15:27
x64
Rdpinit.mof
Not applicable
1,104
03-Apr-2009
20:43
Not applicable
Rdpshell.exe
6.0.6002.22402
271,872
11-May-2010
15:27
x64
Rdpshell.mof
Not applicable
1,109
03-Apr-2009
20:43
Not applicable
Tserrredir.dll
6.0.6002.22402
12,288
11-May-2010
17:13
x64
Aaclient.dll
6.0.6001.22689
151,552
11-May-2010
16:15
x64
Aaclient.mof
Not applicable
1,097
26-Feb-2010
04:05
Not applicable
Mstscax.dll
6.0.6001.22689
2,426,880
11-May-2010
16:18
x64
Mstscax.mof
Not applicable
1,967
26-Feb-2010
04:05
Not applicable
Tsgqec.dll
6.0.6001.22689
45,056
11-May-2010
16:20
x64
Aaclient.dll
6.0.6002.22402
151,552
11-May-2010
17:08
x64
Aaclient.mof
Not applicable
1,097
03-Apr-2009
20:39
Not applicable
Mstscax.dll
6.0.6002.22402
2,426,880
11-May-2010
17:11
x64
Mstscax.mof
Not applicable
1,967
03-Apr-2009
20:40
Not applicable
Tsgqec.dll
6.0.6002.22402
45,056
11-May-2010
17:13
x64
Rdpinit.exe
6.0.6001.22689
177,664
11-May-2010
14:38
x86
Rdpinit.mof
Not applicable
1,104
04-Mar-2010
05:49
Not applicable
Rdpshell.exe
6.0.6001.22689
245,248
11-May-2010
14:38
x86
Rdpshell.mof
Not applicable
1,109
04-Mar-2010
05:49
Not applicable
Tserrredir.dll
6.0.6001.22689
10,752
11-May-2010
15:53
x86
Rdpinit.exe
6.0.6002.22402
177,664
11-May-2010
15:09
x86
Rdpinit.mof
Not applicable
1,104
03-Apr-2009
20:49
Not applicable
Rdpshell.exe
6.0.6002.22402
245,248
11-May-2010
15:09
x86
Rdpshell.mof
Not applicable
1,109
03-Apr-2009
20:49
Not applicable
Tserrredir.dll
6.0.6002.22402
10,752
11-May-2010
17:04
x86
Aaclient.dll
6.0.6001.22689
136,192
11-May-2010
15:48
x86
Aaclient.mof
Not applicable
1,097
04-Mar-2010
05:47
Not applicable
Mstscax.dll
6.0.6001.22689
2,068,992
11-May-2010
15:51
x86
Mstscax.mof
Not applicable
1,967
04-Mar-2010
05:47
Not applicable
Tsgqec.dll
6.0.6001.22689
53,248
11-May-2010
15:53
x86
Aaclient.dll
6.0.6002.22402
136,192
11-May-2010
16:58
x86
Aaclient.mof
Not applicable
1,097
03-Apr-2009
20:41
Not applicable
Mstscax.dll
6.0.6002.22402
2,068,992
11-May-2010
17:01
x86
Mstscax.mof
Not applicable
1,967
03-Apr-2009
20:42
Not applicable
Tsgqec.dll
6.0.6002.22402
53,248
11-May-2010
17:04
x86
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.