You cannot access a DFS share through a mapped network drive on a computer that is running Windows 7 or Windows Server 2008 R2

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Article ID: 983620 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • In a Distributed File System (DFS) namespace, you have a client computer that is running Windows 7 or Windows Server 2008 R2.
  • On the client computer, you map a DFS share to a network drive.
  • You access the DFS share through the Universal Naming Convention (UNC) path in Windows Explorer. Then, you try to access the DFS share through the mapped network drive in Windows Explorer.
In this scenario, you experience one of the following issues intermittently:
  • You cannot access the mapped network drive. Additionally, you receive an error message that resembles the following:
    <drive>:\<share folder name> is not accessible. An unexpected network error occurred.
  • Windows Explorer redirects you to the root path of the client computer. 
  • You find duplicated or multiple top-level folders in the DFS namespace.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTimePlatform
Dfsc.sys6.1.7600.2071478,33617-May-201022:28x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Dfsc.sys6.1.7600.20714102,40017-May-201022:53x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Dfsc.sys6.1.7600.20714247,80817-May-201021:53IA-64

WORKAROUND

Workaround for Windows 7 and for Windows Server 2008 R2

To work around this issue, run the following command on the client computer:
dfsutil /pktflush

Notes
  • This command flushes the local partition knowledge table (PKT). This forces the client computer to obtain the referral list of the targets from the server again.
  • This method is a temporary workaround. You will experience this issue again if you repeat the steps that are described in the "Symptoms" section.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the "dfsutil /pktflush" command, visit the following Microsoft website:
Introduction to the "dfsutil /pktflush" command
For more information about the Distributed File System, visit the following Microsoft website:
Introduction to the Distributed File System
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size1,874
Date (UTC)18-May-2010
Time (UTC)17:22
PlatformNot applicable

File nameX86_d6d2a7454f0c168abf187ddcab320b0e_31bf3856ad364e35_6.1.7600.20714_none_6f35773950a114a5.manifest
File versionNot applicable
File size697
Date (UTC)18-May-2010
Time (UTC)17:22
PlatformNot applicable

File nameX86_microsoft-windows-dfsclient_31bf3856ad364e35_6.1.7600.20714_none_8844d5a8605534a0.manifest
File versionNot applicable
File size8,646
Date (UTC)18-May-2010
Time (UTC)04:25
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_6de32838523a0981d221303b85a5c997_31bf3856ad364e35_6.1.7600.20714_none_206fe3e724c47213.manifest
File versionNot applicable
File size701
Date (UTC)18-May-2010
Time (UTC)17:22
PlatformNot applicable

File nameAmd64_microsoft-windows-dfsclient_31bf3856ad364e35_6.1.7600.20714_none_e463712c18b2a5d6.manifest
File versionNot applicable
File size8,648
Date (UTC)18-May-2010
Time (UTC)08:57
PlatformNot applicable

File nameUpdate.mum
File versionNot applicable
File size2,108
Date (UTC)18-May-2010
Time (UTC)17:22
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_56def9cd58e477fef2d976ed6e27cbad_31bf3856ad364e35_6.1.7600.20714_none_132cc9922e0c083b.manifest
File versionNot applicable
File size699
Date (UTC)18-May-2010
Time (UTC)17:22
PlatformNot applicable

File nameIa64_microsoft-windows-dfsclient_31bf3856ad364e35_6.1.7600.20714_none_8846799e60533d9c.manifest
File versionNot applicable
File size8,647
Date (UTC)18-May-2010
Time (UTC)04:24
PlatformNot applicable

File nameUpdate.mum
File versionNot applicable
File size1,684
Date (UTC)18-May-2010
Time (UTC)17:22
PlatformNot applicable

Properties

Article ID: 983620 - Last Review: July 2, 2010 - Revision: 2.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
Keywords: 
kbprb kbfix kbsurveynew kbqfe kbHotfixServer kbautohotfix kbexpertiseinter KB983620

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