Files or folders are removed unexpectedly when you perform a cut-and-paste operation on a Windows FTP client that is connected to an FTP site

Applies To
Windows Server 2008 Service Pack 2 Windows Server 2008 Datacenter Windows Server 2008 Datacenter without Hyper-V Windows Server 2008 Enterprise Windows Server 2008 Enterprise without Hyper-V Windows Server 2008 for Itanium-Based Systems Windows Server 2008 Foundation Windows Server 2008 Standard Windows Server 2008 Standard without Hyper-V Windows Server 2008 Web Edition Windows 7 Service Pack 1 Windows 7 Enterprise Windows 7 Home Basic Windows 7 Home Premium Windows 7 Professional Windows 7 Starter Windows 7 Ultimate Windows Server 2008 R2 Service Pack 1 Windows Server 2008 R2 Datacenter Windows Server 2008 R2 Enterprise Windows Server 2008 R2 for Itanium-Based Systems Windows Server 2008 R2 Foundation Windows Server 2008 R2 Standard Windows Server 2008 R2 Web Edition Windows 8 Windows 8 Pro Windows 8 Enterprise Windows Server 2012 Datacenter Windows Server 2012 Essentials Windows Server 2012 Foundation Windows Server 2012 Standard Windows RT Windows 8.1 Windows 8.1 Pro Windows 8.1 Enterprise Windows RT 8.1

Symptoms

Consider the following scenario:

  • You access an FTP site on a computer that is running Windows Server 2008 SP2, Windows 7 SP1, Windows Server 2008 R2 SP1, Windows RT, Windows 8, Windows Server 2012, Windows RT 8.1, Windows 8.1 or Windows Server 2012 R2.
  • There is a folder (Folder1) on the FTP server. The folder can also be the root folder. The folder contains a file (File12) and a subfolder (Folder11).
  • Folder11 contains a file. The file has the same name as File12.
  • You perform a cut-and-paste operation to move Folder11 to the client computer.

In this scenario, File12 in Folder1 is removed unexpectedly.

Note This issue also occurs when a folder in Folder11 has the same name as a folder in Folder1.

Cause

This issue occurs because Windows does not correctly delete Folder2 when you perform the cut-and-paste operation.

Resolution

Update information

How to obtain this update

Windows Update

This update is available from Windows Update.

Update rollup

To resolve this issue in Windows 8.1 or Windows Server 2012 R2, install update rollup 2911106. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:

2911106 Windows 8.1 and Windows Server 2012 R2 update rollup: January 2014

Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system Update
All supported x86-based versions of Windows Server 2008 Download Download the package now.
All supported x64-based versions of Windows Server 2008 Download Download the package now.
All supported IA-64-based versions of Windows Server 2008 Download Download the package now.
All supported x86-based versions of Windows 7 Download Download the package now.
All supported x64-based versions of Windows 7 Download Download the package now.
All supported x64-based versions of Windows Server 2008 R2 Download Download the package now.
All supported IA-64-based versions of Windows Server 2008 R2 Download Download the package now.
All supported x86-based versions of Windows 8 Download Download the package now.
All supported x64-based versions of Windows 8 Download Download the package now.
All supported x64-based versions of Windows Server 2012 Download Download the package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running one of the following operating system.

  • Windows Server 2008 SP2
  • Windows 7 SP1
  • Windows Server 2008 R2 SP1
  • Windows RT
  • Windows 8
  • Windows Server 2012
  • Windows RT 8.1
  • Windows 8.1
  • Windows Server 2012 R2

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may be prompted to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 file information and notes

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version Product SR_Level Service branch
    6.0.600
    2.
    23xxx    		 Windows Server 2008 SP2 LDR

For all supported x86-based versions of Windows Server 2008

File name File version File size Date Time Platform
Msieftp.dll 6.0.6002.18974 296,960 30-Oct-2013 02:12 x86
Msieftp.dll 6.0.6002.23261 296,960 30-Oct-2013 02:50 x86

For all supported x64-based versions of Windows Server 2008

File name File version File size Date Time Platform
Msieftp.dll 6.0.6002.18974 330,240 30-Oct-2013 04:32 x64
Msieftp.dll 6.0.6002.23261 330,240 30-Oct-2013 03:35 x64
Msieftp.dll 6.0.6002.18974 296,960 30-Oct-2013 02:12 x86
Msieftp.dll 6.0.6002.23261 296,960 30-Oct-2013 02:50 x86

For all supported IA-64-based versions of Windows Server 2008

File name File version File size Date Time Platform
Msieftp.dll 6.0.6002.18974 554,496 30-Oct-2013 04:00 IA-64
Msieftp.dll 6.0.6002.23261 554,496 30-Oct-2013 02:22 IA-64
Msieftp.dll 6.0.6002.18974 296,960 30-Oct-2013 02:12 x86
Msieftp.dll 6.0.6002.23261 296,960 30-Oct-2013 02:50 x86

Windows 7 and Windows Server 2008 R2 file information and notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version Product Milestone Service branch
    6.1.760
    1.18xxx    		 Windows 7 and Windows Server 2008 R2 SP1 GDR
    6.1.760
    1.22xxx    		 Windows 7 and Windows Server 2008 R2 SP1 LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

For all supported x86-based versions of Windows 7

File name File version File size Date Time Platform
Msieftp.dll 6.1.7601.18300 301,568 30-Oct-2013 02:19 x86
Msieftp.dll 6.1.7601.22496 301,568 30-Oct-2013 02:07 x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name File version File size Date Time Platform
Msieftp.dll 6.1.7601.18300 335,360 30-Oct-2013 02:32 x64
Msieftp.dll 6.1.7601.22496 335,872 30-Oct-2013 02:55 x64
Msieftp.dll 6.1.7601.18300 301,568 30-Oct-2013 02:19 x86
Msieftp.dll 6.1.7601.22496 301,568 30-Oct-2013 02:07 x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name File version File size Date Time Platform
Msieftp.dll 6.1.7601.18300 555,008 30-Oct-2013 01:35 IA-64
Msieftp.dll 6.1.7601.22496 555,520 30-Oct-2013 02:04 IA-64
Msieftp.dll 6.1.7601.18300 301,568 30-Oct-2013 02:19 x86
Msieftp.dll 6.1.7601.22496 301,568 30-Oct-2013 02:07 x86

Windows 8 and Windows Server 2012 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version Product Milestone Service branch
    6.2.920 0.16 xxx Windows 8, and Windows Server 2012 RTM GDR
    6.2.920 0.20 xxx Windows 8, and Windows Server 2012 RTM LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

For all supported x86-based versions of Windows 8

File name File version File size Date Time Platform
Msieftp.dll 6.2.9200.16754 273,408 01-Nov-2013 03:49 x86
Msieftp.dll 6.2.9200.20867 273,408 01-Nov-2013 03:51 x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name File version File size Date Time Platform
Msieftp.dll 6.2.9200.16754 312,320 01-Nov-2013 05:38 x64
Msieftp.dll 6.2.9200.20867 312,320 01-Nov-2013 04:11 x64
Msieftp.dll 6.2.9200.16754 273,408 01-Nov-2013 03:49 x86
Msieftp.dll 6.2.9200.20867 273,408 01-Nov-2013 03:51 x86

Windows 8.1 and Windows Server 2012 R2 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version Product Milestone Service branch
    6.3.960 0.16 xxx Windows 8.1, and Windows Server 2012 R2 RTM GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

For all supported x86-based versions of Windows 8

File name File version File size Date Time Platform
Msieftp.dll 6.3.9600.16477 273,920 27-Nov-2013 09:46 x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name File version File size Date Time Platform
Msieftp.dll 6.3.9600.16477 306,688 27-Nov-2013 10:24 x64
Msieftp.dll 6.3.9600.16477 273,920 27-Nov-2013 09:46 x86

      

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates